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Added 1 min ago
SC
Director Business Development, National Sales
Sysco Canada Inc.
Quebec, QC
- Full-time
The Director of Business Development plays a pivotal role in managing relationships with Sysco's regional chain customers at the head office level, with support for site-level operations.…
Added 1 min ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 1 min ago
HG
Head of Property
HDI Global SE
Toronto, ON
- Full-time
…negotiation and communication skills. Reporting to the Managing Director, the successful candidate will combine technical underwriting expertise, people leadership, and strategic business…
Added 1 min ago
FH
Medical Director - Urgent and Primary Care Centre - Fraser North
Fraser Health Authority
Surrey, BC
- Part-time
We are seeking an innovative physician to join our team as a Medical Director (MD) for the Urgent and Primary Care Centre (UPCC), Fraser North. The MD will build and support a culture of…
Added 1 min ago
Director, DevOps & Platform Engineering
Questrade Financial Group
AB · Vancouver, BC · MB · ON
We’re looking for our next Director, DevOps & Platform Engineering. Could It Be You?
Added 16 mins ago
GT
Senior Electrical Engineer
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
Reporting to the Director of ISE, the Senior Electrical Engineer will support the design, development, and integration of advanced electrical systems for subsea vehicles, including AUVs,…
Added 16 mins ago
MU
Project Manager, Graduate Education Initiatives
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Reporting to the Director Strategy & Operations, the Project Manager, Graduate Education Initiatives provides advising, planning, policy and project management support on a range of…
Added 16 mins ago
SC
Senior Manager, Merchandising and ERP Systems
Staples Canada
Richmond Hill, ON
- Full-time
…working relationships with Merchandising, Finance, and Retail Operations stakeholders to ensure systems support current and future business requirements. Manage the team’s Technical Product…
Added 31 mins ago
AI
Analyste comptable - Accounting analyst
Andersen in Canada
Montreal, QC
- Full-time
…Accounting Analyst to join its Finance team. Reporting to the Director of Finance, the successful candidate will manage day-to-day accounting operations, support financial reporting, and…
Added 31 mins ago
GM
Parajuriste corporatif en entreprise | Télétravail 4 jours - Corporate Paralegal | 4-Day Remote Work | 26-0335P
Groupe Montpetit
Montreal, QC
- Full-time
Rédiger, réviser et coordonner la préparation de documents corporatifs et de clôture liés à des transactions, réorganisations, financements et autres opérations corporatives ;
Added 31 mins ago
GM
Engineering Manager - Major Mining Projects
G Mining Services / G Services Miniers
Brossard, QC
- Full-time
Reporting directly to the Senior Engineer Director, the incumbent will serve as Engineering Manager for major mining projects, with the primary responsibility of managing studies and…
Added 31 mins ago
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Accounts Payable Lead
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 31 mins ago
FC
Market Data Vendor Manager
Fidelity Canada
Toronto, ON
- Full-time
2.Market Data Administration & Operations: Oversee day-to-day market data administration activities, including onboarding/offboarding, entitlement management, invoice validation, inventory…
Added 46 mins ago
GT
Manager, Operational Modernization
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Operations Modernization & Capacity Enablement, you will help shape the future of Airport Operations at Toronto Pearson. You will lead a portfolio of…
Added 1 hour ago
MD
Senior Manager of Policy and Regulation-State Prog Admin Supv Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…position manages emerging issues on behalf of the Executive Director, and serves as the principal liaison with constituencies, the legislature and other government agencies on behalf of the…
Added 1 hour ago
QM
Responsable de compte - commerce électronique / Account Lead E-Commerce
Quantum Management Services Ltd.
Montreal, QC
- $60,000 CAD / year
- Full-time
Reporting to the Director of E-Commerce, IT & Operations, you will play a critical role in driving digital growth, optimizing account performance, and identifying new revenue opportunities.
Added 1 hour ago
CO
Manager, Hospital to Home and Clinical Programs
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Report program performance, emerging risks, and corrective actions to the Director and relevant partners.
Added 1 hour ago
HM
Director of National Accounts (Warehouse)
Highlight Motor Group
Toronto, ON
- Full-time
Partner with the Director of Warehouse Operations to confirm capacity, space availability, and service capabilities before finalizing customer commitments.
Added 1 hour ago
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Change Management Specialist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $50 to $60 CAD / hour
- Contract
…cross-functional culture involving HR, Talent, Technology, Communications, Operations, and business…
Added 1 hour ago
A
Director, Human Resources and Legal Affairs
Aeromag
Montreal, QC
- Full-time
Aeromag is seeking an experienced Director, Human Resources & Legal Affairs to lead these two essential corporate functions across its operations in Canada, the United States, and the…
Added 1 hour ago
Manager, Hospital to Home and Clinical Programs
Circle of Care, Sinai Health
Toronto, ON
Report program performance, emerging risks, and corrective actions to the Director and relevant partners.
Added 1 hour ago
Sales Manager, Canadian Armed Forces (CAF)
Octasic
Montreal, QC
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 1 hour ago
C
Director of Operations, Shoring
Confidential
Vaughan, ON
- Full-time
To support our continued expansion, we are seeking an experienced Director of Shoring to oversee and drive the performance of our shoring division, including field operations across complex…
Added 1 hour ago
IG
Brand Marketing Specialist
Insight Global
Brampton, ON
- $22 to $24 CAD / hour
- Contract
marketing campaigns and programs. Reporting to a Sr. Manager or Director/Sr. Director, this role is an early step in the brand marketing career path, and supports cross-functional campaign…
Added 1 hour ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…

