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Added 7 mins ago
IF
Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services, you will play a key role in delivering technology solutions that meet business needs, as well as…
Added 7 mins ago
Insurance analyst-Claims
Pomerleau
Montreal, QC
Reporting to the Director – Insurance, you will act as a key resource for both the team and business units on insurance claims, with the opportunity to expand your role to include surety…
Added 7 mins ago
RG
Director, FP&A
Regional Group
Ottawa, ON
- Full-time
The Director, FP&A leads the Company's enterprise-wide financial planning, forecasting, performance analysis and business partnership activities across Income Producing Properties (IPP),…
Added 7 mins ago
R
Director, Relationship Management, Corporate Client Group
RBC
Toronto, ON
- Full-time
Develop a strategic understanding of the client’s business model, market position, and growth/divestiture plans and understand opportunities and risks that will impact business performance
Added 7 mins ago
Director of Sales
JENOPTIK AG
Barrie, ON
Prodomax Automation Ltd. is currently seeking a DIRECTOR OF SALES to join our team.
Added 7 mins ago
T
Director Credit Execution, Commercial National Accounts
TD
Toronto, ON
- Full-time
In this split role, the Director, Credit Execution supports both the Financial Institutions team and the Seniors Housing & Healthcare, Project & Infrastructure Finance, and Toronto &…
Added 7 mins ago
Senior Manager, Global AP&P - Finance
Scotiabank
Toronto, ON
…policies, and procedures The FP&A Senior Manager reports to Director, GTB FP&A and is responsible for consolidating the financial planning and performance analysis globally. He/she has…
Added 21 mins ago
H
Manager - Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to achieve our province's healthcare goals. Reporting to the Director of Clinical Integration, the Manager is responsible for creating operational lines of sight that connect to the goals…
Added 21 mins ago
H
Manager
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Director Primary Health Care SE 1
Added 21 mins ago
E
Assistant·e contrôleur·euse financier·ère │ Assistant Financial Controller
Evvo
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
…fermeture mensuelle, des contrôles internes et de l'analyse de performance d'une entreprise en forte croissance. Si tu es CPA, allergique aux tâches manuelles répétitives et aussi à l'aise…
Added 21 mins ago
Auditing and Supplier Director
GRIFOLS, S.A.
Mississauga, ON
The Supply and Audit Director provides Quality Assurance leadership for GMP audit programs, supplier qualification, and regulatory inspections, ensuring compliance with Canadian…
Added 21 mins ago
G
Process Owner Assembly
gategroup
Mississauga, ON · CAN_ON_Mississauga_YYZ
- Full-time
…via proactive coaching, involvement, feedback and a strong performance management…
Added 21 mins ago
D
System Validation Analyst (12 month contract)
Dynacare
Brampton, ON
- Contract
…V6 and V12, middleware (Instrument Manager, Myla, etc.), Lab Director, MedLab and result outputs (Dynacare Plus, EMR, eResults, OLIS,…
Added 22 mins ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- $196,476 to $238,569 CAD / year
- Full-time
The Director of Quality – Transit leads the Quality organization across New Flyer Transit manufacturing operations. The role sets the direction for Transit Quality, ensures the Quality…
Added 22 mins ago
PROJECT MANAGER BUSINESS TRANSFORMATION (PERFORMANCE MEASUREMENT)
City of Toronto
Toronto, ON
You have a background in performance measurement and program evaluation with strong expertise in quantitative and qualitative methods, great project management skills, and excellent…
Added 22 mins ago
SH
Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
…Management Consulting practice at the Manager, Senior Manager or Director level. This hybrid role, based in our Toronto office, is well suited to a builder: an individual motivated by…
Added 22 mins ago
P
Director of Development, Segal Centre for Performing Arts / Directeur(trice) du Developpement, Centre Segal des arts de la scène
Philanthropica
Montreal, QC
- Full-time
The Segal Centre for Performing Arts (the Segal Centre) is seeking an accomplished Director of Development to help secure the philanthropic support behind its artistic programming,…
Added 22 mins ago
N
Lead Environment Artist | Chef.fe Artiste d'environnement
NBCUniversal
Montreal, QC
- Full-time
Establish and maintain the artistic vision for environments in partnership with the Associate Art Director (World) & Art Director.
Added 22 mins ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- $196,476 to $238,569 CAD / year
- Full-time
The Director of Quality - Transit leads the Quality organization across New Flyer Transit manufacturing operations. The role sets the direction for Transit Quality, ensures the Quality…
Added 37 mins ago
Manager, GTB Financial Planning & Analysis - Finance
Scotiabank
Toronto, ON
…internal policies, and procedures. The FP&A Manager reports to Director, GTB FP&A and is responsible for consolidating the financial planning and performance analysis globally. He/she has…
Added 37 mins ago
LI
Manager of Payroll and Benefits (Global)
Loopio Inc.
Remote, Canada
- $110,000 to $140,000 CAD / year
- Full-time
- Remote
You will report to the Chief People Officer and work closely with the Senior Director of Finance. As a member of the People team, you will at times work closely with Sales and Revenue…
Added 52 mins ago
SC
Director Business Development, National Sales
Sysco Canada Inc.
Quebec, QC
- Full-time
The Director of Business Development plays a pivotal role in managing relationships with Sysco's regional chain customers at the head office level, with support for site-level operations.…
Added 52 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 52 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 52 mins ago
WU
Associate Director, Identity and Access Management
Western University
London, ON
- Full-time
The Associate Director, Identity and Access Management (IAM) is accountable for the strategic direction, modernization, and operational effectiveness of Western University's enterprise IAM…

