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Added 1 min ago
DC
Quality Systems Specialist
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
This position reports to the Senior Manager, QMS, and is part of the Quality Assurance & Regulatory Affairs Team located in Concord, Ontario and will be an on-site role.
Added 1 min ago
WF
Project Manager
Westbank First Nation
Kelowna, BC
- Full-time
The Project Manager, reporting to the Manager of Engineering, oversees the planning and execution of infrastructure projects for Westbank First Nation (WFN). Acting as the central point of…
Added 1 min ago
PMO Manager Canada/USA
Ametek, Inc.
Levis, QC
Project Management Office (PMO) Manager – Creaform Engineering – Lévis or Laval
Added 1 min ago
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Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.
Added 1 min ago
B
Aircraft Structures Technician (C-17)
Boeing
Calgary, AB · Richmond, BC · Vancouver, BC · Winnipeg, MB · Trenton, NS · Mississauga, ON · Ottawa, ON · Toronto, ON · Montreal, QC · CAN - CFB Trenton, Canada
- Full-time
The Aircraft Structures Technician will work directly under the guidance of the Lead Structure Technician and report directly to the onsite Maintenance Manager.
Added 16 mins ago
JC
Manufacturing Operations Manager
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Lead and participate in Zero Harm Culture program and initiatives.
Added 16 mins ago
JE
Quality Assurance Manager
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
Support new product launches, engineering changes, and customer program requirements
Added 16 mins ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Reporting to the Leader, Cloud Operations, the Senior Specialist, Cloud Operations provides senior-level AWS platform engineering expertise to operate, support, and continuously improve…
Added 16 mins ago
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System Validation Analyst (12 month contract)
Dynacare
Brampton, ON
- Contract
Access a health and wellness benefits program that supports you and your loved ones
Added 16 mins ago
PROJECT MANAGER BUSINESS TRANSFORMATION (PERFORMANCE MEASUREMENT)
City of Toronto
Toronto, ON
You’ll be the lead for the division’s performance measurement framework, work on program and policy evaluations, and work on service levels for the budget. You’ll be a senior member of a…
Added 16 mins ago
AL
Certification and Testing Manager
Applus+ Laboratories
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Job Posting Title Certification and Testing Manager
Added 16 mins ago
AG
Project Manager
AME Group
AB · Edmonton, AB
- $94,000 to $115,000 CAD / year
- Full-time
We are looking for a Project Manager, Mechanical Engineering (Buildings) to join our Edmonton office. In this role, you will manage a team of mechanical designers in executing projects…
Added 31 mins ago
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Truck and Coach Field Technician
Wajax
Timmins, ON
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 46 mins ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Engineering & Maintenance, the Painter/Journeyperson is responsible for performing regular maintenance and painting services across hospital facilities. This…
Added 46 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 46 mins ago
WU
Associate Director, Identity and Access Management
Western University
London, ON
- Full-time
…operational effectiveness of Western University's enterprise IAM program. The role provides institution-wide leadership and oversight of IAM strategy, architecture, governance, and service…
Added 46 mins ago
VS
Program Manager
Volta Space Technologies
Montreal, QC
- Full-time
The Program Manager owns cost, schedule, contract performance and customer relationships across Volta's portfolio of space programs. You report to the Corporate CTO and work daily with the…
Added 46 mins ago
NS
2627-217- Facilities Support Assistant (FS4) - Shelburne Campus
Nova Scotia Community College - NSCC
Shelburne, NS
- Full-time
Reporting to the Facilities Manager, you will:
Added 46 mins ago
D
Senior Manager, BT Applications
Diligent
Vancouver, BC
- Full-time
The Senior Manager, BT Applications will lead multiple Business Systems and applications teams in delivering high-quality technology solutions for our internal stakeholders. In this role,…
Added 46 mins ago
Associate Product Manager
PBS Systems
Calgary, AB
2-4 years of experience in product management, product operations, data or business analysis, technical program management, solutions engineering, or a similar software-related role.
Added 46 mins ago
Associate Product Manager
PBS Systems
Calgary, AB
2-4 years of experience in product management, product operations, data or business analysis, technical program management, solutions engineering, or a similar software-related role.
Added 46 mins ago
M
Project Manager, Permit, Licenses & Approvals
Metrolinx
Toronto, ON
- Full-time
The Operational Planning & Interface Management Team within the Capital Projects Group (CPG) is seeking a Project Manager to support the planning and coordination of pre-construction…
Added 46 mins ago
I
Finance Manager
InnPower
Innisfil, ON
- Full-time
Employee Assistance Program for mental health & wellbeing
Added 46 mins ago
HA
Engineer
H.H. Angus & Associates Ltd.
Ottawa, ON
- Full-time
In this role, you’ll work closely with a Senior Manager and experienced team members who bring deep industry knowledge and mentorship. You’ll apply your mechanical engineering expertise and…
Added 46 mins ago
BIM Technician
Mott MacDonald
Calgary, AB
At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex…

