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Field Case Manager
Cencora
Dartmouth, NS · Halifax, NS · London, ON · Windsor, ON · ON
Full-time
Patient Support (Based on program design some Field Case Managers may have limited or no patient interactions)
Added 18 hours ago
Bilingual Housing Case Manager (Sunday - Thursday, 3pm-11pm)
YMCA of the National Capital Region
Ottawa, ON
Full-time
…Housing for youth and women, counseling, and referral. The Case Manager role serves women, men and…
Mental Health Case Manager - Flexible Supports
Your Support Services Network
Aurora, ON
Contract
This position will provide intensive case management and advocacy services to individual’s aged sixteen and over who are experiencing mental health, dual diagnosis and/or addictions and who…
Gestionnaire bilingue de cas en soins infirmiers sur le terrain (IA), Région du Grand Toronto / Bilingual Field Nurse Case Manager (RN), Greater Toronto Area
McKesson
Mississauga, ON
Full-time
We're seeking a Bilingual Field Nurse Case Manager (RN) to support patients, healthcare professionals, and clinic partners through a Patient Support Program (PSP) focused on specialty and…
Manager, Disability Employment Services, Job ID #137
JVS Toronto
Toronto, ON
Full-time
As a Manager, Disability Employment Services you will:
Account Manager - CASE
Ravago Manufacturing Americas
Montreal, QC
Full-time
Primary responsibility is to grow CASE segment chemical sales and within the assigned territory. Growth success is measured not only in total revenue and profit versus prior year and budget…
Wellbeing, Equity and Disability Management Associate Manager
WTW
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Five or more years of experience in disability management and wellbeing roles, preferably gained as an insurance carrier or vendor disability case manager, an employer’s internal disability…
Added 1 day ago
Disability Case Specialist
Altis
Toronto, ON
Full-time
…make a meaningful impact on employee wellbeing through complex disability management and return-to-work initiatives. Working alongside experienced occupational health professionals in a…
Program Manager, Case Management - Counselling and Treatment Teams
Canadian Mental Health Association, Ottawa Branch
Kitchener, ON · Vanier, ON
Full-time
Under the direction of the Director, the Program Manager provides leadership and direction in the overall management of their responsible programs. This includes overseeing the delivery of…
Field Case Manager
Cencora
Montreal, QC · St. Laurent, Quebec
Full-time
…collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also…
Field Case Manager
Cencora
Montreal, QC · CAN > QC > St. Laurent > Levy
Full-time
…collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also…
Canada Case Manager
Alight Solutions
Canada
Full-time
Lead Adhoc projects and cascade queries to the manager and responsible for Team Collaboration
Use Case Governance and Operations Manager
''
Toronto, ON
Full-time · Other
Position Title: Use Case Governance and Operations Manager
Manager Corporate Development (Case Lead)
Fidelity Canada
Toronto, Ontario
Full-time
The team has frequent interaction with members of Fidelity Canada’s Senior Executive Team. The Manager, Corporate Development (Case Lead) is an experienced strategist and will operate as…
Added 19 hours ago
Senior Bilingual Absence and Disability Specialist
Oak House Benefits
Canada
Full-time
…search for our next great addition: a Bilingual Absence and Disability Case Manager to join LEAF – OHB’s Logical, Engaging, Accessible, and Flexible absence and disability management…
Inclusion Support Facilitator
YMCA of Hamilton|Burlington|Brantford
Burlington, ON
Full-time
Reporting to the General Manager, Inclusion Services for Children with a dotted line to the Case Manager, Child Care Inclusion Services, the Inclusion Support Facilitator provides support…
Added 17 hours ago
Secondary Long Term Occasional (LTO) 100% Grade 11 NBE3U1 (2 Sections) and Grade 10 CHC2D1 (1 Section)
York Region District School Board
Markham, ON
Full-time
Applications emailed or given directly to the Hiring Managers will not be accepted nor acknowledged.
Added 17 hours ago
Elementary Long Term Occasional (LTO) 100% Grade 3/4 Homeroom
York Region District School Board
Aurora, ON
Full-time
Applications emailed or given directly to the Hiring Managers will not be accepted nor acknowledged.
Added 17 hours ago
Elementary Long Term Occasional (LTO) 90% Grade 4/5 Homeroom, Kindergarten prep, SERT
York Region District School Board
Aurora, ON
Full-time
Applications emailed or given directly to the Hiring Managers will not be accepted nor acknowledged.
Added 17 hours ago
Intervenor for Students with DeafBlindness (Term)
York Region District School Board
Newmarket, ON
Full-time
Added 17 hours ago
Sign Language Interpreter (Term)
York Region District School Board
Aurora, ON
Full-time
Added 17 hours ago
Secondary Long Term Occasional (LTO) 33.33% Grade 9 Math (Intermediate)
York Region District School Board
Aurora, ON
Full-time
Applications emailed or given directly to the Hiring Managers will not be accepted nor acknowledged.
Added 17 hours ago
Braillist (Term)
York Region District School Board
Woodbridge, ON
Full-time
Added 1 day ago
School Assistants (Lunch-Time Supervisors) - SCHOOL NAME
York Region District School Board
Woodbridge, ON
Full-time
Important Note for YRDSB Employees: If you have a current accommodation in place through Disability Management, please inform your Disability Management Case Manager ( ) to ensure that your…
Secondary Long Term Occasional (LTO) 100% Grade 10 Science (SNC2D, SNC2D, SNC2P)
York Region District School Board
Markham, ON
Full-time
Applications emailed or given directly to the Hiring Managers will not be accepted nor acknowledged.

