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Allied Universal

Control Centre Bilingual Operator - Incident Reporting

Mississauga, ON, Canada

Pay: Pay Rate: $28.00 to $29.44 per hour
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Control Centre Bilingual Operator - Incident Reporting in Mississauga, Ontario.

Job Title: Control Centre Bilingual Operator - Incident Reporting

Location: Mississauga, ON

Type: Part Time

Pay Rate: $28.00 to $29.44 per hour

Shift: Monday to Friday, 0700-1500 (subject to change/flexibility required)

Overview:

Allied Universal is seeking a French speaking Control Centre Bilingual Operator - Incident Reporting to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both English and French, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.

This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.

Responsibilities:

Intake, triage and escalate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
Operate various computerized communication consoles and associated equipment to receive, asses, and report information
Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
Categorize and prioritize numerous types of calls and e-mails
Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
Providing access control with automatic video display with voice communications
Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
Perform active monitoring of various security systems, including video and access control systems
Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
Apply the appropriate professionalism, maturity, and tact to manage the incident
Perform data entry in a timely, accurate and inclusive manner
Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
Adhere to and always promotes Allied Universal policies and procedures
Participating in departmental meetings as required
Communicates concerns, process improvement ideas or other opportunities for improvement
Performs other duties as required.

Requirements:

Fluency in both French and English (verbal and written) is mandatory.
Relevant University and/or College Diploma
Minimum two or more of work-related experience, preferably in the Security or Protective Services industry
Call Centre/Dispatch Centre/Emergency Response Centre experience required
Proficient in Microsoft Office Suite and comfortable using multiple security software systems.
Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
Experience in critical environments where decision making and actions can impact life-safety and business continuity
Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
The ability to solve problems by active listening
Must be 18 years of age or older.
Strong multitasking and communication skills.
Flexibility to work various shifts, including weekends and holidays.

Benefits:

Paid training and continuous professional development.
Opportunities for career growth and advancement within a global organization.
Supportive, inclusive, and bilingual work environment.
Employee Development Program and Benefits

What Makes You PHENOMENAL For This Role:

Passionate to work in a fast-paced environment
Work effectively with employee groups and build partnerships
Strong administrative and multitasking skills
Knowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath
Prior corporate security, military or civilian law enforcement experience
Experience with network /telecommunications technology

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1690311

Apply About employer

More about this job

Responsibilities

Monitor security systems and incoming calls and emails, assess and prioritize incidents, and dispatch security personnel, law enforcement, or vendors as appropriate. Maintain accurate incident records and reports, communicate with stakeholders, and escalate urgent or sensitive situations according to established protocols.

Requirements

Fluency in written and spoken French and English, a relevant university or college diploma, and at least two years of related experience are required; call, dispatch, or emergency response centre experience is also required. Candidates should be proficient with Microsoft Office and security systems, and have strong communication, analytical, multitasking, and problem-solving skills.

Skills

French-English Fluency
Incident Reporting
Call Triage
Emergency Dispatch
Alarm Monitoring
Access Control
CCTV Monitoring
Incident Management
Risk Assessment
Data Entry
Report Writing
Multitasking
Active Listening
Problem-Solving
Microsoft Office
Stakeholder Communication

Benefits

Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Employee Assistance Program
Company Discounts
Paid Training
Professional Development
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Control Centre
Incident Reporting
Security Operations
French
English
Call Centre
Dispatch Centre
Emergency Response Centre
Incident Triage
Incident Escalation
Security Dispatch
Alarm Monitoring
CCTV Systems
Video Monitoring
Access Control Systems
Biometric Security Systems
Security Software
Incident Management Software
Microsoft Office
Microsoft Communicator
SharePoint
InfoPath
Law Enforcement
Protective Services
Risk Assessment
Life Safety
Business Continuity
Data Entry
Incident Documentation

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