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Added 5 mins ago
R
Sr. Property Administrator
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Toronto, ON
- Full-time
Maintain accounting / invoicing procedures, including processing supplier invoices, entering purchase orders into Yardi and preparing monthly tenant service invoices;
Added 5 mins ago
TG
Senior Network Engineer
TMX Group
Toronto, ON
- Full-time
…and 24/7 support of our global enterprise network, ensuring service level agreements (SLAs) and uptime targets are…
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IT Operations Analyst II
TD
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- Full-time
EMPLOYEE / TEAM: Work effectively as a team, supporting other members of the team in resolving critical service issues
Added 5 mins ago
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Burlington, ON · CAN > ON > Burlington > Harvester
- Full-time
Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
Added 5 mins ago
S
Senior Retail Sales Consultant - Part time - Edmonton Premium Outlet, AB
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- Part-time
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Added 5 mins ago
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Assistant Professor (Tenure Track), Department of Epidemiology, Biostatistics and Occupational Health, Environmental Epidemiology and Climate Change (L000921)
McGill University
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- Full-time
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and…
Added 5 mins ago
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Vancouver, BC
- Part-time
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Seasonal Sales Associate
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Third Key Holder Visual
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Manager
Desjardins
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- Full-time
…sector. You are responsible for administrating your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative…
Added 5 mins ago
CG
Investment Advisor Assistant
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- Full-time
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Added 5 mins ago
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CPX Laval - Équipier à temps partiel services alimentaires
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- Part-time
Added 5 mins ago
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Food Service Attendant, Food Services – Temporary Full-Time (1.0) (until May 2028)
CHEO
Ottawa, ON
- Full-time
Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant.
Added 5 mins ago
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MK Cross Iron - Seasonal Sales Assistant
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Customer service obsessed; ability to sell with a passion for styling and love for fashion
Added 19 mins ago
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- Part-time
Offre un service à la clientèle d'excellence à tous les comptes.
Added 19 mins ago
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Part-time Field Placement Officer, Child and Youth Care
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Ottawa, ON
- Part-time
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Added 19 mins ago
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Home Centre Associate (Part-Time) - Innisfail Home Centre - Central Alberta Co-op
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Added 19 mins ago
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Full-Time Gas Bar Attendant II
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Added 19 mins ago
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Holiday Customer Service Representative (Fixed Term)
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- Part-time
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Added 19 mins ago
H
Commercial Channel Partner Business Manager
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- Full-time
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Added 19 mins ago
HI
Auto Insurance Advisor
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Added 19 mins ago
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…Manager creates an environment where everyone delivers great service through The Sunglass Hut…
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Added 19 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
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- Part-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 19 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
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Alithya

Customer Experience (CX) Strategist

QC, Canada
QC, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Au moins 5 ans d’expérience en expérience client ou en design de service, ou au moins 7 ans d’expérience en recherche utilisateur ou en expérience utilisateur (UX);
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

This job posting is available in French only due to the location of publication.

Votre rôle, votre impact

As a global network of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.

Ready to leave your mark on engaging mandates and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us!

Our offer

Balance that works for you: Work-life balance helps us stay at our best. With flexible work options and our Unlimited Vacation Plan, you can rest and recharge when you need it most.
Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
Continuous growth and learning: Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your ambitions.
Ownership with opportunity: Through our Employee Share Purchase Plan with matched contributions, you become a shareholder, directly benefiting from our collective achievements.

Our commitments

Equal employment opportunity: Alithya is committed to providing an inclusive workplace through the implementation of an equal employment opportunity program. We encourage women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.
An inclusive path to success: Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page: https://www.alithya.com/en/accessibility.

Read the full bilingual original

This job posting is available in French only due to the location of publication.

Votre rôle, votre impact

En tant que stratège en expérience client (CX), vous accompagnerez nos clients dans la définition d'expériences alignant les besoins des utilisateurs, les objectifs d'affaires et les possibilités technologiques. Vous transformerez la recherche, les données et les connaissances terrain en visions, stratégies, parcours et recommandations concrètes pour concevoir des services, des produits et des systèmes centrés sur l'humain.

