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M
Payroll Administrator
Mindlance
Toronto, ON
- $20 to $21 CAD / hour
- Contract
Payroll Compliance Professional (PCP) designation is an asset.
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FA
Supervisor, Departure Control Systems
Flair Airlines
Toronto, ON
- Full-time
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CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
…cross-functional team (CFT), which brings together operational, administrative, and safety leaders to provide coordination, consistency and…
Added 1 min ago
AR
Export Coordinator
ABC Recycling
Burnaby, BC
- $50,000 to $60,000 CAD / year
- Full-time
Recognition and Growth: Experience employee recognition programs and opportunities for professional development and career advancement.
Added 1 min ago
TG
Custodian - Temporary Full-Time (Until March 31, 2027 with the possibility of extension)
The Gathering Place
St. John's, NL
- Full-time
- Temporary
Maintain a respectful and professional presence in shared spaces, particularly when interacting with Guests, and uphold boundaries while demonstrating kindness and discretion.
Added 1 min ago
LC
Personal Support Worker_FT-Perm
LOFT Community Services
Toronto, ON
- $53,776 to $55,109 CAD / year
- Full-time
Program & Operational Support: Assist with program activities, transportation for client outings, and day-to-day operations, including basic administrative tasks when required.
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Intern - Strategic Sourcing & Third-Party Management , Winter 2027
EQ Bank | Canada's Challenger Bank
Toronto, ON
Added 1 min ago
Coordinator, Recruitment, Outreach and Community Engagement
Simon Fraser University
Burnaby, BC
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace.…
Added 1 min ago
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Office Administrator
BGC Engineering
Calgary, AB
- Full-time
BGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 800 employees, spanning the fields of…
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CM
Internal/External Posting - Administrative Assistant
Canadian Mental Health Association Lambton Kent
Chatham-Kent, ON · Chatham, Ontario
- Part-time
provide general support to visitors, making referrals to appropriate personnel, providing and/or taking information, and assisting clients and the general public in a professional manner;
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AI
Junior EMR Implementation Specialist (BC)
Ava Industries
Abbotsford, BC · Lower Mainland, British Columbia
- Full-time
Bachelor’s degree or equivalent professional experience.
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Assistant Property Manager
ICON Property Management
Toronto, ON
- $50,000 to $55,000 CAD / year
…contractor coordination, building maintenance oversight, and administrative and financial tasks, all while upholding the corporation’s governing documents and service…
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Associate - Administration
RPIA
Toronto, ON
- Full-time
We are currently seeking a full-time permanent Administrative Associate to join our Administration & Solutions team.
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Associate, Real Estate Investments
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Participate in drafting administrative documents
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Regional Operations Manager, Cleaning Services
BGIS
Calgary, AB
- Part-time
Must be able to handle confidential information in an ethical and professional manner
Added 1 min ago
SC
Facility Asset Management Engineer
Strathcona County
Sherwood Park, AB
- Full-time
…Engineering Technology Professionals of Alberta (ASET), or a Professional Engineer (P.Eng) with the Association of Professional Engineers and Geoscientists of Alberta (APEGA); consideration…
Added 16 mins ago
SF
Receptionist And Administrative Assistant
Smith's Funeral Homes
Burlington, ON
- Part-time
Role Description The Receptionist and Administrative Assistant is a part-time, on-site role based out of our Brant Street location in downtown Burlington. This position is responsible for…
Added 16 mins ago
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Human Resources Information System Analyst (Dayforce)
Confidential
Toronto, ON
- Contract
Provide administrative support for short-term disability (STD), long-term disability (LTD), and employee leave processes.
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UC
Admission Assistant, Operations & Experience
Upper Canada College
Toronto, ON
- $46,352 to $60,837 CAD / year
- Full-time
Manage central admissions inquiry channels (email, phone, and prospective family portals), delivering timely, accurate, and professional responses across the applicant lifecycle;
Added 16 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector…
Added 16 mins ago
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Dental Administrator - Montrose Dental
Dentalcorp
Niagara Falls, ON
- Full-time
…systems so you can focus on what matters most: patient care, professional development, and practice…
Added 16 mins ago
CR
Maintenance Manager
COGIR Real Estate
Calgary, AB
- Full-time
As our next Maintenance Manager you are a maintenance professional ready to engage in hands-on tasks when needed. As a working manager, you will guide the environmental services team in…
Added 16 mins ago
GP
Facilities Manager
Grace Presbyterian Church
Calgary, AB
- Part-time
Sound judgment and professional diplomacy, with the confidence to manage competing priorities, communicate decisions respectfully and balance individual requests with organizational needs,…
Added 16 mins ago
MM
Project Manager/Group Admin
Mitchell Martin Inc.
Mississauga, ON
- $30 to $35 CAD / hour
- Other
A proactive and detail-oriented professional is needed to support operational, administrative, and workforce management functions in a dynamic technology environment. This role involves…
Added 16 mins ago
WO
Education Assistant, Mac - CARE Program
William Osler Health System
Brampton, ON
- Full-time
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Algonquin Resort

