Service Center Manager

Join a Company That Sees the Big Picture - And Lead a Team That Delivers It

All-Brite is a leading, locally owned, and family-operated full-service glass company with over 30 years of experience serving retail, residential, commercial, and fleet clients. Built on a foundation of quality, safety, and trust, we deliver a wide range of professional glass services across the region.

We’re looking for a skilled, people-first Service Center Manager who is ready to lead from the front.

This is a working leadership role - you’ll oversee daily operations, team performance, and customer experience while being actively involved in the day-to-day flow of the business. You’re not on the sidelines - you’re part of the operation, supporting the team, coordinating activity, and ensuring everything runs smoothly in real time.

If you thrive in a fast-paced environment, enjoy building strong teams, and take pride in delivering exceptional service, this is an opportunity to grow with a company that values excellence.

Key Responsibilities – What You’ll Be Leading & Doing

Leadership & Operations

✅ Oversee daily operations, scheduling, workflow, and team coordination ✅ Ensure efficient service delivery and adherence to company standards ✅ Train, mentor, and support team members across roles ✅ Maintain organization, cleanliness, and operational flow ✅ Monitor KPIs, scheduling efficiency, and overall team performance

Daily Operational Involvement (Working Manager Role)

✅ Actively support day-to-day operations alongside the team ✅ Assist with customer service, scheduling, and coordination on a daily basis ✅ Help manage workflow in real time to keep jobs on track and on schedule ✅ Provide ongoing support to team members to ensure consistency and efficiency ✅ Identify and solve problems quickly as they arise throughout the day

Client Experience & Communication

✅ Deliver a professional, solutions-focused customer experience ✅ Support customer interactions, escalations, and service follow-ups ✅ Ensure clear communication of timelines, expectations, and outcomes ✅ Build strong relationships with retail and commercial clients

What We’re Looking For

Service & Operations Experience

✅ Background in automotive, service-based or trade-related industries (asset, not required) ✅ Strong understanding of workflow, scheduling, and customer service operations ✅ Experience working within fast-paced, team-driven environments

Leadership & Management Skills

✅ Proven ability to lead, coach, and support a team ✅ Strong organizational and time-management skills ✅ Comfortable managing multiple priorities and staying hands-on

Personal Qualities

✅ Professional, reliable, and team-oriented ✅ Strong communicator with a problem-solving mindset ✅ Leads from the front and stays engaged in daily operations ✅ Embodies the Ideal Team Player mindset - humble, hungry, and people smart

Business Development & Growth Mindset

✅ Identify and support new business opportunities ✅ Build relationships with local businesses and partners ✅ Follow up on leads and contribute to revenue growth ✅ Represent the company in the community and through networking ✅ Support long-term growth of the service division

What You Get – Why Managers Choose All-Brite

✅ Competitive Salary: $55,000 – $75,000+ (based on experience) ✅ Monthly Performance Bonuses & Incentives ✅ Group Health & Dental Benefits ✅ Health & Fitness Bonus ✅ Birthday Off + Wellness/PTO Days ✅ Professional Work Environment & Supportive Team ✅ Career Advancement Opportunities ✅ A Culture of Appreciation – We Recognize, Re-Appreciate, and Reward

*This job posting was created with the assistance of AI