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Added 15 mins ago
CR
Office Manager
COGIR Real Estate
Kitchener, ON
- Full-time
As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement…
Added 15 mins ago
PI
Quantity Surveyor
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Awareness of construction terms, planning, scheduling, quality control, hydro, and document control is required.
Added 15 mins ago
PI
Quality Control Administrator
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Phoenix Industrial Group of Companies is seeking a detail-oriented and highly organized Quality Control Administrator to join our Quality team. Reporting to the Quality Manager, the Quality…
Added 15 mins ago
M
Cleaning Supervisor/Route Manager – Maidora (Calgary)
Maidora
Calgary, AB
- Full-time
Maidora is hiring an Cleaning Supervisor/Route Manager to work alongside a team of residential cleaners while leading by example inside clients’ homes. This is a hands-on role for someone…
Added 15 mins ago
GF
Electronics Engineer, Diagnostics & Data Acquisition
General Fusion Inc.
Richmond, BC
- Full-time
…designs and supports the data acquisition, instrumentation, and control electronics used in the operation of LM26. Measurements taken during machine operation are made in the presence of…
Added 15 mins ago
GF
Electrical Engineer (Controls and Infrastructure)
General Fusion Inc.
Richmond, BC
- Full-time
…Electronics team on our path to commercial fusion. Reporting to the Manager, Controls & Electronics, you will design, build, test, and commission the electrical and control hardware behind…
Added 44 mins ago
GB
Construction Site Manager / Site Superintendent
Govan Brown & Associates
AB · Edmonton, AB
- Full-time
Govan Brown Edmonton has an exciting opportunity for a talented Site Manager/Superintendent to oversee and manage all on‐site construction activities, ensuring client projects are executed…
Added 1 hour ago
CC
Head of Security Operations
CMA CGM
Montreal, QC
- Full-time
…operational readiness for new features. They ensure every Operations Manager (OM) is fully empowered to operate their product, escalate hot topics, and maintain high service…
Added 2 hours ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 2 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…environment to ensure consistency of services and the highest quality of…
Added 3 hours ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Halifax, NS
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 hours ago
Master Scheduler
CMP Group Ltd.
Delta, BC
…service operations. This role works closely with the Plant Manager. The position requires standard full-time hours, with occasional flexibility required to meet heavy shipping…
Added 3 hours ago
F
School Supervisor
Fitzrovia
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
…responsible for the overall leadership, compliance, educational quality, and parent experience at Bloomsbury Academy Elm. This role combines pedagogical leadership, Ministry compliance…
Added 5 hours ago
NB
Senior AI Scientist
National Bank of Canada
Montreal, QC
- Full-time
Within the Model Risk Management sector, you are part of a specialized growth team and report to the Senior Manager – AI Model Risk Management. Our team stands out for its combination of…
Added 5 hours ago
P
Project Manager
Promation
Oakville, ON
- $100,000 to $125,000 CAD / year
- Full-time
We're looking for a driven, technically skilled, and results-oriented Project Manager to join our growing team in Oakville, Ontario. In this role, you will lead the planning, coordination,…
Added 5 hours ago
FB
Warehouse Worker
Farm Boy Inc.
Mississauga, ON
- From $19.5 CAD / hour
- Full-time
Receive, load and unload all products in accordance with established Farm Boy guidelines, alerting the Warehouse Manager to any quality issues.
Added 5 hours ago
W
Maintenance Manager (Manufacturing) - Sudbury, ON.
Wonderbrands
Sudbury, ON
- Other
The Maintenance Manager assumes the role of a technical leader and has overall responsibility of the maintenance team for ensuring timely and quality repair of equipment, execution of…
Added 5 hours ago
A
Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
Recommends and directs the measurement and improvement of tools, techniques, standards and performance criteria to control the quality of application development initiatives
Added 5 hours ago
FB
Warehouse Worker
Farm Boy Inc.
Mississauga, ON
- $19.5 CAD / hour
- Full-time
Receive, load and unload all products in accordance with established Farm Boy guidelines, alerting the Warehouse Manager to any quality issues.
Added 5 hours ago
SC
shift supervisor - Store# 83227, INTACT
Starbucks Coffee Company
Calgary, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Participates in monthly quality control practices.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Participates in monthly quality control practices.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Participates in monthly quality control practices.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Participates in monthly quality control practices.
Added 6 hours ago
WC
Directs Store Delivery Associate
Walmart Canada
Squamish, BC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.

Aliaxis

Customer Service Representative 12 Month Contract***Représentante, service à la clientèle

CA - Veterans - Office, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Preference will be given to those with a minimum 3 years inside sales experience and/or related industry knowledge.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Summary

Reporting to the regional Customer Service Supervisor, acts as first point of contact between Canplas and its’ customers. Adheres to ongoing corporate programs and deadlines. Works in collaboration with other departments to ensure Canplas properly responds to the needs of our customers. Respects and adheres to workplace health and safety rules and regulations - reporting any safety concerns to their supervisor immediately.

The incumbent is responsible for performing daily operational activities relating to customer service and data entry. Assures office tasks kept current, including but not limited to: accounts payable/receivable, price and delivery inquiries, credits/debits, returned goods, and sales staff requests.

