Customer Service Representative – Trainee
- Waterloo, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Allen Insurance Group is a dynamic sales organization with “Big City” thinking in a more relaxed rural setting, celebrating 120 years.
The successful candidate must have strong work ethic and organization skills, be a team player have ability to work in a fast paced insurance brokerage. Outstanding customer service service and computer skills along with excellent verbal and written communication skills are required.
We are looking for the right candidate with a positive attitude who is looking for stability and career development to join our team. The ideal candidate must be willing to do the required training to obtain a RIBO license.
In-House Training Academy – You Will Learn How To
- Provide quality service to clients by servicing personal lines insurance accounts.
- Handle telephone requests, correspondence, and emails of clients identifying their needs in order to provide valuable service in a timely manner.
- Make changes to designated clients’ policies, explain coverages, and remarket policies as required.
- Service inquiries regarding claims, acting as a liaison between the insured and insurer for customer advocacy and guidance.
- Secondary School level Education.
- 3-5 years in a customer service facing role.
- We offer medical and dental benefits, education and growth opportunities as well as a pension plan.
If you are looking for a career in the insurance industry that is rewarding, challenging and fun, invest in yourself by joining Allen Insurance Group.
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More about this job
Responsibilities
Service personal lines insurance accounts by responding to client telephone requests, correspondence, and emails, identifying needs, making policy changes, explaining coverage, and remarketing policies as needed. Respond to claims-related inquiries and act as a liaison between insured clients and insurers to provide guidance and advocacy.
Requirements
Requires at least three years of customer service experience in insurance or a related field; the posting also describes three to five years in a customer-facing role. Applicants should have secondary-school-level education, strong organization and communication skills, computer skills, a positive attitude, and a willingness to complete training to obtain a RIBO license.
Skills
- Customer Service
- Insurance Account Servicing
- Personal Lines Insurance
- Telephone Support
- Written Correspondence
- Email Communication
- Identifying Client Needs
- Policy Changes
- Explaining Insurance Coverage
- Policy Remarketing
- Claims Support
- Customer Advocacy
- Organization
- Teamwork
- Verbal Communication
- Computer Skills
Benefits
- Medical Benefits
- Dental Benefits
- Education And Growth Opportunities
- Pension Plan
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Sales
Keywords
- Personal Lines Insurance
- Insurance Brokerage
- Customer Service Representative
- RIBO License
- In-House Training Academy
- Insurance Account Servicing
- Policy Changes
- Insurance Coverage
- Policy Remarketing
- Claims Inquiries
- Client Advocacy
- Telephone Requests
- Correspondence
- Email Communication
- Customer Service Experience
- Computer Skills
- Verbal Communication
- Written Communication
- Organization Skills
- Teamwork
- Insurance Industry