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Added 22 mins ago
Reproduction and Breeding Intern: Canada
Genus PLC
Woolwich, ON
$20 CAD / hour
Internship
Learn to measure and report progress and results of technical service initiatives.
Added 1 hour ago
Bilingual Claims Adjusters Multiple Levels - Farm/Commercial
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 2 hours ago
Industrial Electrical Outside Sales Representative-EN
Guillevin
AB · Edmonton, AB
Full-time
The Industrial Electrical Outside Sales Representative is responsible for developing and maintaining strong customer relationships while driving sales growth within the industrial…
Added 2 hours ago
Branch Manager
Water Treatment Equipment Co
Hanover, ON
Full-time
…support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the…
Added 2 hours ago
Operator
Government of Manitoba
Stony Mountain, MB
Full-time
Bridges and Highway Structures, Engineering and Technical Services
Added 3 hours ago
Maintenance Rep FT
Edgewood Health Network Inc
Carters Point, NB
$21 to $23 CAD / hour
Full-time
The Maintenance Representative ensures the facility remains safe, clean, and operational by handling daily maintenance tasks and repairs. Keep all equipment in good repair with a minimum of…
Added 3 hours ago
Seasonal Retail Associate
Best Buy Canada
Calgary, AB
Part-time
Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.
Added 3 hours ago
Technical Service Representative (Part Time)
Best Buy Canada
Kamloops, BC
Part-time
You’ll love it here! We are hiring immediately for a technical service representative, which we call service agent. In this role, you will take care of our customers’ service and repair…
Added 4 hours ago
Customer Service Representative
Water Treatment Equipment Co
Pembroke, ON
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 4 hours ago
Business Development Manager
Epiroc
Vancouver, BC
Full-time
We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your…
Added 4 hours ago
Indigenous Relations Lead
Parsons Corporation
Kamloops, BC · Burnaby, BC
Full-time
· Lead and coordinate respectful, meaningful, and culturally appropriate engagement with Indigenous Nations, communities, leadership, rights holders, and representative organizations.
Added 5 hours ago
2600002584 - DRCC Radiation Therapist
Lakeridge Health
Oshawa, ON
Internship
Excellent technical, communication and interpersonal skills;
Added 5 hours ago
Ski Patrol Leader - Adanac Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Added 5 hours ago
AZ Driver
Culligan of Canada
Cambridge, ON
$25 CAD / hour
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 5 hours ago
Delivery Driver
Culligan of Canada
BC · Surrey, BC
$25 CAD / hour
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 5 hours ago
Industrial Electrical Outside Sales Representative
Guillevin
AB · Edmonton South
Full-time
The Industrial Electrical Outside Sales Representative is responsible for developing and maintaining strong customer relationships while driving sales growth within the industrial…
Added 6 hours ago
Medical Laboratory Technologist
Sanya’k̓ula
Whistler, BC
Full-time
The Medical Laboratory Technologist I performs technical work involved in the duties associated with laboratory test procedures. As well, the Medical Laboratory Technologist I evaluates and…
Added 6 hours ago
Branch Manager
Culligan of Canada
Hanover, ON
$75,000 to $85,000 CAD / year
Full-time
…support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the…
Added 6 hours ago
Customer Service Representative
Culligan of Canada
Pembroke, ON
$20 CAD / hour
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 6 hours ago
Survey Technologist
McElhanney
Vancouver, BC
Full-time
McElhanney is seeking a Survey Technologist to join our Construction and Technical Surveys team in Metro Vancouver. Working primarily in the field with Land Surveyors, Civil Engineers, and…
Added 6 hours ago
Property Claims Supervisor - Commercial/Farm & Commercial National Programs
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 8 hours ago
Senior Key Account Specialist - Ontario
Bausch Health Companies Inc.
ON · Ontario, Canada
Full-time
…patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it - where your skills and values drive our…
Added 8 hours ago
Project Coordinator
Robertson Electric Wholesale
Vaughan, ON
Full-time
…seeking talented individuals to join our dynamic Company and be part of our continued…
Added 8 hours ago
Customer Service Represenative
Government of New Brunswick
Shediac, NB
Full-time
Service New Brunswick is seeking an individual to join the Shediac team as a Customer Service Representative.
Added 8 hours ago
Seasonal Retail Associate
Best Buy Canada
AB
Part-time
Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.

Aliaxis

Customer Service Representative

Canada

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries regarding orders, pricing, and technical support while maintaining accurate records in the ERP system. They will also collaborate with internal departments to resolve service issues and ensure timely delivery of products.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong organizational and communication skills. Proficiency in Microsoft Office 365 is required, while experience with SAP and industry-specific knowledge are considered assets.

Skills

Customer Service
Order Management
Technical Support
ERP Solutions
Microsoft Office 365
Problem Solving
Communication Skills
Time Management
Relationship Building
Data Entry
Pricing Analysis
Conflict Resolution
SAP
EDI

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
ERP
EDI
Technical Support
Pricing
Backorders
Microsoft Office 365
Relationship Management
SAP
Logistics
Manufacturing
Distribution
Communication
Problem Solving

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