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Credit Analyst
BMO
Toronto, ON · FCP
- Full-time
Leads proposal development and delivers presentations to capture new business and expand client relationships.
Added 6 mins ago
Bilingual Talent Acquisition Partner
Labatt Breweries of Canada
Toronto, ON
Hosting and leading engagement activities for the team, in support of the Talent Acquisition Manager
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Paid Media Acquisition and Growth Specialist
Blanc Labs
Toronto, ON
- Contract
Blanc Labs is a premier partner for global enterprises, leading the way in digitization, automation, and the development of next-generation digital products and services. Our expertise in…
Added 6 mins ago
DC
Quality Systems Specialist
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
This position reports to the Senior Manager, QMS, and is part of the Quality Assurance & Regulatory Affairs Team located in Concord, Ontario and will be an on-site role.
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BS
Management in Training - Browns Orchard Park
Browns Shoes
Kelowna, BC
- Full-time
…potential to grow into a management role. Reporting to the Manager, you'll play a pivotal role in ensuring efficiency, meeting customer expectations, and maximizing sales potential while…
Added 6 mins ago
Registered Nurse, Casual - Diagnostic Imaging
Southlake Health Community
Newmarket, ON · Southlake Health
Participate in continuing education and lifelong professional development.
Added 6 mins ago
RG
Director, FP&A
Regional Group
Ottawa, ON
- Full-time
…integrated real estate company, we bring together expertise in development, construction, asset management, and property operations to deliver exceptional value and experiences. Through our…
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Tax Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
Are you passionate about supporting research to cure disease? STEMCELL Technologies is hiring a Tax Manager to help lead our global tax operations as we continue to grow.
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SOC Manager (Secret Cleared)
Accenture
Ottawa, ON
- Full-time
The primary objective of the SOC manager is to manage SOC operations for our external clients, in transition of service and/or in the run-phase of the service. This role is responsible to…
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Product Manager
PCMI
Canada
…the product value within their business domain. The Product Manager must articulate strategy and requirements in terms of value delivered to the customer, and will also establish projects…
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Project Manager
Westbank First Nation
Kelowna, BC
- Full-time
The Project Manager, reporting to the Manager of Engineering, oversees the planning and execution of infrastructure projects for Westbank First Nation (WFN). Acting as the central point of…
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PMO Manager Canada/USA
Ametek, Inc.
Levis, QC
As a Project Management Office (PMO) Manager at Creaform Engineering, you will ensure consistency in practices, project performance, and team development, while actively contributing to the…
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SC
IT Operations Process Coordinator
Staples Canada
Richmond Hill, ON
- Full-time
Maintain project trackers and flag schedule or resource risks to the Manager, Data Center Operations.
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Personal Banking Associate - Le Plateau-Mont-Royal (18.75 hours)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Director Credit Execution, Commercial National Accounts
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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T
Data Scientist III
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
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T
Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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T
Financial Planner-Okotoks
TD
Okotoks, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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T
Personal Banking Associate - Guy & Sainte Catherine (30 hours)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Regional Manager, Private Banking
TD
Barrie, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
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Personal Banking Associate Trainee - Montreal-Est
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 mins ago
Senior Manager, Global AP&P - Finance
Scotiabank
Toronto, ON
…regulations, internal policies, and procedures The FP&A Senior Manager reports to Director, GTB FP&A and is responsible for consolidating the financial planning and performance analysis…
Added 6 mins ago
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Specialist, Global Digital Channels
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager, Global Digital Channels, the Specialist, Global Digital Channels will support the management and optimization of Sun Life's corporate website portfolio, including…
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Account Manager - Commercial Market
Desjardins
Brossard, QC
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 6 mins ago
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General Manager - Galaxy Moose Jaw
Cineplex
Moose Jaw, SK · GLX Moose Jaw
- Full-time
…exceptional experience to each and every guest. The General Manager executes all company programs, supports the operation of the business, maintains revenue and payroll budgets, and meets…

Algonquin Resort

Royal Service Manager

St. Andrews, NB, E5B 1T7, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Posting language: English
Posted: Oct 27, 2026

Original job description

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE MANAGER

REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as well as taking all internal and external calls, ensuring guests are provided everything they need in a one stop shop.

ACTIVITIES:

The duties and responsibilities for the Reservations & Concierge Manager include, but are not limited to the following:

Responsible for the smooth operation of all calls coming into the hotel, while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

Drive Enhanced Service culture, ensuring that team is able to answer guest enquiries, meet guest need, and complete service recovery without having to forward the call.

Ensure internal communication (GXP) is used for all requests and proper tracking
Analyze reports and proactively flag negative trends to ensure service excellence
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up.
Full understanding of the Marriott Bonvoy program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Manager to maximize top line revenue.
Liaise with Revenue Manager frequently to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Manage and coordinate all group and individual reservations.
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks as required such as amenity orders, welcome cards and reports
Managing In-Room Dining support
Maximizing restaurant dining times and t-times for the golf course
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel’s emergency procedures; ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
Develop, implement and maintain SOP’s related to Reservations & Concierge
Ensure both an internal and external luxury guest experience is offered in all guest interactions.
Conduct and participate in monthly departmental meetings.
Conduct performance reviews and provide regular feedback to employees
Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
Provide operational support in the capacity of Duty Manager when required
Consistently offer professional, engaging and friendly service
Availability evenings weekends and holidays as needed
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Self-motivated with the ability to make decisions and complete projects in a timely manner
Highly organized, decisive, adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed
Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings
Ability to work cohesively with a team
Proven track record of developing and motivating career minded professionals.
Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
Excellent written and verbal communication skills
Advanced knowledge of Property Manager, CRS and MS Office required
Understanding and previous management of third party and on-line booking channels an asset
University/College degree in Hotel Management or related discipline preferred
Knowledge of a second language an asset

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations & Concierge Manager leads the hotel's communication hub, overseeing reservation processes and ensuring high-quality guest service. They are responsible for coordinating with various departments to maximize inventory, manage staff, and drive revenue through effective operational strategies.

Requirements

Candidates must have at least 2 years of experience in a Front Office supervisory role and possess strong leadership and analytical skills. Proficiency in Property Management systems and MS Office is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front Office Management
Leadership
Customer Service
Revenue Management
Concierge Services
Staff Scheduling
Performance Management
Critical Thinking
Communication
Property Management Systems
Strategic Planning
Inventory Management
Emergency Procedures
Training and Development
Hospitality Operations

Visa sponsorship

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Keywords

Hospitality
Reservations
Concierge
Front Office
Revenue Management
Marriott Bonvoy
GXP
Inventory Management
SOP Development
Duty Manager
Guest Experience
Team Leadership
Performance Reviews
Strategic Planning
Property Management System
CRS
MS Office
Budgeting
Forecasting
Luxury Hospitality

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