Find work in Canada.

512,732 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
TT
restaurant manager
TAAL Tech
Brantford, ON
- Full-time
Analyze budget to boost and maintain the restaurant’s profits
Added 1 hour ago
MV
restaurant manager
MANOHAR VEGETARIAN BAKERY
Winnipeg, MB
- Full-time
Added 1 hour ago
PH
Restaurant manager
Pizza Hut
Bathurst, NB
- From $35 CAD / hour
- Full-time
- On-site
Analyze budget to boost and maintain the restaurant’s profits
Added 2 hours ago
SA
Assistant Restaurant Manager at IHOP
SSP America
Mississauga, ON
- Full-time
As an Assistant Restaurant Manager, you will work closely with the General Manager to ensure that IHOP runs smoothly and meets our high standards for service and food quality. You’ll lead a…
Added 2 hours ago
SA
Restaurant General Manager
SSP America
Mississauga, ON
- Full-time
Quick-Service Restaurant General Manager w/ kitchen experience preferred
Added 3 hours ago
CR
Dining Room Supervisor (30 Hours Biweekly)
COGIR Real Estate
Vaughan, ON
- Part-time
Reporting to the Culinary Manager, the Dining Room Supervisor directs and supervises the activities of the dining room to provide a high level of service for our residents.
Added 3 hours ago
V
Service Desk Capability and Incident Manager
Vanderlande
Vancouver, BC
- Full-time
The Service Desk Capability and Incident Manager is responsible for the continuous development and optimization of the Global Support Center (GSC) within the Airports domain. The role…
Added 3 hours ago
V
IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include…
Added 3 hours ago
V
IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include…
Added 4 hours ago
EK
Project Manager, Facilities
Earls Kitchen + Bar
Vancouver, BC
- $80,000 CAD / year
- Full-time
At Earls Kitchen + Bar, we’re looking for a Project Manager to join our Facilities team and take ownership of high-impact maintenance, repair, and improvement projects across our…
Added 8 hours ago
BP
Front of House Manager
Boston Pizza
Moncton, NB
- Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 8 hours ago
BP
General Manager
Boston Pizza
Moncton, NB
- Full-time
General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving…
Added 9 hours ago
SF
Facilities and Maintenance Manager
Soul Foods Group
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking an experienced Facilities & Maintenance Manager to lead our maintenance team and oversee repairs, preventative maintenance and equipment management across our restaurant…
Added 9 hours ago
WH
Assistant Manager - Food and Beverage
Westin Hotels & Resorts
Edmonton, AB
- Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 9 hours ago
CC
Manager, Premium Services (Rogers Place)
Compass Canada
Edmonton, AB
- Full-time
Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet…
Added 9 hours ago
JR
Head Sous Chef / Assistant General Manager
JOEY Restaurant Group
Toronto, ON
- Full-time
As a Service or Culinary Leader, you will directly contribute to the overall success of a high volume restaurant and its people. In this role, you will be responsible for attracting,…
Added 10 hours ago
O&
Cook - Maison Selby
Oliver & Bonacini
Toronto, ON
- Full-time
Perform delegated tasks from Sous Chef, Chef and/or General Manager
Added 11 hours ago
U
Manager I, Account Management, Eats SMB
Uber
Toronto, ON
- Full-time
Lead and coach a team of Account Managers to build trusted relationships with restaurant partners and co-create growth plans that deliver real value.
Added 11 hours ago
JH
Event and Conference Services Manager - Hotel (relocation to Victoria, BC)
JRoss Hospitality Recruiters
BC · British Columbia, Canada
- Full-time
…ask. We are seeking an experienced Event & Conference Services Manager to lead the events function within a respected full-service waterfront hotel in Victoria. This role oversees a…
Added 11 hours ago
K
Senior Manager, Food Innovation Technology
KFC
Vaughan, ON
- Full-time
The Senior Food Innovation Technology Manager is the heart of our business and can balance the art and science of innovation, development, and food safety. They have passion for food and…
Added 11 hours ago
JH
Kitchen Manager - Hotel
JRoss Hospitality Recruiters
Winnipeg, MB
- $70,000 to $75,000 CAD / year
- Full-time
Working closely with hotel leadership, the Kitchen Manager will oversee a varied culinary operation that includes restaurant service, breakfast, banquets, conferences, and special events.…
Added 11 hours ago
BP
General Manager
Boston Pizza
New Westminster, BC
- $38.4 CAD / hour
- Full-time
General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving…
Added 11 hours ago
BP
Assistant General Manager
Boston Pizza
St. Albert, AB
- Full-time
Assistant General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations of the Restaurant. This includes the training, development, staffing,…
Added 11 hours ago
BP
Front of House Supervisor
Boston Pizza
New Westminster, BC
- Full-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 11 hours ago
SC
Swiss Chalet, Saint John - Manager, Guest Experience
Swiss Chalet
Saint John, NB
- Full-time
Swiss Chalet is hiring a Manager, Guest Experience at our Saint John location!