Responsibilities

Votre quotidien

Préparer et animer les phases de découverte et les présentations clients;
Comprendre et recadrer les besoins d’affaires, les enjeux organisationnels, les contraintes technologiques et les besoins des utilisateurs;
Analyser les écosystèmes de services, les processus, les canaux, les outils et les points de contact afin d’identifier les irritants et les occasions d’amélioration;
Définir des visions d’expérience, des principes directeurs et des approches adaptées au contexte de chaque client;
Planifier et mener des recherches centrées sur l’humain, puis analyser et synthétiser les données recueillies afin de formuler des recommandations stratégiques;
Planifier et animer des ateliers de cocréation, d’alignement, d’idéation et de priorisation;
Cartographier les parcours clients et employés, les écosystèmes, les processus et les interactions;
Créer des personas, des cartes d’expérience, des schémas d’expérience, des plans de service, des scénarios, des maquettes et des prototypes;
Utiliser l’intelligence artificielle de façon responsable pour soutenir la recherche, l’analyse, l’idéation, la synthèse et la documentation;
Présenter et défendre les constats, les orientations et les recommandations auprès des clients et des parties prenantes.

Qualifications

Les clés de votre réussite

Diplôme universitaire en design d’interaction, en design de service, en expérience utilisateur, en administration, en marketing, en psychologie ou dans un domaine connexe;
Au moins 5 ans d’expérience en expérience client ou en design de service, ou au moins 7 ans d’expérience en recherche utilisateur ou en expérience utilisateur (UX);
Expérience en recherche centrée sur l’humain, en analyse qualitative et en synthèse de données;
Expérience en animation d’ateliers de cocréation, d’alignement ou de design thinking;
Connaissance des principes d’intelligence artificielle responsable et d’interaction humain-IA;
Capacité à cadrer des problématiques complexes et à relier les besoins des utilisateurs aux objectifs d’affaires;
Autonomie, leadership, curiosité, rigueur et excellente capacité d’analyse et de synthèse.

Vos atouts supplémentaires

Maîtrise en design d’interaction, en design de service ou dans un domaine connexe;
Expérience en prospective stratégique, en pensée systémique, en stratégie omnicanale, en expérience employé ou en transformation organisationnelle;
Expérience avec des solutions d’intelligence artificielle, d’automatisation ou d’analyse de données, ainsi qu’en avant-vente, en appels d’offres, en mentorat, en formation ou en développement de pratiques CX/UX;
Maîtrise de Figma, Miro, Microsoft 365 et d’outils de recherche ou de documentation collaborative.

Compétences linguistiques

Français : Avancé

Our mission, your future

Our offer

Balance that works for you: Work-life balance helps us stay at our best. With flexible work options and our Unlimited Vacation Plan, you can rest and recharge when you need it most.

Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.

Continuous growth and learning: Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your ambitions.
Ownership with opportunity: Through our Employee Share Purchase Plan with matched contributions, you become a shareholder, directly benefiting from our collective achievements.

Our commitments

Equal employment opportunity: Alithya is committed to providing an inclusive workplace through the implementation of an equal employment opportunity program. We encourage women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.

An inclusive path to success: Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page: https://www.alithya.com/en/accessibility.

Apply About employer

More about this job

Responsibilities

You will define customer experience strategies by aligning user needs with business objectives and technological capabilities. Your role involves conducting human-centered research, facilitating workshops, and creating journey maps to drive service and product design.

Requirements

Candidates must hold a university degree in a relevant field and possess at least 5 years of experience in customer experience or service design. Strong analytical skills, leadership abilities, and proficiency in design tools like Figma and Miro are required.

Skills

Customer experience strategy
Service design
User research
Human-centered design
Design thinking
Workshop facilitation
Customer journey mapping
Persona creation
Prototyping
Data analysis
Strategic consulting
Stakeholder management
Artificial intelligence
Omnichannel strategy
Systems thinking
Business analysis

Benefits

Unlimited vacation plan
Virtual healthcare
Wellness portal
Online courses and certifications
Leadership programs
Tuition reimbursement
Employee share purchase plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategist
Service Design
User Research
Human-Centered Design
Design Thinking
Figma
Miro
Microsoft 365
Artificial Intelligence
Omnichannel Strategy
Systems Thinking
Digital Transformation
Strategic Consulting
Persona
Journey Mapping
Prototyping
Data Synthesis
Stakeholder Management
Business Analysis
Employee Experience
Organizational Transformation
Qualitative Analysis
Co-creation
Ideation
Prioritization
Service Ecosystems
Interaction Design
Psychology
Marketing

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