Royal Service Manager

St. Andrews, NB, E5B 1T7, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Posting language: English
Posted: Oct 27, 2026

Original job description

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE MANAGER

REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as well as taking all internal and external calls, ensuring guests are provided everything they need in a one stop shop.

ACTIVITIES:

The duties and responsibilities for the Reservations & Concierge Manager include, but are not limited to the following:

Responsible for the smooth operation of all calls coming into the hotel, while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

Drive Enhanced Service culture, ensuring that team is able to answer guest enquiries, meet guest need, and complete service recovery without having to forward the call.

Ensure internal communication (GXP) is used for all requests and proper tracking
Analyze reports and proactively flag negative trends to ensure service excellence
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up.
Full understanding of the Marriott Bonvoy program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Manager to maximize top line revenue.
Liaise with Revenue Manager frequently to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Manage and coordinate all group and individual reservations.
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks as required such as amenity orders, welcome cards and reports
Managing In-Room Dining support
Maximizing restaurant dining times and t-times for the golf course
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel’s emergency procedures; ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
Develop, implement and maintain SOP’s related to Reservations & Concierge
Ensure both an internal and external luxury guest experience is offered in all guest interactions.
Conduct and participate in monthly departmental meetings.
Conduct performance reviews and provide regular feedback to employees
Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
Provide operational support in the capacity of Duty Manager when required
Consistently offer professional, engaging and friendly service
Availability evenings weekends and holidays as needed
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Self-motivated with the ability to make decisions and complete projects in a timely manner
Highly organized, decisive, adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed
Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings
Ability to work cohesively with a team
Proven track record of developing and motivating career minded professionals.
Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
Excellent written and verbal communication skills
Advanced knowledge of Property Manager, CRS and MS Office required
Understanding and previous management of third party and on-line booking channels an asset
University/College degree in Hotel Management or related discipline preferred
Knowledge of a second language an asset

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations & Concierge Manager leads the hotel's communication hub, overseeing reservation processes and ensuring high-quality guest service. They are responsible for coordinating with various departments to maximize inventory, manage staff, and drive revenue through effective operational strategies.

Requirements

Candidates must have at least 2 years of experience in a Front Office supervisory role and possess strong leadership and analytical skills. Proficiency in Property Management systems and MS Office is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front Office Management
Leadership
Customer Service
Revenue Management
Concierge Services
Staff Scheduling
Performance Management
Critical Thinking
Communication
Property Management Systems
Strategic Planning
Inventory Management
Emergency Procedures
Training and Development
Hospitality Operations

Visa sponsorship

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Keywords

Hospitality
Reservations
Concierge
Front Office
Revenue Management
Marriott Bonvoy
GXP
Inventory Management
SOP Development
Duty Manager
Guest Experience
Team Leadership
Performance Reviews
Strategic Planning
Property Management System
CRS
MS Office
Budgeting
Forecasting
Luxury Hospitality

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