Algonquin Resort

Royal Service Manager

St. Andrews, NB, E5B 1T7, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Posting language: English
Posted: Oct 27, 2026

Original job description

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE MANAGER

REPORTS TO DIRECTOR OF ROOMS

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as well as taking all internal and external calls, ensuring guests are provided everything they need in a one stop shop.

ACTIVITIES:

The duties and responsibilities for the Reservations & Concierge Manager include, but are not limited to the following:

Responsible for the smooth operation of all calls coming into the hotel, while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B

Drive Enhanced Service culture, ensuring that team is able to answer guest enquiries, meet guest need, and complete service recovery without having to forward the call.

Ensure internal communication (GXP) is used for all requests and proper tracking
Analyze reports and proactively flag negative trends to ensure service excellence
Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up.
Full understanding of the Marriott Bonvoy program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
Work closely with Director, Sales & Marketing and the Revenue Manager to maximize top line revenue.
Liaise with Revenue Manager frequently to ensure rate integrity and hotel inventory is accurate and balanced
Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
Manage and coordinate all group and individual reservations.
Review arrival reports and VIPS's to ensure all special requirements are met
Oversee daily administrative tasks as required such as amenity orders, welcome cards and reports
Managing In-Room Dining support
Maximizing restaurant dining times and t-times for the golf course
Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
Monitor group cutoff dates
Have a complete knowledge of the hotel’s emergency procedures; ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
Develop, implement and maintain SOP’s related to Reservations & Concierge
Ensure both an internal and external luxury guest experience is offered in all guest interactions.
Conduct and participate in monthly departmental meetings.
Conduct performance reviews and provide regular feedback to employees
Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
Provide operational support in the capacity of Duty Manager when required
Consistently offer professional, engaging and friendly service
Availability evenings weekends and holidays as needed
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

Minimum 2 years experience in a Front Office Supervisory role, or equivalent with demonstrated strong leadership skills
Self-motivated with the ability to make decisions and complete projects in a timely manner
Highly organized, decisive, adaptable to change and able to handle multiple priorities with calm under pressure. Ability to effectively delegate as needed
Critical thinking skills with a penchant for analysis of statistical information. Ability to create strategies based on findings
Ability to work cohesively with a team
Proven track record of developing and motivating career minded professionals.
Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations
Excellent written and verbal communication skills
Advanced knowledge of Property Manager, CRS and MS Office required
Understanding and previous management of third party and on-line booking channels an asset
University/College degree in Hotel Management or related discipline preferred
Knowledge of a second language an asset

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations & Concierge Manager leads the hotel's communication hub, overseeing reservation processes and ensuring high-quality guest service. They are responsible for coordinating with various departments to maximize inventory, manage staff, and drive revenue through effective operational strategies.

Requirements

Candidates must have at least 2 years of experience in a Front Office supervisory role and possess strong leadership and analytical skills. Proficiency in Property Management systems and MS Office is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Skills

Front Office Management
Leadership
Customer Service
Revenue Management
Concierge Services
Staff Scheduling
Performance Management
Critical Thinking
Communication
Property Management Systems
Strategic Planning
Inventory Management
Emergency Procedures
Training and Development
Hospitality Operations

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Reservations
Concierge
Front Office
Revenue Management
Marriott Bonvoy
GXP
Inventory Management
SOP Development
Duty Manager
Guest Experience
Team Leadership
Performance Reviews
Strategic Planning
Property Management System
CRS
MS Office
Budgeting
Forecasting
Luxury Hospitality

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