Customer Service Representative / Technical Service Representative (CSR/TSR)
📍 Bolton, Ontario | Full-Time | On-Site
💰 Salary: $45,000–$50,000 annually
About All-Risks Insurance Brokers Limited
All-Risks Insurance Brokers Limited is a full-service Ontario insurance brokerage with a history dating back to 1954. We work with a broad range of reputable insurance companies to provide our clients with personalized insurance solutions and exceptional service.
Our Bolton branch is a growing, team-oriented office where clients receive direct, personal service from real people - not a call centre. We are looking for a motivated and detail-oriented Customer Service Representative / Technical Service Representative (CSR/TSR) to join our team.
About the Role
This is a full-time, on-site position in Bolton, Ontario. You will work closely with our brokers and service team to support existing clients, process policy transactions, maintain accurate client records, and help ensure a high level of customer service.
Key responsibilities include:
- Responding to client inquiries by phone, email, and in person
- Assisting clients with billing, policy, coverage, and general insurance questions
- Processing policy changes, endorsements, cancellations, renewals, and other service requests
- Preparing and reviewing insurance documents and applications
- Following up with insurance companies and clients regarding outstanding information
- Maintaining accurate and complete client files within the brokerage management system
- Assisting brokers with administrative and servicing requirements
- Reviewing documentation for completeness and accuracy
- Escalating underwriting or coverage-related concerns when necessary
- Working collaboratively with brokers, CSRs, underwriters, and other team members
- Providing professional and timely service to our clients
What We’re Looking For
The ideal candidate will have:
- Strong customer service and interpersonal skills
- Excellent written and verbal communication
- Strong attention to detail and accuracy
- Good organizational and time-management skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong computer skills and comfort learning insurance company portals and brokerage software
- A professional, positive, and team-oriented attitude
- Ability to work independently while also collaborating with the team
- Previous experience in insurance, financial services, administration, or customer service is an asset
- Experience working in an insurance brokerage is considered a strong asset
- RIBO licence or insurance industry experience is an asset but not required
- High school diploma required; post-secondary education in business, insurance, finance, or a related field is an asset
Compensation
$45,000–$50,000 annually, depending on experience and qualifications.
How to Apply
If you are organized, dependable, client-focused, and interested in building a career in the insurance industry, we would like to hear from you.
📧 Please send your resume to gsarai@all-risks.com
Only candidates selected for an interview will be contacted.
