ACCOUNT MANAGER

Key Responsibilities

• Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long‑term loyalty.
• Represent company with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service.
• Ensure customers receive requested products and services promptly and accurately.
• Conduct regular follow‑ups to confirm satisfaction and identify additional needs or opportunities.
• Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Escalate complex situations to the Business Development Manager when necessary.
• Perform additional duties as required.

Qualifications

• Post‑secondary education in Business, Sales, Marketing, or a related field is an asset.
• Minimum 3 years of sales and customer service experience in lumber, building materials, or construction.
• Strong knowledge of industry products, architectural/structural plans, and market trends.
• Ability to read and interpret blueprints.
• Proficiency with MS Office and Outlook.
• Proven sales and cold‑calling experience.
• Excellent communication, presentation, and interpersonal skills.
• Strong attention to detail, analytical thinking, and problem‑solving ability.
• Highly organized, able to multitask and meet deadlines in a fast‑paced environment.
• Strong negotiation skills and the ability to work collaboratively.
• Working knowledge of OH&S and WCB regulations.

We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.