Algonquin Resort

Royal Service Manager

St. Andrews, NB, E5B 1T7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Posting language: English
Posted: Oct 27, 2026

Original job description

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE MANAGER

REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as well as taking all internal and external calls, ensuring guests are provided everything they need in a one stop shop.

ACTIVITIES:

The duties and responsibilities for the Reservations & Concierge Manager include, but are not limited to the following:

Responsible for the smooth operation of all calls coming into the hotel, while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

Drive Enhanced Service culture, ensuring that team is able to answer guest enquiries, meet guest need, and complete service recovery without having to forward the call.

Ensure internal communication (GXP) is used for all requests and proper tracking
Analyze reports and proactively flag negative trends to ensure service excellence
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up.
Full understanding of the Marriott Bonvoy program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Manager to maximize top line revenue.
Liaise with Revenue Manager frequently to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Manage and coordinate all group and individual reservations.
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks as required such as amenity orders, welcome cards and reports
Managing In-Room Dining support
Maximizing restaurant dining times and t-times for the golf course
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel’s emergency procedures; ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
Develop, implement and maintain SOP’s related to Reservations & Concierge
Ensure both an internal and external luxury guest experience is offered in all guest interactions.
Conduct and participate in monthly departmental meetings.
Conduct performance reviews and provide regular feedback to employees
Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
Provide operational support in the capacity of Duty Manager when required
Consistently offer professional, engaging and friendly service
Availability evenings weekends and holidays as needed
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Self-motivated with the ability to make decisions and complete projects in a timely manner
Highly organized, decisive, adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed
Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings
Ability to work cohesively with a team
Proven track record of developing and motivating career minded professionals.
Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
Excellent written and verbal communication skills
Advanced knowledge of Property Manager, CRS and MS Office required
Understanding and previous management of third party and on-line booking channels an asset
University/College degree in Hotel Management or related discipline preferred
Knowledge of a second language an asset

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations & Concierge Manager leads the hotel's communication hub, overseeing reservation processes and ensuring high-quality guest service. They are responsible for coordinating with various departments to maximize inventory, manage staff, and drive revenue through effective operational strategies.

Requirements

Candidates must have at least 2 years of experience in a Front Office supervisory role and possess strong leadership and analytical skills. Proficiency in Property Management systems and MS Office is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front Office Management
Leadership
Customer Service
Revenue Management
Concierge Services
Staff Scheduling
Performance Management
Critical Thinking
Communication
Property Management Systems
Strategic Planning
Inventory Management
Emergency Procedures
Training and Development
Hospitality Operations

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Reservations
Concierge
Front Office
Revenue Management
Marriott Bonvoy
GXP
Inventory Management
SOP Development
Duty Manager
Guest Experience
Team Leadership
Performance Reviews
Strategic Planning
Property Management System
CRS
MS Office
Budgeting
Forecasting
Luxury Hospitality

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