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Account Manager - Real Estate Market
Desjardins
Granby, QC · Saint-Hyacinthe, QC · Saint-Jean-sur-Richelieu, QC
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 12 mins ago
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Theatre Manager
Cineplex
Markham, ON · CPX Markham and VIP
- Full-time
…reviewed by our HR team, and all hiring decisions are made by our people, not by…
Added 12 mins ago
CT
Associate Manager, Loyalty Program
Canadian Tire Corporation
Toronto, ON
- Full-time
…do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual…
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Senior IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
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Change Delivery Manager
BMO
Toronto, ON · FCP
- Full-time
…must be considered in the implementation of change (products, people, processes, channels), and associated risks that must be interpreted, evaluated and mitigated. Drives overall business…
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BP
Cashier
Bass Pro Shops
Calgary, AB
- Part-time
Reporting to the Group Sales Manager – Front End-Receiving, Cashiers will greet and engage customers during the checkout process, process customer funds accurately and appropriately, while…
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Service Centre Manager - Speedy Glass
Belron
Mount Pearl, NL · St. John's, NL · Speedy - Mount Pearl
- Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
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SENIOR ADVISOR, PROCUREMENT
BDC
Montreal, QC
- Full-time
Recommend to his manager improvements to the policies, methods and procedures in force, with a view to added value and fair control, and carry out improvement work;
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Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Job Description: The Registered Nurse A is responsible to The Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Shellbrook, SK
- Full-time
Job Description: The Registered Nurse is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse is responsible for maintaining a high standard of patient care…
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Emergency Medical Technician
HealthCareersInSask.ca
Cut Knife, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events.…
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Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse A is responsible to The Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 12 mins ago
H
Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse A is responsible to The Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
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Nurse Practitioner
HealthCareersInSask.ca
Mankota, SK
- Full-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
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Emergency Medical Technician
HealthCareersInSask.ca
Cut Knife, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events.…
Added 12 mins ago
H
Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse A is responsible to The Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 12 mins ago
H
Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse A is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 12 mins ago
Key Account Manager - SKF Sealing Solutions
SKF
Toronto, ON · Scarborough, ON, ON
…innovation and advancement. And we do this work out of Care for our people, customers, communities, and the…
Added 12 mins ago
Senior Audit Manager, Compliance Audit
Scotiabank
Toronto, ON
The Senior Audit Manager assists in leading internal audit activities for Global Compliance Audit in support of the Audit Department in executing on its global mandate, ensuring business…
Added 12 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Vancouver, BC
…who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For…
Added 12 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Vancouver, BC
…who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For…
Added 12 mins ago
AP
Instrument & Electrical Technician
Air Products
Edmonton, AB
- Full-time
At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we…
Added 12 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Campbell River, BC
…who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For…
Added 12 mins ago
FT
Immersive Technology Specialist (3 positions)
Fanshawe Toronto@ILAC
London, ON
- Full-time
Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and…

Algonquin Resort

Royal Service Manager

St. Andrews, NB, E5B 1T7, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Posting language: English
Posted: Oct 27, 2026

Original job description

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE MANAGER

REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as well as taking all internal and external calls, ensuring guests are provided everything they need in a one stop shop.

ACTIVITIES:

The duties and responsibilities for the Reservations & Concierge Manager include, but are not limited to the following:

Responsible for the smooth operation of all calls coming into the hotel, while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

Drive Enhanced Service culture, ensuring that team is able to answer guest enquiries, meet guest need, and complete service recovery without having to forward the call.

Ensure internal communication (GXP) is used for all requests and proper tracking
Analyze reports and proactively flag negative trends to ensure service excellence
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up.
Full understanding of the Marriott Bonvoy program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Manager to maximize top line revenue.
Liaise with Revenue Manager frequently to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Manage and coordinate all group and individual reservations.
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks as required such as amenity orders, welcome cards and reports
Managing In-Room Dining support
Maximizing restaurant dining times and t-times for the golf course
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel’s emergency procedures; ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
Develop, implement and maintain SOP’s related to Reservations & Concierge
Ensure both an internal and external luxury guest experience is offered in all guest interactions.
Conduct and participate in monthly departmental meetings.
Conduct performance reviews and provide regular feedback to employees
Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
Provide operational support in the capacity of Duty Manager when required
Consistently offer professional, engaging and friendly service
Availability evenings weekends and holidays as needed
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Self-motivated with the ability to make decisions and complete projects in a timely manner
Highly organized, decisive, adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed
Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings
Ability to work cohesively with a team
Proven track record of developing and motivating career minded professionals.
Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
Excellent written and verbal communication skills
Advanced knowledge of Property Manager, CRS and MS Office required
Understanding and previous management of third party and on-line booking channels an asset
University/College degree in Hotel Management or related discipline preferred
Knowledge of a second language an asset

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations & Concierge Manager leads the hotel's communication hub, overseeing reservation processes and ensuring high-quality guest service. They are responsible for coordinating with various departments to maximize inventory, manage staff, and drive revenue through effective operational strategies.

Requirements

Candidates must have at least 2 years of experience in a Front Office supervisory role and possess strong leadership and analytical skills. Proficiency in Property Management systems and MS Office is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front Office Management
Leadership
Customer Service
Revenue Management
Concierge Services
Staff Scheduling
Performance Management
Critical Thinking
Communication
Property Management Systems
Strategic Planning
Inventory Management
Emergency Procedures
Training and Development
Hospitality Operations

Visa sponsorship

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Keywords

Hospitality
Reservations
Concierge
Front Office
Revenue Management
Marriott Bonvoy
GXP
Inventory Management
SOP Development
Duty Manager
Guest Experience
Team Leadership
Performance Reviews
Strategic Planning
Property Management System
CRS
MS Office
Budgeting
Forecasting
Luxury Hospitality

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