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Added 4 hours ago
RU
Part time supervisor!
Recipe Unlimited
New Minas, NS
- Part-time
…hands-on and our team works together to deliver the Perfect Guest Experience to our guests each and every time. We genuinely care about each Guest and every…
Added 6 hours ago
Delta Dartmouth - Banquet Server
The Armour Group Limited
Dartmouth, NS
The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently…
Added 6 hours ago
PT Supportive Housing Coordinator (Strathearne Suites)- 14 month contract
Indwell
Hamilton, ON
Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside tenants who have experienced mental health concerns and/or…
Added 6 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the various foodservice outlets in a timely manner.…
Added 6 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor guest alcohol consumption and promptly communicate responsible liquor service concerns to the Outlet Supervisor or Manager in accordance with established procedures.
Added 6 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 6 hours ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 6 hours ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 6 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor guest alcohol consumption and promptly communicate responsible liquor service concerns to the Outlet Supervisor or Manager in accordance with established procedures.
Added 6 hours ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 6 hours ago
GE
Conversion Set Up Crew
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Ability to understand various types of equipment and set up styles for events, including basic knowledge of service standards, guest relations and etiquette.
Added 6 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 6 hours ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Manager, Shift Supervisor or Dual Shift Supervisor, the Hostess/Cashier is responsible for greeting and seating guests within the buffet in a…
Added 6 hours ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 7 hours ago
Housekeeper
Inuvialuit Regional Corporation
Inuvik, NT
…responsible for maintaining the cleanliness an tidiness of guest rooms and common areas within the Mackenzie Hotel. This full-time role is in integral to maintaining the high standards of…
Added 7 hours ago
AR
Room Attendant - Part Time
Algonquin Resort
Kingston, ON
- Part-time
· Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
Added 8 hours ago
SA
Utility / Dishwasher
SSP America
Calgary, AB
- Full-time
Create a positive guest experience by cleaning and maintaining hygienic work areas
Added 9 hours ago
Operations Supervisor
David's Bridal
Toronto, ON · Scarborough, ON
Looking for a role that fits your lifestyle while helping you grow professionally? As an Operations Supervisor, you'll enjoy a flexible schedule, gain hands-on leadership experience, and…
Added 10 hours ago
Operations Supervisor
David's Bridal
Winnipeg, MB
…them and taking care of them with one of the highest customer service scores in…
Added 10 hours ago
FOH Management - Service Supervisor
Northland Properties
Calgary, AB
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail. Key Responsibilities • Actively lead shifts, in support of senior…
Added 10 hours ago
BM
Certified Ski Instructor - Winter - Full/Part-Time (Friday day or evening required)
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
Demonstrating a high level of customer service.
Added 11 hours ago
AC
Tim Horton's Supervisor - SMU
Aramark Canada
Halifax, NS
- Full-time
Guest Experience: Greet guests with a warm smile, take orders accurately, and handle transactions using the Point of Sale (POS) system.
Added 11 hours ago
TB
The Burger's Priest - Supervisor
The Burger's Priest
Toronto, ON
- Full-time
The Burger’s Priest is hiring a Supervisor at our King West location!
Added 11 hours ago
Front of House - Supervisor
Northland Properties
Kamloops, BC
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 11 hours ago
HVAC Operations Supervisor
Indwell
London, ON
HVAC Operations Supervisor – Cross-Regional- Full Time

Algonquin Resort

Reservations Agent

Banff, AB, T1L 1C9, Canada
Banff, AB, T1L 1A9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Reservations Agent include, but are not limited to the following:

Ø This is a tri-property role, overlooking Royal Canadian Lodge, Banff Inn & Charltons Banff.

Ø Delivers quality service when assisting guests with booking their holiday.

Ø Maintains compliancy of reservation call quality standards

Ø Executes hotel standardized selling techniques in order to fulfill the hotel’s revenue management strategies.

Ø Maintains full knowledge about current pricing and promotions and provides reservation and rate information as required in an effort to secure future bookings

Ø Suggests the best package/rate for the guest by asking open-ended questions to determine their stay and room requirements

Ø Creates the bookings in Property Management System and confirms the information in a professional and consistent manner using the established reservation SOP

Ø Manages cancellations, modifications, and updates to guest information in the hotel system.

Ø Upsells rooms following established procedures to maximize the hotel’s average room rate, leveraging yield management strategies to optimize occupancy.

Ø Manage reservations inbox; responding to all enquires in a professional manner

Ø Monitors and responds to extranets to ensure guest requests and bookings are managed appropriately

Ø Handles customer queries, disputes in a professional manner and asks for assistance from the supervisor should the situation escalate

Ø Feels comfortable offering ideas for packaging and selling hotel products

Ø Champion FIT reservations movement from our Tour Partners

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes.
A working knowledge of hotel systems would be an asset
Proficiency with computer systems, such as Microsoft Office
Post-secondary education in hospitality, or a related field would be an advantage
Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
High degree of attention to detail; a self-starter with a sense of urgency who measures success through task completion.
Fluency in English, both written and verbal, with preference for multilingual capability

Certification and/or License Requirement: None.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations Agent manages booking inquiries, cancellations, and modifications across three hotel properties while utilizing revenue management strategies to optimize occupancy. They are responsible for delivering high-quality guest service, maintaining reservation standards, and handling customer queries professionally.

Requirements

Candidates should have experience in a front office or customer-facing role, along with proficiency in computer systems like Microsoft Office. A post-secondary education in hospitality or a related field is considered an asset for this position.

Skills

Customer service
Reservation management
Property management systems
Revenue management
Upselling
Communication
Attention to detail
Microsoft office
Problem solving
Hospitality operations
Multilingual capability
Organization
Interpersonal skills
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Front office
Revenue management
Property management system
Customer service
Upselling
Booking
Extranet
Tour partners
Microsoft office
Guest experience
Hotel operations
Yield management
Tourism

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