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Added 1 min ago
CO
Waste Collection Services Coordinator
City of Barrie
Barrie, ON
- Full-time
The Waste Management and Environmental Sustainability Department is comprised of three Branches: Solid Waste Operations, Solid Waste Management Policy and Planning, and Environmental Risk…
Added 1 min ago
AI
Class 1 Truck Driver
American Iron & Metal (AIM)
Granby, QC
- Full-time
Training provided on equipment and recycling operations;
Added 1 min ago
MN
QA Commercialization Supervisor
Mérieux NutriSciences - North America
Mississauga, ON
- Contract
We are looking for a QA Commercialization Supervisor in 6665 Millcreek Dr, Unit 2, Mississauga, ON L5N 5M4 CAN. Your mission will be to:
Added 1 min ago
Marketing Financial Planning and Analysis Analyst
Pembina Pipeline Corporation
Calgary, AB
…natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our…
Added 16 mins ago
KX
Operations Manager
Kitasoo Xai'xais Development Corporation
Klemtu, BC
- Full-time
Reporting to the General Manager, the Operations Manager works closely with the Lodge Manager and Field Operations Supervisor to ensure staff, schedules, vessels, equipment, trails, and…
Added 16 mins ago
AR
Reservations Agent
Algonquin Resort
Banff, AB
- Full-time
Ø Handles customer queries, disputes in a professional manner and asks for assistance from the supervisor should the situation escalate
Added 16 mins ago
AT
Class 1 Truck Driver
Arrow Transportation Systems Inc.
Grande Prairie, AB
- Full-time
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…
Added 31 mins ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 31 mins ago
NS
Welder Lead Hand
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
Report requirements for repairs to supervisor
Added 31 mins ago
GO
Park Maintenance Supervisor
Government of Alberta
Cold Lake, AB
- Full-time
As the Park Maintenance Supervisor, you will play a key role in ensuring Alberta Parks facilities, grounds, infrastructure, equipment and vehicles are maintained to a high standard to…
Added 31 mins ago
CI
Associé entrepôt et logistique 1
Compugen Inc
Montreal, QC
- Full-time
…afin de soutenir les activités quotidiennes de l’équipe des opérations d’entrepôt et de logistique; être formé de manière polyvalente, flexible et capable de s’adapter au sein de l’équipe…
Added 31 mins ago
CI
Associé entrepôt et logistique 1
Compugen Inc
Montreal, QC
- Full-time
…afin de soutenir les activités quotidiennes de l’équipe des opérations d’entrepôt et de logistique; être formé de manière polyvalente, flexible et capable de s’adapter au sein de l’équipe…
Added 31 mins ago
Spa Supervisor
Wickaninnish Inn
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Join our Spa Team as a Spa Supervisor, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 31 mins ago
The Burger's Priest - Supervisor
Recipe Unlimited
Toronto, ON
The Burger’s Priest is hiring a Supervisor at our King West location!
Added 31 mins ago
Maintenance PWLDV
Connecting Care (2000) Inc.
Drayton Valley, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 31 mins ago
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Justice Committee Program Supervisor
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Montreal, QC · St Laurent, Quebec
- Full-time
Support the Program Manager with the day-to-day operations of the Justice Committee Program;
Added 31 mins ago
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Food & Beverage Supervisor, Chateau Jasper
Pursuit Collection
Jasper, AB · CAN - Chateau Jasper
- Full-time
Added 31 mins ago
TH
Department Supervisor Full Time - 7172 Sherwood Park
The Home Depot
Sherwood Park, AB
- Full-time
…growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and…
Added 31 mins ago
TH
Caissier(ère) principal(e) (temps partiel)
The Home Depot
Boisbriand, QC
- Part-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 31 mins ago
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Department Supervisor Full Time 6 Month Contract (AURORA)
The Home Depot
Aurora, ON
- Full-time
…growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and…
Added 31 mins ago
OL
Support Services Manager
Optima Living
Surrey, BC
- $71,000 to $77,500 CAD / year
- Full-time
Reporting to the General Manager, the Support Services Manager is responsible for leading and coordinating the daily operations of food services, housekeeping and maintenance functions…
Added 31 mins ago
AA
Dealer Representative (Scarborough West)
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Toronto, ON · Scarborough, ON
- Full-time
Accurate Diagnosis of Collision Damage & Refinishing Operations
Added 31 mins ago
JR
Yard Supervisor - Harbour Metals
John Ross & Sons Ltd.
Dartmouth, NS
- Full-time
The successful candidate will be responsible for supervising the yard employees and ensuring operations are running efficiently. Reporting directly to the Operations Manager, the ideal…
Added 31 mins ago
RR
Retail Sales Lead
Radius Recycling
Calgary, AB
- Full-time
…capability. In addition, the Retail Sales Lead may serve in a supervisor‑support role as assigned as advanced responsibilities. The role is responsible for upholding all safety standards,…
Added 46 mins ago
TC
Culinary Staff | Culinary Leadership
The Canadian Brewhouse
Fort St. John, BC
- Full-time
…training of all team members in every aspect of our back-of-house operations. This collaborative approach ensures mutual support and positions you for seamless advancement when the path to…

