Key Responsibilities
- Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long‑term loyalty.
- Represent company with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service.
- Ensure customers receive requested products and services promptly and accurately.
- Conduct regular follow‑ups to confirm satisfaction and identify additional needs or opportunities.
- Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Escalate complex situations to the Business Development Manager when necessary.
- Perform additional duties as required.
Qualifications
- Post‑secondary education in Business, Sales, Marketing, or a related field is an asset.
- Minimum 3 years of sales and customer service experience in lumber, building materials, or construction.
- Strong knowledge of industry products, architectural/structural plans, and market trends.
- Ability to read and interpret blueprints.
- Proficiency with MS Office and Outlook.
- Proven sales and cold‑calling experience.
- Excellent communication, presentation, and interpersonal skills.
- Strong attention to detail, analytical thinking, and problem‑solving ability.
- Highly organized, able to multitask and meet deadlines in a fast‑paced environment.
- Strong negotiation skills and the ability to work collaboratively.
- Working knowledge of OH&S and WCB regulations.
We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.
