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Added 4 mins ago
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Sales Associate
Claire's
Fredericton, NB
- $15 to $16 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 4 mins ago
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Junior Accountant
Raise
Mississauga, ON
- Full-time
The Junior Accountant in this role will support our clients Finance and Accounting team. In this role, you will be primarily responsible for day-to-day accounting duties and month-end…
Added 4 mins ago
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63-Keyholder | Part Time
Bath Depot
Oshawa, ON
- Part-time
Do you thrive on reaching sales targets and take pride in delivering exceptional customer service while building lasting client relationships?
Added 4 mins ago
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Inside Sales Representative
Certified Sales and Rentals
Saskatoon, SK
- Full-time
Create, maintain, and regularly update customer and prospective customer profiles to support effective service delivery and sales activities
Added 4 mins ago
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Mont-Royal, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Contract
The Commercial Contracts Manager will be responsible for providing world-class support from
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Assistant Store Manager - Faubourg de la Gare Vaudreuil
RCL - Reitmans Canada Ltd/Ltée
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 4 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 4 mins ago
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Retail Sales Associate
Sunglass Hut
Nanaimo, BC
- Part-time
As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.
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Employer Relations Specialist, Haskayne School of Business
University of Calgary
Calgary, AB
- Volunteer
…is a member of the Student Services team and reports to the Manager, Career & Life Design. The scope of the Career and Life Design team focuses primarily on: 1) career advising, 2) career…
Added 4 mins ago
DG
Assistant Sales Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
North Shore Acura is currently seeking a motivated and customer-focused Assistant Sales Manager to support the leadership of our Sales team and contribute to the overall success of the…
Added 4 mins ago
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Store Manager
Claire's
Toronto, ON
- $25 to $26 USD / hour
- Full-time
Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
Added 4 mins ago
DG
Service Lot Attendant
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Sales Lot Attendant at Mercedes-Benz Vancouver plays a key role in supporting the dealership’s sales operations by ensuring that all vehicles on the lot and in the delivery area are…
Added 4 mins ago
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Grocery Manager
Sobeys
Mission, BC
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 4 mins ago
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Estimator, Camp Services
ATCO Structures
Calgary, AB
- Full-time
We are seeking an Estimator to support our workforce accommodation and camp services business. In this role, you will develop accurate, competitive, and commercially sound estimates for…
Added 4 mins ago
Meat Wrapper (Oakridge)
Calgary Co-operative Association Limited
Calgary, AB
…employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores,…
Added 4 mins ago
ES
Operations Manager
Everest Solutions and Images Ltd.
Canada
- Full-time
The Operations Manager provides leadership and oversight for Area Operations, including Sales Support, Production, staffing, and budget management. This role plays a key part in ensuring…
Added 4 mins ago
Liquor Store Clerk Cashier (Crowfoot)
Calgary Co-Op Wine Spirits Beer
Calgary, AB
…employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores,…
Added 4 mins ago
Retail Sales Associate
EssilorLuxottica Group
Nanaimo, BC
As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.
Added 4 mins ago
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Assistant Store Manager
QE Home
North Vancouver, BC
- Full-time
…most beloved home décor destinations. As an Assistant Store Manager, you’ll support the Store Manager in driving store performance, inspiring your team, and delivering exceptional guest…
Added 19 mins ago
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Branch Manager - Peterbilt
Brandt Group of Companies
North Bay, ON
- Full-time
Brandt Tractor Ltd. has an exciting opportunity for a Branch Manager in our North Bay Brandt Peterbilt location.
Added 19 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
North Bay, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 19 mins ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
North Bay, ON
- Full-time
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.
Added 19 mins ago
BG
Représentant·e des ventes - Équipement de construction compact | Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Mont-Joli, QC
- Full-time
Brandt is currently seeking a Territory Manager - Compact Construction Equipment for our Mont-Joli location.
Added 19 mins ago
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Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Oro, ON
- Full-time
The Compact Construction Equipment Territory Manager is responsible for selling new and used compact construction equipment within an assigned Area of Responsibility (AOR). This role…

Algonquin Resort

Royal Service Manager

St. Andrews, NB, E5B 1T7, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Posting language: English
Posted: Oct 27, 2026

Original job description

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE MANAGER

REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as well as taking all internal and external calls, ensuring guests are provided everything they need in a one stop shop.

ACTIVITIES:

The duties and responsibilities for the Reservations & Concierge Manager include, but are not limited to the following:

Responsible for the smooth operation of all calls coming into the hotel, while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

Drive Enhanced Service culture, ensuring that team is able to answer guest enquiries, meet guest need, and complete service recovery without having to forward the call.

Ensure internal communication (GXP) is used for all requests and proper tracking
Analyze reports and proactively flag negative trends to ensure service excellence
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up.
Full understanding of the Marriott Bonvoy program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Manager to maximize top line revenue.
Liaise with Revenue Manager frequently to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Manage and coordinate all group and individual reservations.
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks as required such as amenity orders, welcome cards and reports
Managing In-Room Dining support
Maximizing restaurant dining times and t-times for the golf course
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel’s emergency procedures; ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
Develop, implement and maintain SOP’s related to Reservations & Concierge
Ensure both an internal and external luxury guest experience is offered in all guest interactions.
Conduct and participate in monthly departmental meetings.
Conduct performance reviews and provide regular feedback to employees
Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
Provide operational support in the capacity of Duty Manager when required
Consistently offer professional, engaging and friendly service
Availability evenings weekends and holidays as needed
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Self-motivated with the ability to make decisions and complete projects in a timely manner
Highly organized, decisive, adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed
Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings
Ability to work cohesively with a team
Proven track record of developing and motivating career minded professionals.
Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
Excellent written and verbal communication skills
Advanced knowledge of Property Manager, CRS and MS Office required
Understanding and previous management of third party and on-line booking channels an asset
University/College degree in Hotel Management or related discipline preferred
Knowledge of a second language an asset

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations & Concierge Manager leads the hotel's communication hub, overseeing reservation processes and ensuring high-quality guest service. They are responsible for coordinating with various departments to maximize inventory, manage staff, and drive revenue through effective operational strategies.

Requirements

Candidates must have at least 2 years of experience in a Front Office supervisory role and possess strong leadership and analytical skills. Proficiency in Property Management systems and MS Office is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front Office Management
Leadership
Customer Service
Revenue Management
Concierge Services
Staff Scheduling
Performance Management
Critical Thinking
Communication
Property Management Systems
Strategic Planning
Inventory Management
Emergency Procedures
Training and Development
Hospitality Operations

Visa sponsorship

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Keywords

Hospitality
Reservations
Concierge
Front Office
Revenue Management
Marriott Bonvoy
GXP
Inventory Management
SOP Development
Duty Manager
Guest Experience
Team Leadership
Performance Reviews
Strategic Planning
Property Management System
CRS
MS Office
Budgeting
Forecasting
Luxury Hospitality

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