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Added 21 mins ago
CC
Assistant Store Manager
Canna Cabana
Regina, SK · Coronation Park, Regina, SK
- Full-time
Professional, responsive, and positive work attitude is essential.
Added 21 mins ago
CC
Assistant Store Manager
Canna Cabana
Taber, AB
- Full-time
A professional, responsive, and positive work attitude is essential.
Added 21 mins ago
IG
Customer Service Representative
IPEX Group
Canada
- Full-time
Professional, with a demonstrated commitment to providing excellent customer service
Added 21 mins ago
A
Customer Service Representative
Aliaxis
Canada
- Full-time
Professional, with a demonstrated commitment to providing excellent customer service
Added 36 mins ago
Accounts Payable Technician - Freight
PFX Group
Milton, ON
Tuition assistance program – support for continued education and professional development
Added 36 mins ago
EA
Group Benefits Specialist
Effortless Admin Inc.
Edmonton, AB
- Full-time
…administration technology while earning an internationally recognized professional designation that will set the foundation for your…
Added 36 mins ago
LH
Care Coordinator
Lifemark Health Group
Calgary, AB
- Part-time
…referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients,…
Added 36 mins ago
RD
Superintendent of Utilities, Parks, and Facilities (Exempt; Permanent, Full-time)
Regional District of Fraser-Fort George
Prince George, BC
- Full-time
…of Mackenzie, and the Villages of McBride and Valemount. Our administrative office is in Prince George, in North Central, BC on the unceded ancestral lands of the Lheidli T'enneh First…
Added 36 mins ago
T
Project Advisor, Digital Printing -Markham, ON
TPH
Markham, ON
- Full-time
…less busy are an asset. Candidates must present a polished, professional image and be able to accomplish several tasks daily with tight deadlines. Candidates must possess proven…
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
…discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Fergus, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Hamilton, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
BL
Client Relations & Marketing Coordinator
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
…component of the role involves providing logistical, creative and administrative support for client events/programs in the Vancouver…
Added 1 hour ago
Receptionist (Casual) - The Waterford
Century Group
Delta, BC
Grade 12 education and recognized administrative training, or an equivalent combination of education and experience.
Added 1 hour ago
BR
Administrateur/Administratrice - Acquisitions
Black Ridge
Montreal, QC
- Full-time
Souci du détail et grande rigueur administrative.
Added 1 hour ago
Front Desk Representative (Casual)
Shiplake Properties
Toronto, ON
Excellent written and verbal communication skills for clear and professional interactions and documentation.
Added 2 hours ago
Receptionist/Concierge
Chartwell
Thornhill, ON
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 2 hours ago
SA
Warehouse Inventory Control Associate (MON-FRI)
S&S Activewear
Calgary, AB
- From $19.57 CAD / hour
- Full-time
If you're ready to dive into a dynamic work environment where every day brings new personal and professional growth opportunities, apply today!
Added 2 hours ago
HR
Assistant Manager, Restaurant
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
…Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that…
Added 2 hours ago
PP
Financial Accountant
Piramal Pharma Ltd
Aurora, ON
- Full-time
…Finance and cross-functional partners, the position applies professional accounting judgment, maintains strong documentation and controls, and contributes to process improvements while…

Customer Service Representative

Canada

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications. · Full-time

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Job details

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Nov 5, 2026

Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries, including order processing, pricing, and technical support. They will also resolve service issues and coordinate with internal departments to ensure accurate and timely order fulfillment.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong computer skills, particularly with Microsoft Office 365. Excellent communication, organizational, and problem-solving abilities are essential for this position.

Skills

Customer Service
Order Management
Technical Support
Microsoft Office 365
ERP Solutions
Problem Solving
Time Management
Communication Skills
Relationship Building
Data Entry
Pricing Analysis
Conflict Resolution
SAP
EDI

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
ERP
EDI
Technical Support
Microsoft Office 365
Sales Orders
Inventory Management
Pricing
Backorders
Distribution
Communication
Time Management
SAP
Relationship Management
Problem Solving
Manufacturing
Logistics

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