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Added 1 min ago
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Transitional Case Manager, Substance Use Disorder Service (SUDS)
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- Full-time
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Allegis Global Solutions

Program Specialist I

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: At least 1year of any customer service industry experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching on any social network.

Job Description

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities:

Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing
Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base
Document requirement intake conversations in appropriate database (VMS, AGS360)
Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response
Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process
Coach, manage and oversee performance of participating staffing suppliers
Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system
Monitor performance against contract SLA’s , requisition aging, invoicing, time and expense entry and vendor compliance tracking
Maintain and update monthly activity and performance reports
Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners
Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity
Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)
Assist with the collection of company assets from vendors (laptop, badges, etc.)
Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
Log all client and vendor inquiries into Salesforce.com

Qualifications

University degree preferred or applicable experience
Experience in high volume coordination activities
At least 1year of any customer service industry experience
Client hiring manager/supplier facing
Excellent verbal and written communications
Ability to work in a dynamic environment that changes from day to day
Strong analytical and problem solving skills
Strong documentation and follow up skills
Strong time management
Strong organization skills and attention to detail
Knowledge of MS Office (Excel, Word, PPT) and PC skills
Able to work independently with some direction
Customer Focused

Additional Information

Per Salary Transparency: The range for this position is $55,000-$57,500 CAD + bonus.
AI Usage Disclosure
- Please note that we use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
Existing Vacancy Statement
- This posting is for an existing vacancy within our organization.
- Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
  - Benefits Overview:
    - Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
    - Comprehensive health, dental, and vision insurance
    - RRSP retirement savings plan with company match options
    - Paid time off, including vacation, sick leave, and holidays
    - Employee assistance program (EAP)
    - Life and disability insurance
    - Professional development and tuition reimbursement opportunities

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Accommodation@allegisglobalsolutions.com for accommodation options.

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More about this job

Responsibilities

Manage the contract labor requisition lifecycle, including intake, sourcing coordination, candidate shortlisting, onboarding, assignment changes, time and expense processes, offboarding, and reporting. Advise client hiring managers, oversee staffing supplier performance, maintain accurate records, and resolve client and vendor issues while ensuring compliance with service levels and required procedures.

Requirements

A university degree is preferred, or equivalent applicable experience, along with experience in high-volume coordination and at least one year of customer service industry experience. The role requires strong communication, analytical, organizational, documentation, follow-up, and time-management skills, comfort working independently in a changing environment, and proficiency with Microsoft Office and PC tools.

Skills

Recruitment Coordination
Supplier Management
Candidate Shortlisting
Requisition Management
Onboarding
Worker Assignment Management
Time and Expense Management
Reporting
Customer Service
Communication
Analytical and Problem-Solving Skills
Documentation and Follow-Up
Time Management
Organization and Attention to Detail
Microsoft Office

Benefits

Health Insurance
Dental Insurance
Vision Insurance
RRSP Retirement Savings Plan With Company Match Options
Paid Time Off
Employee Assistance Program
Life Insurance
Disability Insurance
Professional Development
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Vendor Management System (VMS)
AGS360
Salesforce.com
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Recruitment
Contract Labor
Requisition Intake
Candidate Sourcing
Candidate Shortlisting
Hiring Managers
Staffing Suppliers
Supplier Performance
Onboarding
Offboarding
Worker Assignment Management
Time and Expense Management
Vendor Compliance
Reporting
Data Integrity
Security Clearance Paperwork
High-Volume Coordination

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