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Added 7 mins ago
Relationship Manager, Agriculture Business Financing
FCC / FAC
Saint-Hyacinthe, QC · St-Hyacinthe, Quebec
Full-time
As a Senior Relationship Manager, Agriculture Commercial Financing, you’ll lead a complex portfolio of agriculture customers, building trusted, long-term partnerships and delivering…
Added 7 mins ago
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
Full-time
…function evolves - including processes, workflows, technology, service delivery, team capability and client…
Added 7 mins ago
Support and Services Manager
Cansel
Edmonton, AB · Calgary, AB · Burnaby, BC · Montreal, QC
Full-time
Establish and enforce service standards, methodologies, and best practices to ensure consistent quality.
Added 7 mins ago
Gérant de magasin - Mail Champlain
Wow! Mobile Boutique
Brossard, QC
Full-time
Added 7 mins ago
Talent Acquisition and HR Coordinator - Bilingual
Match Retail
Mississauga, ON
Full-time
Match Retail is a leading sales, training, and branded retail agency trusted by North America's most recognizable brands. We help companies thrive in retail through powerful customer…
Added 7 mins ago
Catering Manager
Royal Vancouver Yacht Club
Vancouver, BC
Full-time
The Catering Manager turns inquiries into confirmed business and manages an assigned portfolio of events from first conversation through to event day. The Club has two Catering Manager…
Added 7 mins ago
Gestionnaire de comptes techniques, Cloud Technical Account Manager - Montreal, ES-Public Sector-Canada
Amazon
Montreal, QC · ON
…Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’…
Added 7 mins ago
Team Lead (Full time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Calgary, AB
Full-time
Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
Added 21 mins ago
Senior Account Manager Commercial Banking
National Bank of Canada
Terrebonne, QC
Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 21 mins ago
Manager, Sales Support
Aviso
Toronto, ON
$93,000 to $113,000 CAD / year
Full-time
We're looking to fill an opening for a Manager, Sales Support to join our AM Wealth Distribution team.
Added 21 mins ago
Supervisor, Transportation
Gordon Food Service - Canada
Grande Prairie, AB
Full-time
Supports the efforts of Gordon Food Service drivers in serving customers through the initial training of new drivers and on-going coaching of all drivers. Provides input to manager on…
Added 21 mins ago
Associé(e) aux ventes (Temps partiel)
The Home Depot Canada
Pointe-Claire, QC
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Associé(e) aux ventes - Peinture (temps partiel)
The Home Depot Canada
Longueuil, QC
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
CORPORATE TRAVELLER - TRAVEL MANAGER - CALGARY, AB
Flight Centre Travel Group Canada
AB · Alberta, Canada
Full-time
…provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG…
Added 21 mins ago
Senior Account Manager, Special Loans and Restructuring
EQ Bank
Toronto, ON
Contract
The Senior Account Manager, Special Loans and Restructuring, is responsible for managing commercial default files, certain commercial loans designated as “problem accounts”, which include…
Added 21 mins ago
Associé(e) aux ventes, département peinture (temps partiel)
The Home Depot Canada
Montreal, QC
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Tool Rental Sales Part Time - BRAMPTON E
The Home Depot Canada
Brampton, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
CAISSIER(ÈRE) - disponible en tout temps (Temps partiel)
The Home Depot Canada
Montreal, QC
Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 21 mins ago
Merchandising Execution Associate Part-Time (4 Month Contract) - 7064 Westend
The Home Depot Canada
AB · Edmonton, AB
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 21 mins ago
Regional Sales Manager
Muskoka Roastery Coffee Co.
Huntsville, ON
Full-time
…primary order interface for customers and the Direct Territory Sales Manager, who provides full service within our defined routes. The Regional Sales Manager will spend up to 50% of time in…
Added 21 mins ago
Assistant Practice Manager
IRIS The Visual Group
Campbell River, BC
$24 to $28 CAD / hour
Full-time
Ability to meet personal sales goals through excellent customer service
Added 21 mins ago
Assistant Practice manager - Optician
IRIS The Visual Group
Campbell River, BC
$28 to $29 CAD / hour
Full-time
Ability to meet personal sales goals torugh excellent customer service
Added 21 mins ago
Directeur de district / District Manager
Alsco Uniforms
Montreal, QC
Full-time
The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the…
Added 21 mins ago
Merchandising Execution Associate Part-Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 21 mins ago
Private Dining Sales & Operations Manager - Fine Dining
JRoss Hospitality Recruiters
Toronto, ON
Full-time
An established upscale dining destination in downtown Toronto is seeking an experienced Private Dining Sales & Operations Manager to lead private events while supporting the day-to-day…

Aliaxis

Customer Service Representative

Canada

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries regarding orders, pricing, and technical support while maintaining accurate records in the ERP system. They will also collaborate with internal departments to resolve service issues and ensure timely delivery of products.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong organizational and communication skills. Proficiency in Microsoft Office 365 is required, while experience with SAP and industry-specific knowledge are considered assets.

Skills

Customer Service
Order Management
Technical Support
ERP Solutions
Microsoft Office 365
Problem Solving
Communication Skills
Time Management
Relationship Building
Data Entry
Pricing Analysis
Conflict Resolution
SAP
EDI

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
ERP
EDI
Technical Support
Pricing
Backorders
Microsoft Office 365
Relationship Management
SAP
Logistics
Manufacturing
Distribution
Communication
Problem Solving

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