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Added 1 min ago
CG
Food Service Worker
Compass Group Canada
Grand Falls-Windsor, NL
- Full-time
Resolve customer concerns and relays relevant information to supervisor.
Added 1 min ago
CO
Waste Collection Services Coordinator
City of Barrie
Barrie, ON
- Full-time
Under the general guidance and direction of the Supervisor of Waste Collection Services, the Waste Collection Services Coordinator is responsible for the maintenance and efficient delivery…
Added 1 min ago
AI
Class 1 Truck Driver
American Iron & Metal (AIM)
Granby, QC
- Full-time
Follow the schedule and routes provided by the supervisor;
Added 1 min ago
MN
QA Commercialization Supervisor
Mérieux NutriSciences - North America
Mississauga, ON
- Contract
We are looking for a QA Commercialization Supervisor in 6665 Millcreek Dr, Unit 2, Mississauga, ON L5N 5M4 CAN. Your mission will be to:
Added 1 min ago
WC
Inventory Analyst
White Cap Canada
Vaughan, ON
- Full-time
…Work review typically involves periodic review of output by a supervisor and/or direct customers of the…
Added 2 mins ago
Marketing Financial Planning and Analysis Analyst
Pembina Pipeline Corporation
Calgary, AB
…environment that provides employees with a positive and engaging work experience where they are recognized and empowered. Learn more about our values and…
Added 16 mins ago
DL
Shipper/Receiver/Forklift Operator
DBG Limited
Mississauga, ON
- $21 to $23 CAD / hour
- Full-time
Must have experience operating Counterbalance Propane.
Added 17 mins ago
AR
Reservations Agent
Algonquin Resort
Banff, AB
- Full-time
Ø Handles customer queries, disputes in a professional manner and asks for assistance from the supervisor should the situation escalate
Added 17 mins ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa Team as a Spa Supervisor, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 17 mins ago
AT
Class 1 Truck Driver
Arrow Transportation Systems Inc.
Grande Prairie, AB
- Full-time
Provide feedback to supervisor/dispatch regarding customer problems, mechanical problems, or delivery problems.
Added 32 mins ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your…
Added 32 mins ago
CN
Housekeeping Supervisor- CSE
Civeo North America
Fort McMurray, AB
- Full-time
Civeo Services Employees LP is currently looking to fill a position for a Housekeeping Supervisor role for our Fort McMurray oil sands region. The Housekeeping Supervisor goes above and…
Added 32 mins ago
CI
Associé entrepôt et logistique 1
Compugen Inc
Montreal, QC
- Full-time
Added 32 mins ago
R
SharePoint Online Administrator
Raise
Burnaby, BC
- Full-time
Pay Rate: $74.68/hour, depending on experience
Added 32 mins ago
CI
Associé entrepôt et logistique 1
Compugen Inc
Montreal, QC
- Full-time
Added 32 mins ago
SC
In Store Bakery - Baker Helper
Safeway Canada
BC · West Vancouver, BC
- Full-time
…timely fashion. The Baker’s Helper delivers the highest level of customer service and satisfaction. The Baker’s Helper demonstrates the highest level of adherence to all Food Safety…
Added 32 mins ago
Spa Supervisor
Wickaninnish Inn
Tofino, BC
Join our Spa Team as a Spa Supervisor, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 32 mins ago
The Burger's Priest - Supervisor
Recipe Unlimited
Toronto, ON
The Burger’s Priest is hiring a Supervisor at our King West location!
Added 32 mins ago
PC
Food & Beverage Supervisor, Chateau Jasper
Pursuit Collection
Jasper, AB · CAN - Chateau Jasper
- Full-time
…services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the…
Added 32 mins ago
TH
Associé(e) stationnement (temps partiel)
The Home Depot
Saint-Henri, QC
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 32 mins ago
TH
Préparateur(trice) de commande (temps partiel)
The Home Depot
Saint-Henri, QC
- Part-time
…Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to…
Added 32 mins ago
TH
Department Supervisor Full Time - 7172 Sherwood Park
The Home Depot
Sherwood Park, AB
- Full-time
1-2 years experience as a supervisor / leading teams
Added 32 mins ago
TH
Merchandising Associate: Part Time - TORONTO CALEDONIA
The Home Depot
Canada
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 32 mins ago
TH
Associé(e) aux ventes - Bois et matériaux (Temps plein)
The Home Depot
Boisbriand, QC
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
TH
Caissier(ère) principal(e) (temps partiel)
The Home Depot
Boisbriand, QC
- Part-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…

Algonquin Resort

Reservations Agent

Banff, AB, T1L 1C9, Canada
Banff, AB, T1L 1A9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Reservations Agent include, but are not limited to the following:

Ø This is a tri-property role, overlooking Royal Canadian Lodge, Banff Inn & Charltons Banff.

Ø Delivers quality service when assisting guests with booking their holiday.

Ø Maintains compliancy of reservation call quality standards

Ø Executes hotel standardized selling techniques in order to fulfill the hotel’s revenue management strategies.

Ø Maintains full knowledge about current pricing and promotions and provides reservation and rate information as required in an effort to secure future bookings

Ø Suggests the best package/rate for the guest by asking open-ended questions to determine their stay and room requirements

Ø Creates the bookings in Property Management System and confirms the information in a professional and consistent manner using the established reservation SOP

Ø Manages cancellations, modifications, and updates to guest information in the hotel system.

Ø Upsells rooms following established procedures to maximize the hotel’s average room rate, leveraging yield management strategies to optimize occupancy.

Ø Manage reservations inbox; responding to all enquires in a professional manner

Ø Monitors and responds to extranets to ensure guest requests and bookings are managed appropriately

Ø Handles customer queries, disputes in a professional manner and asks for assistance from the supervisor should the situation escalate

Ø Feels comfortable offering ideas for packaging and selling hotel products

Ø Champion FIT reservations movement from our Tour Partners

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes.
A working knowledge of hotel systems would be an asset
Proficiency with computer systems, such as Microsoft Office
Post-secondary education in hospitality, or a related field would be an advantage
Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
High degree of attention to detail; a self-starter with a sense of urgency who measures success through task completion.
Fluency in English, both written and verbal, with preference for multilingual capability

Certification and/or License Requirement: None.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations Agent manages booking inquiries, cancellations, and modifications across three hotel properties while utilizing revenue management strategies to optimize occupancy. They are responsible for delivering high-quality guest service, maintaining reservation standards, and handling customer queries professionally.

Requirements

Candidates should have experience in a front office or customer-facing role, along with proficiency in computer systems like Microsoft Office. A post-secondary education in hospitality or a related field is considered an asset for this position.

Skills

Customer service
Reservation management
Property management systems
Revenue management
Upselling
Communication
Attention to detail
Microsoft office
Problem solving
Hospitality operations
Multilingual capability
Organization
Interpersonal skills
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Front office
Revenue management
Property management system
Customer service
Upselling
Booking
Extranet
Tour partners
Microsoft office
Guest experience
Hotel operations
Yield management
Tourism

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