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GSOC Operator

Toronto, ON, Canada

Pay Rate: $30.60 per hour with incremental increases based on tenure, performance and completion of courses. · Full-time

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Job details

Pay: Pay Rate: $30.60 per hour with incremental increases based on tenure, performance and completion of courses.
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is hiring for GSOC Operator in Toronto, ON.

Job Description

Job Title: GSOC Operator

Location: Downtown Toronto

Department: Global Security Operations Centre

Reports To: GSOC Team Lead and GSOC Operations Manager

Pay Rate: $30.60 per hour with incremental increases based on tenure, performance and completion of courses.

Job Type: Full-Time

Shift: 0700hrs-1900hrs/ 1900hrs - 0700hrs (84 Hours Biweekly) – Continental – 7 week rotation

All hours are in office, there are no remote hours for this position.

Overview

Previous experience in Physical Security is not needed to apply to this position. We’re looking for a diverse group of people to join the team as Global Security Operations Centre Operators. The ideal candidate should have an eye for detail, be self-motivated, and be an effective communicator who is capable of working in a fast-paced team environment. Our team is stronger when we have people with a wide range of skills and experiences. Do you have experience in a call centre, composing communications, or enjoy working with a team? Then you should consider applying.

The Global Security Operations Centre (GSOC) is the 24/7 intake and triage for physical security occurrences at client's site.

Key Responsibilities

Building and maintaining strong relationships with internal team members, adjacent teams, and external partners
Strong leader who owns their work and has an eye for continuous improvement
Working in a 24/7 environment with rotating shifts in office (no remote work)
Remote monitoring and triage of physical security occurrences, including vandalism, vagrancy, and intrusion alarms
Being adaptable in the face of changing business needs

The Ideal Candidate will demonstrate the following skills and characteristics:

Strong computer, communication and customer service skills
Attention to detail and ability to think critically
Focused on continuously improving both the program, the team members you work with and yourself
Strong time-management, and the ability to prioritize and manage their own work to ensure quality and efficiency
Participate fully as a member of the team and contributing to a positive work environment

Qualifications

Proven ability to thrive in a fast-paced and high-pressure environment.
Excellent communication and interpersonal skills, with the ability to influence and inspire others.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1746429

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More about this job

Responsibilities

Monitor and triage physical security occurrences, including vandalism, vagrancy, and intrusion alarms, in a 24/7 operations centre. Build strong relationships with internal teams and external partners, contribute to continuous improvement, and adapt to changing business needs while working rotating shifts.

Requirements

Candidates should be effective communicators with strong computer and customer service skills, attention to detail, critical thinking, and the ability to prioritize work. They must be able to thrive in a fast-paced, high-pressure team environment and have intermediate knowledge of Microsoft Office; prior physical security experience is not required.

Skills

Computer Skills
Communication
Customer Service
Attention To Detail
Critical Thinking
Time Management
Prioritization
Teamwork
Adaptability
Continuous Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Physical Security Monitoring
Incident Triage

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Employee Assistance Programs
Company Discounts

Visa sponsorship

Not detected in the job text

Keywords

GSOC
Physical Security
Security Operations
Incident Monitoring
Incident Triage
Vandalism
Vagrancy
Intrusion Alarms
24/7 Operations
Rotating Shifts
Customer Service
Communication
Interpersonal Skills
Critical Thinking
Attention To Detail
Time Management
Prioritization
Teamwork
Continuous Improvement
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Background Check

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Work requirements

Jobs in Canada