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Allied Universal

Client Manager

Saint-Alexandre-de-Kamouraska, QC, G0L 0G9, Canada

Pay: SALARY $90,176.56
Job type: Full-time
Apply by: Oct 1, 2027
Posting language: English
Posted: Oct 1, 2026

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Original job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

SALARY $90,176.56

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio
Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability
Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE):

Must possess one or more of the following:

Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization

Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience driving operational goals
Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office
Knowledge of safety protocols and service deliverables
Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting
Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
Excellent oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1694663

Apply About employer

More about this job

Responsibilities

The Client Manager is responsible for building long-term client relationships and leading front-line security staff to ensure high-quality service delivery. They must also oversee operational metrics, manage budgets, and drive profitability while fostering a culture of safety and employee engagement.

Requirements

Candidates must have at least a high school diploma with five years of experience, an associate degree with three years, or a bachelor's degree with two years of experience managing hourly employees. Proficiency in computer systems, financial data interpretation, and a valid driver's license are also required.

Skills

Team leadership
Operational oversight
Financial management
Budgeting
Staff development
Crisis management
Risk reduction
Performance metrics analysis
Microsoft Office
Business intelligence
Communication skills
Problem-solving
Safety protocols
Scheduling optimization

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Disability insurance
401(k) plan
Paid holidays
Sick days
Personal days
Vacation time

Visa sponsorship

Not detected in the job text

Keywords

Security services
Client management
Operational efficiency
EBITA
Accounts receivable
Accounts payable
Business intelligence
AI technology
Leadership
Staff retention
Corrective action plans
Regulatory compliance
Workplace safety
Financial reporting
Project management
Service industry
Facility services
Performance metrics
Teamwork
Agility

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