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Allied Universal

Dispatcher

Calgary, AB, Canada

$20 CAD / hour · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $20 CAD / hour
Job type: Full-time
Apply by: Dec 10, 2026
Experience: 1–3 years of experience in a dispatch
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Security Dispatcher in Calgary, AB.

Overview: We are seeking a Security Dispatcher to join our team in a steady, established industrial setting. In this high-responsibility role, you will act as the critical link between the site and our safety operations. You will provide real-time support for emergency incidents, monitor advanced security systems, and coordinate field responses. This position is ideal for a professional who thrives in fast-paced, high-stakes environments and is looking to build a career in emergency operations.

Job Title: Security Dispatcher-Full Time

Job Location: Calgary, AB

Pay Rate: $20.09 per hour

Shifts: Monday to Sunday: 0700-1900

Key Responsibilities

Receive incoming emergency and non-emergency calls, dispatch appropriate services to incident locations, and act as the primary interface between Shell and external agencies during site-wide emergencies.
Monitor CCTV cameras, access control, and security alarm systems, ensuring timely assessment and relay of information.
Maintain clear, professional communication with field personnel via radio and telephone, even during high-volume periods.
Effectively prioritize service calls, manage manpower allocation, and perform after-hour callouts. Utilize acquired tools and training to problem-solve on the go.
Remain calm and composed under pressure; demonstrate the ability to multitask effectively while managing simultaneous communication streams.
Immediately enact the public complaint process (e.g., noise complaints) and serve as the official emergency contact for Pipelines and the Sherwood Marketing Terminal. Operate all communication equipment in a consistently courteous, professional, and expedient manner.

Requirements

To ensure the safety and operational standards of our industrial clients, all applicants must meet the following requirements:

1–3 years of experience in a dispatch
High school diploma or equivalent.
Must be able and willing to work 12-hour rotating shifts, including days, nights, weekends, and statutory/religious holidays.
Excellent verbal and written communication skills with the ability to provide clear, concise instructions under pressure.
Strong computer skills, including the ability to navigate facility maps and monitor security/alarm systems.
Prior security-related experience is considered an asset.
Strong computer skills with the ability to interpret facility maps and navigate standard radio/telecommunications equipment.

Benefits

Opportunities for career growth and advancement.
Comprehensive health and dental benefits
Paid training and development programs.

Disclaimer

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1746493

Apply on LinkedIn About employer

More about this job

Responsibilities

Receive and prioritize emergency and non-emergency calls, dispatch appropriate responders, and coordinate communications with site personnel and external agencies during emergencies. Monitor CCTV, access control, and alarm systems; manage callouts and complaints; and operate communications equipment professionally while supporting field responses.

Requirements

Applicants must have 1–3 years of dispatch experience and a high school diploma or equivalent. They must be willing to work 12-hour rotating shifts, including nights, weekends, and holidays, and have strong communication and computer skills, including the ability to interpret facility maps and use radio and telecommunications equipment.

Skills

Emergency Dispatch
Emergency Response Coordination
CCTV Monitoring
Access Control Monitoring
Security Alarm Monitoring
Radio Communication
Telephone Communication
Call Prioritization
Manpower Allocation
Multitasking
Problem-Solving
Written Communication
Verbal Communication
Computer Skills
Facility Map Navigation
Security Operations

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Employee Assistance Programs
Company Discounts
Career Growth And Advancement Opportunities
Paid Training And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Security Dispatch
Emergency Calls
Non-Emergency Calls
Emergency Operations
Incident Response
CCTV
Access Control
Security Alarm Systems
Radio Equipment
Telecommunications Equipment
Facility Maps
External Agency Coordination
Field Personnel
Call Prioritization
Manpower Allocation
After-Hours Callouts
Public Complaint Process
Pipelines
Industrial Security
Rotating Shifts

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Work requirements

Jobs in Canada