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Added 28 mins ago
Sales Associate
Laura Canada
Niagara-on-the-Lake, ON
…awareness, is knowledgeable about our product and develops long-term relationships with…
Added 58 mins ago
Provincial Caregiver Training Facilitator
Government of Alberta
AB
Reporting to the Supervisor, Caregiver Training Program, this position will deliver provincially mandated caregiver training using adult learning and facilitation principles. The role…
Added 1 hour ago
P
Outbound Product Manager – 12 month contract
PointClickCare
Mississauga, ON
- Contract
Job Title: Outbound Product Manager – 12 month contract
Added 1 hour ago
CO
Associate Manager, Communications
Canadian Olympic Foundation
Toronto, ON
- Full-time
Reporting to the Manager, Philanthropic Operations, the Associate Manager, Communications is responsible for leading and executing communications projects and initiatives that advance the…
Added 1 hour ago
GP
Performance Marketing Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
The Growth Marketing team is looking for a Performance Marketing Manager to own demand capture, converting demand into efficient, profitable revenue across our digital storefronts. This…
Added 2 hours ago
GD
DYNAMITE - Sales Team Leader FT - Rue Sainte-Catherine
Groupe Dynamite, Inc Garage
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DYNAMITE - Team Leader FT - Rue Sainte-Catherine
Groupe Dynamite, Inc Garage
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Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
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Program Supervisor (Warehouse Academy)
Goodwill Industries of Alberta
Calgary, AB
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Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
…Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings,…
Added 3 hours ago
Conservation & Energy Management Program Specialist
FortisBC
Surrey, BC
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Added 4 hours ago
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Manager, Downstream Finance Decision Support & Planning
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…join our team. This role plays a key part in shaping the long-term financial strategy of our Downstream operating segment. You will work closely with cross-functional teams and senior…
Added 4 hours ago
Account Manager
Alta Equipment Group
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Total Compensation: $70,000 to $110,000 per year. This range is regarding base salary + commission and does not include benefits. Overall compensation will be determined based on factors…
Added 4 hours ago
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Manager, Downstream Finance Decision Support & Planning
Nutrien
Calgary, AB
- Full-time
…join our team. This role plays a key part in shaping the long-term financial strategy of our Downstream operating segment. You will work closely with cross-functional teams and senior…
Added 4 hours ago
AE
Account Manager
Alta Equipment Group
Toronto, ON
- Full-time
Total Compensation: $70,000 to $110,000 per year. This range is regarding base salary + commission and does not include benefits. Overall compensation will be determined based on factors…
Added 4 hours ago
S
Cycle Counter - 18 Month Contract
Sysco
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- Full-time
Assist Food Safety Program Manager in ensuring compliance to Sysco’s Food Safety Program that leads to compliance with third party certification and customer requirements.
Added 5 hours ago
A
Deal Desk Specialist
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- $70,000 to $75,000 CAD / year
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…pricing and packaging for non-standard scenarios such as multi-year, ramped, co-termed, multi-entity, and bundled deals, balancing customer needs with margin and…
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Education Instructor ECEC 3P51 Winter D3 S2
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Attend Bachelor of ECE program meetings (typically two virtual meetings per term)
Added 6 hours ago
AF
Branch Manager - Office 1705
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Added 7 hours ago
L
Branch Manager - Office 1705
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Added 7 hours ago
TO
Registered Practical Nurse
THE ONEILL CENTRE
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The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 7 hours ago
LC
Case Manager, Psychogeriatric_FT-Perm
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Toronto, ON
- $57,007 to $71,647 CAD / year
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Assisted Living- Dunn is a 24/7 program that provides specialized assisted living supports to vulnerable older adults and seniors with complex physical health challenges, mental health…
Added 7 hours ago
Care Team Assistant - Acute Medical Unit
Nova Scotia Health and IWK Health
Bridgewater, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 7 hours ago
Care Team Assistant - Acute Medical Unit
Nova Scotia Health and IWK Health
Bridgewater, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…

Alimentation Couche-Tard

Customer Service Agent - Claims

Laval, QC, Canada

On-site

Internship

Apply About employer

Applications open in a new tab.

Job details

Job type: Internship
Workplace: On-site
Apply by: Nov 25, 2026
Experience: Minimum of 1 year of relevant experience in customer service (telephone);
Posting language: English
Posted: Oct 26, 2026

Original job description

JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.   Are you ready to grow your career? Let's grow together!

Claims Customer service agent

Department: Accounting

Location: On site, Distribution Center, 5540, rue Ernest-Cormier, Laval (Québec) H7C 2T1

Type of employment: Permanent, Full Time (37,5 hours)

THE ROLE

Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims, claims following a damage to the company property/buildings or third-party property damages as well as car fleet claims.

What You’ll Do

Want to start your career with us? Here's an overview of the main responsibilities of this position:

Act as a contact person for operators in the event of a bodily injury claims, damage to the company property/building, third-party property damages as well as car fleet claims;
Coordinate claim files according to established protocols (e.g. billing and/or reimbursement);
Follow up with operations, clients and insurer and/or claims adjuster;
Handle telephone complaints related to customer service claims;
Synthesize the documents necessary for the production of various statistical reports;
Answer calls and emails;
Provide administrative support to the Insurance and Claims department;
Intervene and deal with the various parties involved.

What You’ll Need

We want you to join our team! Here's what we're looking for:

Education

DEC in secretary or administration.

Experience

Minimum of 1 year of relevant experience in customer service (telephone);
Experience in administrative support (asset);
Experience in the insurance industry and in the management of claims files and knowledge of Report Excel will be considered an asset;

Knowledge And Skills

Excellent command of the Office suite;
Rigor, organizational skills and ability to manage priorities;
Diplomacy, autonomy;
Strong aptitude for customer service and negotiation.

Language Skills

Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

Why You Should Work Here

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits Package

Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks

Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for operators and customers regarding bodily injury, property damage, and vehicle fleet claims. Coordinate claim files, follow up with operations, clients, insurers, and adjusters, handle claim-related customer complaints, prepare information for statistical reports, and provide administrative support to the Insurance and Claims department.

Requirements

A DEC in secretarial studies or administration and at least one year of relevant telephone customer service experience are required. Candidates need advanced spoken and written French and English, strong Microsoft Office skills, and organizational, prioritization, diplomatic, autonomous, customer service, and negotiation abilities; administrative support and insurance claims experience are assets.

Skills

Customer Service
Telephone Support
Claims Coordination
Insurance Claims Management
Administrative Support
Microsoft Office
Excel
Organization
Prioritization
Diplomacy
Autonomy
Negotiation
Written Communication
Verbal Communication
Bilingual Communication

Benefits

Group Insurance
Health Insurance
Dental Insurance
Long-Term Disability Insurance
Life Insurance
Health Spending Account
Pension Plan
Employee Stock Purchase Plan
Paid Vacation
Paid Sick Leave
Paid Personal Days
Employee Discounts
Training and Development
Recognition and Rewards
Mentorship Program
Scholarship Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Insurance Claims
Bodily Injury Claims
Property Damage Claims
Vehicle Fleet Claims
Claims Coordination
Claims Files
Billing
Reimbursement
Insurers
Claims Adjusters
Telephone Support
Customer Complaints
Statistical Reports
Administrative Support
Microsoft Office
Excel
Operations
Prioritization
Diplomacy
Negotiation
French
English
Accounting
Retail

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