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Added 43 mins ago
Registered Nurse NICU
Humber River Health
ON · Greater Toronto Area, ON
Other
…order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time. These innovations enhance communication, improve efficiency, and create a…
Added 43 mins ago
Clerical Support Associate Mother Baby Unit
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
…order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real…
Added 43 mins ago
Registered Nurse Mother Baby Unit
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
…order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time. These innovations enhance communication, improve efficiency, and create a…
Added 57 mins ago
OPP/GOV Representative
Triton Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
Use required daily systems, including the Triton portal, CRM, ticketing, internal workflow, case management, or other approved tools, to document work, update statuses, track ownership, and…
Added 57 mins ago
Service Manager | Downtown Ford
DAG | Downtown AutoGroup
Toronto, ON
Full-time
Service Manager - Elevate Your Career at Downtown Ford!
Added 57 mins ago
Senior Project Manager- HR Digital Transformation
Affinity
New Westminster, BC
Contract
Our client is looking for a Senior Project Manager to support a large-scale HR Digital Transformation Program.
Added 57 mins ago
Human Resources Manager
Sprung Studios - UX-UI Design
Vancouver, BC
Full-time
Sprung Studios is looking for an HR Manager to join our team in Vancouver.
Added 57 mins ago
Human Resource Business Partner
Tahltan Nation Development Corporation (TNDC)
Calgary, AB
Full-time
Reporting to the HR Manager, the HR Business Partner plays a key role in supporting leaders and employees across Tahltan Nation Development Corporation (TNDC) by aligning people strategies…
Added 58 mins ago
Regional Account Manager
Kurt J Lesker Company
Vancouver, BC
Full-time
…the future. We're seeking a high-performing Regional Account Manager (RAM) to lead growth within an assigned territory by developing strategic customer relationships, winning new business,…
Added 1 hour ago
Bilingual Client Relationship Manager II (ENG/FR)
BGIS
Montreal, QC
Full-time
Reporting to the Sr. Manager, Workplace Solutions, the Client Relationship Manager II will be the prime contact to customer Business Units, on behalf of the client Corporate Real Estate…
Added 1 hour ago
Director, Operational Planning
York Region (The Regional Municipality of York)
Newmarket, ON
$168,725 to $198,450 CAD / year
Full-time
Reporting to the General Manager, Paramedic & Seniors Services, is responsible for the oversight of program planning and operational policy development for the branch including the…
Added 1 hour ago
HR Specialist
Impact Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Prior responsibility managing day-to-day HR activities and employee/manager inquiries.
Added 1 hour ago
Human Resources Systems Specialist - Continuous Improvement & Process Optimization
City of North Vancouver
North Vancouver, BC
$99,324 to $116,844 CAD / year
Temporary
We are looking for a Human Resources Systems Specialist to join our People & Culture team for a temporary full-time contract, anticipated to be for 18 months. Reporting to the Manager,…
Added 1 hour ago
Disability Case Manager (Casual) - BC IHS Wellness
Trillium Health Partners
Oakville, ON
Part-time
Reporting to the manager of IHS Wellness, the Disability Case Manager (DCM) is responsible for the proactive and expert management of short-term disability (STD), Workplace Safety and…
Added 1 hour ago
Strategic Account Manager
Tipalti
Vancouver, BC
$105,000 to $130,000 CAD / year
We are looking for a Strategic Account Manager to further develop our relationships with existing customers. The Strategic Sales Account Manager will focus on prospecting into both our…
Added 1 hour ago
Strategic Account Manager
Tipalti
Toronto, ON
$105,000 to $130,000 CAD / year
We are looking for a Strategic Account Manager to further develop our relationships with existing customers. The Strategic Sales Account Manager will focus on prospecting into both our…
Added 1 hour ago
Program Coordinator Foundry
Providence Healthcare
Vancouver, BC
Full-time
Ability to effectively use a variety of computerized software, databases and systems (such as Microsoft Office 2000 (Word, Excel, PowerPoint, Access), Reference Manager and Internet…
Added 1 hour ago
Staff Product Manager
Miovision
Remote, Canada
$180,000 to $190,000 CAD / year
Full-time · Remote
At Miovision, we are engineering the future of smart transportation, and we need a highly strategic Staff Product Manager to clear the intersection for our market-leading Signal Priority…
Added 1 hour ago
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the supervision of the Program Manager and in close collaboration with the Program leaders and the other program assistant(s), the incumbent provides personalized administrative and…
Added 1 hour ago
Project Manager - Electrical Utilities Technical Services
Black & McDonald Limited
ON · Balmertown, ON
Full-time
…construction, and maintenance of HV and MV substations, transmission systems, and distribution lines up to 500kV. Committed to innovation, safety, and reliability, we are seeking an…
Added 1 hour ago
Project Manager - Electrical Utilities Technical Services
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, Canada
Full-time
…construction, and maintenance of HV and MV substations, transmission systems, and distribution lines up to 500kV. Committed to innovation, safety, and reliability, we are seeking an…
Added 1 hour ago
Project Manager - Electrical Utilities Technical Services
Black & McDonald Limited
Barrie, ON
Full-time
…construction, and maintenance of HV and MV substations, transmission systems, and distribution lines up to 500kV. Committed to innovation, safety, and reliability, we are seeking an…
Added 1 hour ago
Project Manager - Electrical Utilities Technical Services
Black & McDonald Limited
Hamilton, ON
Full-time
…construction, and maintenance of HV and MV substations, transmission systems, and distribution lines up to 500kV. Committed to innovation, safety, and reliability, we are seeking an…
Added 1 hour ago
Project Manager - Electrical Utilities Technical Services
Black & McDonald Limited
Clarington, ON
Full-time
…construction, and maintenance of HV and MV substations, transmission systems, and distribution lines up to 500kV. Committed to innovation, safety, and reliability, we are seeking an…
Added 1 hour ago
AV/IT Technician
Centennial College Student Association
Toronto, ON
Part-time
Set up and operate projectors, TVs/displays, LED screens, microphones, speakers, mixers, laptops, presentation systems, and related AV equipment.

Aliaxis

Customer Service Representative

Canada

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries regarding orders, pricing, and technical support while maintaining accurate records in the ERP system. They will also collaborate with internal departments to resolve service issues and ensure timely delivery of products.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong organizational and communication skills. Proficiency in Microsoft Office 365 is required, while experience with SAP and industry-specific knowledge are considered assets.

Skills

Customer Service
Order Management
Technical Support
ERP Solutions
Microsoft Office 365
Problem Solving
Communication Skills
Time Management
Relationship Building
Data Entry
Pricing Analysis
Conflict Resolution
SAP
EDI

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
ERP
EDI
Technical Support
Pricing
Backorders
Microsoft Office 365
Relationship Management
SAP
Logistics
Manufacturing
Distribution
Communication
Problem Solving

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