Algonquin Resort

Reservations Agent

Banff, AB, T1L 1C9, Canada
Banff, AB, T1L 1A9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Reservations Agent include, but are not limited to the following:

Ø This is a tri-property role, overlooking Royal Canadian Lodge, Banff Inn & Charltons Banff.

Ø Delivers quality service when assisting guests with booking their holiday.

Ø Maintains compliancy of reservation call quality standards

Ø Executes hotel standardized selling techniques in order to fulfill the hotel’s revenue management strategies.

Ø Maintains full knowledge about current pricing and promotions and provides reservation and rate information as required in an effort to secure future bookings

Ø Suggests the best package/rate for the guest by asking open-ended questions to determine their stay and room requirements

Ø Creates the bookings in Property Management System and confirms the information in a professional and consistent manner using the established reservation SOP

Ø Manages cancellations, modifications, and updates to guest information in the hotel system.

Ø Upsells rooms following established procedures to maximize the hotel’s average room rate, leveraging yield management strategies to optimize occupancy.

Ø Manage reservations inbox; responding to all enquires in a professional manner

Ø Monitors and responds to extranets to ensure guest requests and bookings are managed appropriately

Ø Handles customer queries, disputes in a professional manner and asks for assistance from the supervisor should the situation escalate

Ø Feels comfortable offering ideas for packaging and selling hotel products

Ø Champion FIT reservations movement from our Tour Partners

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes.
A working knowledge of hotel systems would be an asset
Proficiency with computer systems, such as Microsoft Office
Post-secondary education in hospitality, or a related field would be an advantage
Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
High degree of attention to detail; a self-starter with a sense of urgency who measures success through task completion.
Fluency in English, both written and verbal, with preference for multilingual capability

Certification and/or License Requirement: None.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations Agent manages booking inquiries, cancellations, and modifications across three hotel properties while utilizing revenue management strategies to optimize occupancy. They are responsible for delivering high-quality guest service, maintaining reservation standards, and handling customer queries professionally.

Requirements

Candidates should have experience in a front office or customer-facing role, along with proficiency in computer systems like Microsoft Office. A post-secondary education in hospitality or a related field is considered an asset for this position.

Skills

Customer service
Reservation management
Property management systems
Revenue management
Upselling
Communication
Attention to detail
Microsoft office
Problem solving
Hospitality operations
Multilingual capability
Organization
Interpersonal skills
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Front office
Revenue management
Property management system
Customer service
Upselling
Booking
Extranet
Tour partners
Microsoft office
Guest experience
Hotel operations
Yield management
Tourism

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