CSR will work in conjunction with the regional DC staff to ensure maximum productivity in the movement of product and servicing of customers.

Assists supervisor and sales team by relaying market intelligence gleaned from customer interactions.

Assures a high level of customer service provided to assigned accounts: which may include Canplas Plumbing, Separation Technology Vacuum and Duraflo accounts across Canada; Duraflo & Vaculine USA; and International accounts.

The individual ensures effective, consistent, clear communication with all those they engage with providing smooth document flow and processing of orders, handling inquiries and follow-up, challenges and opportunities. Completes auxiliary business-related tasks assigned by supervisor, within the time frame designated at beginning of assignment.

Job Responsibilities

Accuracy is of the utmost importance in performing all tasks.
Communicates with internal and external contacts, both orally and in writing, in a consistent, clear, logical and effective style.
Speaks to all internal and external contacts in a respectful manner, showing tact and co-operation, displaying a sensitivity to customers’ needs.
Listens to others and is open to ideas, willing to learn and take on new tasks and adjust to changes.
Accountable for timely and accurate processing of all customer requirements.
Tasks include, but not limited to; order entry, return material authorizations, debits/credits, accounting, complaints, quotations, warranties/claims, email, telephone or website inquiries.
Completes customer account openings and closures, master data maintenance (part number cross-references, comments, etc) based on data received from customers within territory using internal documents. Ensures general filing and records are current.
Processes incoming orders (received by email and EDI) and customer inquiries, received by any means, quickly and accurately into corporate ERP.
Confirms every customer order (unless exception has been authorized) back to purchaser (or designate) via automated system.
Every purchase order and order confirmation to be electronically filed in designated folders.
Work within current directive, often provided by sales manager or senior staff, to routinely review and process backorders.
When customers request, obtains delivery updates through current internal methods. Replenished inventory is allocated and printed to Distribution for shipping, in a timely fashion and consolidating where possible for cost control.
Could be called upon to provide back-up assistance for other Canplas Customer Service locations during colleague absences. When acting as back up, uses internal resources to obtain unknown information to complete customer requests.
May have opportunity to make customer visits, attend industry events or participate in trade shows with prior sales manager and CSM approval.
May be asked to be involved in the processing of consignment warehouse orders/invoices as initiated from Consignment warehouses, sales agent or Canplas sales team.
Obtains authorization from supervisor when supplies required, but not depleted. Requests supplies through established purchasing channels at regional office.. Understands the goal is to consume less without sacrificing quality output.
The incumbent understands, respects and adheres to the workplace health and safety rules and regulations. Reporting to supervisor immediately all: near misses, work related accidents; structural failures or property damage; potential incidents regarding people, equipment, materials and/or environment; releases of hazardous chemicals/discharges.
May assist IT department with the installation and maintenance of assigned equipment.
Continually looks for ways to improve Canplas productivity and service. Strives to effectively handle unexpected problems by applying current knowledge/experience.

Knowledge and Key Requirements

Minimum high school graduate.
Strong customer service background.
Preference will be given to those with a minimum 3 years inside sales experience and/or related industry knowledge.
Any formal business seminars or education an asset.
Product knowledge is preferred. Excellent written & verbal communication skills.
Proficient computer skills vital – able to function with speed, daily within variety of Office 365 programs, including Outlook, Excel, Word. Data entry experiences a necessity, preferably in Infoflo or other ERP programs (including SAP/Hana).
Basic knowledge of shipping/receiving and DC operations will be an asset, but not a requirement.
Must possess problem solving and strong math skills.
Must have ability to prioritize, with high level of organization and task management.
Requires a pleasant telephone manner and strong order desk background.
Must be conscientious; able to work both independently and in a team; work under pressure in a fast-paced environment.

Canplas is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.  Accommodation requests are available to candidates taking part in all aspects of the selection process for Canplas jobs. To request an accommodation, please contact HR at hr@canplas.com.

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More about this job

Responsibilities

The incumbent acts as the primary point of contact for customers, managing daily operational activities including order entry, data maintenance, and account inquiries. They collaborate with internal departments and distribution staff to ensure accurate document flow, timely order processing, and effective resolution of customer challenges.

Requirements

Candidates must have a high school diploma and a strong background in customer service, with a preference for at least 3 years of inside sales or industry-related experience. Proficiency in Microsoft Office 365 and ERP software is essential, along with excellent communication, organizational, and problem-solving skills.

Skills

Customer service
Data entry
Order entry
Communication
Problem solving
Microsoft Office 365
Outlook
Excel
Word
ERP systems
SAP
Shipping and receiving
Inventory management
Inside sales
Time management
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Data Entry
ERP
SAP
Office 365
Outlook
Excel
Word
Order Processing
Accounts Payable
Accounts Receivable
Distribution
Inventory
EDI
Logistics
Manufacturing
Plumbing
Vacuum Technology
Customer Support
Administrative
Documentation
Communication
Problem Solving
Time Management
Trade Shows
Consignment
Health and Safety
Quality Control
Backorders

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