Algonquin Resort

Royal Service Manager

St. Andrews, NB, E5B 1T7, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Posting language: English
Posted: Oct 27, 2026

Original job description

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE MANAGER

REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as well as taking all internal and external calls, ensuring guests are provided everything they need in a one stop shop.

ACTIVITIES:

The duties and responsibilities for the Reservations & Concierge Manager include, but are not limited to the following:

Responsible for the smooth operation of all calls coming into the hotel, while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

Drive Enhanced Service culture, ensuring that team is able to answer guest enquiries, meet guest need, and complete service recovery without having to forward the call.

Ensure internal communication (GXP) is used for all requests and proper tracking
Analyze reports and proactively flag negative trends to ensure service excellence
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up.
Full understanding of the Marriott Bonvoy program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Manager to maximize top line revenue.
Liaise with Revenue Manager frequently to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Manage and coordinate all group and individual reservations.
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks as required such as amenity orders, welcome cards and reports
Managing In-Room Dining support
Maximizing restaurant dining times and t-times for the golf course
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel’s emergency procedures; ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
Develop, implement and maintain SOP’s related to Reservations & Concierge
Ensure both an internal and external luxury guest experience is offered in all guest interactions.
Conduct and participate in monthly departmental meetings.
Conduct performance reviews and provide regular feedback to employees
Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
Provide operational support in the capacity of Duty Manager when required
Consistently offer professional, engaging and friendly service
Availability evenings weekends and holidays as needed
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Self-motivated with the ability to make decisions and complete projects in a timely manner
Highly organized, decisive, adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed
Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings
Ability to work cohesively with a team
Proven track record of developing and motivating career minded professionals.
Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
Excellent written and verbal communication skills
Advanced knowledge of Property Manager, CRS and MS Office required
Understanding and previous management of third party and on-line booking channels an asset
University/College degree in Hotel Management or related discipline preferred
Knowledge of a second language an asset

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations & Concierge Manager leads the hotel's communication hub, overseeing reservation processes and ensuring high-quality guest service. They are responsible for coordinating with various departments to maximize inventory, manage staff, and drive revenue through effective operational strategies.

Requirements

Candidates must have at least 2 years of experience in a Front Office supervisory role and possess strong leadership and analytical skills. Proficiency in Property Management systems and MS Office is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front Office Management
Leadership
Customer Service
Revenue Management
Concierge Services
Staff Scheduling
Performance Management
Critical Thinking
Communication
Property Management Systems
Strategic Planning
Inventory Management
Emergency Procedures
Training and Development
Hospitality Operations

Visa sponsorship

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Keywords

Hospitality
Reservations
Concierge
Front Office
Revenue Management
Marriott Bonvoy
GXP
Inventory Management
SOP Development
Duty Manager
Guest Experience
Team Leadership
Performance Reviews
Strategic Planning
Property Management System
CRS
MS Office
Budgeting
Forecasting
Luxury Hospitality

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