Customer Service Representative/Technical Support Representative

Customer Service Representative / Technical Service Representative (CSR/TSR)

📍 Bolton, Ontario | Full-Time | On-Site

💰 Salary: $45,000–$50,000 annually

About All-Risks Insurance Brokers Limited

All-Risks Insurance Brokers Limited is a full-service Ontario insurance brokerage with a history dating back to 1954. We work with a broad range of reputable insurance companies to provide our clients with personalized insurance solutions and exceptional service.

Our Bolton branch is a growing, team-oriented office where clients receive direct, personal service from real people - not a call centre. We are looking for a motivated and detail-oriented Customer Service Representative / Technical Service Representative (CSR/TSR) to join our team.

About the Role

This is a full-time, on-site position in Bolton, Ontario. You will work closely with our brokers and service team to support existing clients, process policy transactions, maintain accurate client records, and help ensure a high level of customer service.

Key responsibilities include:

• Responding to client inquiries by phone, email, and in person
• Assisting clients with billing, policy, coverage, and general insurance questions
• Processing policy changes, endorsements, cancellations, renewals, and other service requests
• Preparing and reviewing insurance documents and applications
• Following up with insurance companies and clients regarding outstanding information
• Maintaining accurate and complete client files within the brokerage management system
• Assisting brokers with administrative and servicing requirements
• Reviewing documentation for completeness and accuracy
• Escalating underwriting or coverage-related concerns when necessary
• Working collaboratively with brokers, CSRs, underwriters, and other team members
• Providing professional and timely service to our clients

What We’re Looking For

The ideal candidate will have:

• Strong customer service and interpersonal skills
• Excellent written and verbal communication
• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong computer skills and comfort learning insurance company portals and brokerage software
• A professional, positive, and team-oriented attitude
• Ability to work independently while also collaborating with the team
• Previous experience in insurance, financial services, administration, or customer service is an asset
• Experience working in an insurance brokerage is considered a strong asset
• RIBO licence or insurance industry experience is an asset but not required
• High school diploma required; post-secondary education in business, insurance, finance, or a related field is an asset

Compensation

$45,000–$50,000 annually, depending on experience and qualifications.

How to Apply

If you are organized, dependable, client-focused, and interested in building a career in the insurance industry, we would like to hear from you.

📧 Please send your resume to gsarai@all-risks.com

Only candidates selected for an interview will be contacted.