Algonquin Resort

Royal Service Manager

St. Andrews, NB, E5B 1T7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Posting language: English
Posted: Oct 27, 2026

Original job description

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE MANAGER

REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as well as taking all internal and external calls, ensuring guests are provided everything they need in a one stop shop.

ACTIVITIES:

The duties and responsibilities for the Reservations & Concierge Manager include, but are not limited to the following:

Responsible for the smooth operation of all calls coming into the hotel, while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

Drive Enhanced Service culture, ensuring that team is able to answer guest enquiries, meet guest need, and complete service recovery without having to forward the call.

Ensure internal communication (GXP) is used for all requests and proper tracking
Analyze reports and proactively flag negative trends to ensure service excellence
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up.
Full understanding of the Marriott Bonvoy program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Manager to maximize top line revenue.
Liaise with Revenue Manager frequently to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Manage and coordinate all group and individual reservations.
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks as required such as amenity orders, welcome cards and reports
Managing In-Room Dining support
Maximizing restaurant dining times and t-times for the golf course
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel’s emergency procedures; ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
Develop, implement and maintain SOP’s related to Reservations & Concierge
Ensure both an internal and external luxury guest experience is offered in all guest interactions.
Conduct and participate in monthly departmental meetings.
Conduct performance reviews and provide regular feedback to employees
Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
Provide operational support in the capacity of Duty Manager when required
Consistently offer professional, engaging and friendly service
Availability evenings weekends and holidays as needed
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Self-motivated with the ability to make decisions and complete projects in a timely manner
Highly organized, decisive, adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed
Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings
Ability to work cohesively with a team
Proven track record of developing and motivating career minded professionals.
Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
Excellent written and verbal communication skills
Advanced knowledge of Property Manager, CRS and MS Office required
Understanding and previous management of third party and on-line booking channels an asset
University/College degree in Hotel Management or related discipline preferred
Knowledge of a second language an asset

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Reservations & Concierge Manager leads the hotel's communication hub, overseeing reservation processes and ensuring high-quality guest service. They are responsible for coordinating with various departments to maximize inventory, manage staff, and drive revenue through effective operational strategies.

Requirements

Candidates must have at least 2 years of experience in a Front Office supervisory role and possess strong leadership and analytical skills. Proficiency in Property Management systems and MS Office is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front Office Management
Leadership
Customer Service
Revenue Management
Concierge Services
Staff Scheduling
Performance Management
Critical Thinking
Communication
Property Management Systems
Strategic Planning
Inventory Management
Emergency Procedures
Training and Development
Hospitality Operations

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Reservations
Concierge
Front Office
Revenue Management
Marriott Bonvoy
GXP
Inventory Management
SOP Development
Duty Manager
Guest Experience
Team Leadership
Performance Reviews
Strategic Planning
Property Management System
CRS
MS Office
Budgeting
Forecasting
Luxury Hospitality

Report this job