Alight Solutions

Canada Case Manager

Canada

Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Canada Case Manager is responsible for operational performance and facilitating the transition of new work processes. They will also mentor team members and drive process improvements.

Requirements

Candidates should have a graduate degree in any discipline and at least 6 years of work experience. Knowledge of absence platforms and SOPs is preferred.

Experience

5 to 10 years

Education

postgraduate degree

Working hours

40 hours per week

Work arrangement

On-site

Skills

Communication Skills
Root Cause Analysis
Mentoring
Process Improvement
Operational Performance
Knowledge Transfer
SOP Writing
Dashboard Development
Client Collaboration
Change Management
Team Collaboration
Project Management
Absence Management
Data Analysis
Training
Process Documentation

Benefits

Health Coverage Options
Wellbeing Programs
Support Programs
Retirement
Vacation
Sick Leave
Maternity Leave
Paternity Leave
Adoption Leave
Continuing Education
Training
Voluntary Benefit Options

Visa sponsorship

Not detected in the job text

Keywords

Absence Management
FMLA
Leave Pro
Absence Connect
360
Operational Performance
Process Improvement
SOP
Dashboard
Client Collaboration
Knowledge Transfer
Mentoring
Project Management
Data Analysis
Training
Communication Skills

Original job description

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Role Description

The Process Lead is a domain expert who is responsible for operational performance, including meeting and exceeding contractual performance standards for the respective services. This position would facilitate- transition of new work / process, synergize with various upstream and downstream processes to identify opportunities for reducing non value ads and handoffs, work on short term assignments with significant degree of domain expertise and fair understanding of delivering ad-hoc projects.

Key Responsibilities: -

Assist in setting the team’s daily objectives, training fresh staff members, and motivating them to perform efficiently.
Root Cause Analysis of Client Performance Issues with ongoing control mechanism.
Mentoring as per any process updates received from the client’s side and to ensure that this knowledge has properly been passed on to all team members.
Build out our operational excellence capabilities to drive process improvements and process documentation (SME Expertise)
Lead Adhoc projects and cascade queries to the manager and responsible for Team Collaboration
Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes
Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements.
Transitions & Mentoring – Actively involved in knowledge transfer and process set-up
Work with US counterparts / client teams for -
- Transition of new work
- SOP updates
- SOP Writing / conversion
- Domain Level Improvements
- Tools / systems transition
- Any other Adhoc / shared project
To establish and analyze trends out of day-to-day transactions and involve peers / onshore counterparts.

Eligibility & Knowledge

Graduate in any educational stream / discipline.
Excellent verbal & written communication skills
Overall, 6 years of work experience.
Knowledge of Absence platform will be a value add (FMLA, Leave pro, Absence Connect & 360)
Sound domain expertise required
Enhanced knowledge on SOPs & procedures for aligned processes.
Ability to develop dashboard & measures to proactively manage multi- client level impacts and shares with the appropriate audience as per expected schedules

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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