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Added 4 mins ago
SD
Merchandiser, Hourly Part Time Night
Shoppers Drug Mart
Burlington, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 mins ago
RE
Parts Technician- Bobcat of the Peace
Rentco Equipment Ltd.
Grande Prairie, AB
- $30.15 to $40.2 CAD / hour
- Full-time
…coupled with a comprehensive parts inventory, ensure exceptional support for our valued…
Added 18 mins ago
AG
Passenger Service Agent
Alliance Ground International
Richmond, BC · YVR Airport
- Part-time
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Added 18 mins ago
TH
Millwork Sales Part Time (SYDNEY)
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Added 19 mins ago
NB
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Rimouski, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 19 mins ago
BT
Manager, Private Enterprise Services
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Peterborough, ON
- Full-time
Family-friendly benefits and support programs, including parental leave top-up program
Added 19 mins ago
NB
Investment Advisor
National Bank of Canada
Montreal, QC
- Full-time
This position reports to the Investment Solutions Manager, and you’ll be part of a team of investment advisors and specialists.
Added 19 mins ago
BT
Audit and Accounting Manager
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Toronto, ON
- Full-time
Parental leave top-up program to support growing families
Added 19 mins ago
NB
Manager Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 19 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Constant, QC · St Constant, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 19 mins ago
NB
Senior Mortgage Underwriter, Alt A
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AB · Edmonton, AB
- Temporary
…clients, regardless of their financial background. With the support, training, and resources to grow, you'll make a real impact while advancing your career. Reporting to the Manager,…
Added 19 mins ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
Parental leave top-up program to support growing families
Added 34 mins ago
E
Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 49 mins ago
Delta Dartmouth - Banquet Server
The Armour Group Limited
Dartmouth, NS
Reporting to the Banquet Manager and Supervisor, the Banquet Server will be responsible for ensuring guest and associate satisfaction while maintaining hotel standards.
Added 49 mins ago
Fund Accountant
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We are seeking an organized and detail-oriented Fund Accountant to join our team. Reporting to the Manager, Fund Accounting, this entry-level role supports operational excellence by…
Added 49 mins ago
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Added 49 mins ago
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Registered Nurse
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Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac…
Added 49 mins ago
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Administrative Support IV
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- Part-time
…QEII and GPRH. Provides advanced administrative or specialized support to the Manager. Processes daily work orders and invoice payments; and creates and maintains operational parking…
Added 49 mins ago
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Registered Nurse
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…Registered Nurse (RN). This position will report to the Unit Manager - Wetaskiwin and will support the medical unit. The RN will be committed to providing open communication and feedback…
Added 49 mins ago
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Manager
Alberta Health Services
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- Full-time
Classification: Manager Union: Exempt Unit and Program: Clinical Support Services and Allied Health Primary Location: Fort McMurray N Lts HC/Mnt Hlt Location Details: As Per Location…
Added 49 mins ago
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Licensed Practical Nurse
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Wetaskiwin, AB
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…and Health Care Aides. This position will report to the Unit Manager - Wetaskiwin and will support the surgical/medical/telemetry units. The LPN will be committed to providing open…
Added 49 mins ago
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Service Worker I
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- Part-time
Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP) certification. Grade 12 Required Must be able to lift minimum of 40 lbs. (18kg). Demonstrated good communication skills.…
Added 49 mins ago
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Supervisor
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…Supervisor in Patient Food Service (PFS). PFS is a provincial program that is committed to providing nutritious, healthy, high-quality meal service to patients, staff, visitors, and the…

Alliance Ground International

Passenger Service Agent

Richmond, BC, Canada
YVR Airport, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Dec 17, 2026
Experience: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description:

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities:

Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
Always ensure safety and security is never compromised.
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers’ reservations, standbys, and their luggage.
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.

Safety, Security and Compliance:

All AGI Team members have a responsibility and duty while at work to:

Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understand AGI Health & Safety and Security policies.
Attend training courses as may be required by AGI.

Physical Requirements:

Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Must be able to stand for extended periods of time.
Must be able to carry heavy items up and down jetway stairs.
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Knowledge, Skills, and Abilities:

Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.

Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.

Computer skills: Passenger Service agents are required to use computer systems daily.

Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.

Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.

Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.

Qualifications:

Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete SIDA training to obtain airport authority identification security.
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Apply About employer

More about this job

Responsibilities

The Passenger Service Agent is responsible for providing exceptional customer service at check-in, boarding gates, and arrivals while ensuring safety and security standards are met. They handle ticketing, baggage processing, flight documentation, and coordinate flight movement messages between various airport teams.

Requirements

Candidates must be at least 18 years old with a high school diploma or equivalent and possess authorization to work in Canada. The role requires the physical ability to lift up to 70 pounds and stand for extended periods, along with strong communication and computer skills.

Skills

Customer service
Communication
Problem solving
Computer literacy
Time management
Critical thinking
Basic math
Safety compliance
Ticketing
Baggage handling
Radio operation
Conflict resolution

Benefits

Paid vacation
Medical insurance
Dental insurance
Vision insurance
Free uniforms
On-the-job training
401(k) program
Employee assistance program
Voluntary life insurance
Travel discounts

Visa sponsorship

Not detected in the job text

Keywords

Passenger Service Agent
Ground handling
Airline operations
Customer service
Ticketing
Baggage handling
Safety and security
Airport operations
Flight schedules
Dangerous goods
SIDA training
Radio equipment
Check-in
Boarding
Travel information
Flight forms
Compliance
Professional image
Troubleshooting
Payment processing

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