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Allied Universal

Operations Manager – Pharma

  • Toronto, ON, Canada
  • North York, ON, Canada

$79,500 to $81,000 CAD / year · Full-time

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Job details

Pay
$79,500 to $81,000 CAD / year
Job type
Full-time
Apply by
Experience
2–5 years of direct management experience leading security or operational teams within healthcare, pharmaceutical, or other regulated environments
Posting language
English
Posted

Original job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Operations Manager – Pharma

Location: Toronto, ON (North York and surround area)

Salary Range: $79,500 – $81,000 annually

Schedule: Full-Time | Monday to Friday | 8:00 AM – 4:30 PM (Must be flexible to adjust schedule as operationally required)

Position Overview

Allied Universal®, a global leader in Security Services, is seeking an experienced Operations Manager to lead and oversee security operations within a highly regulated pharma environment for the region of North York and surround area.

This role is responsible for the end-to-end operational performance of a complex pharmaceutical security program, including personnel leadership, compliance management, and client engagement. The successful candidate will bring proven experience managing security teams in healthcare, pharmaceutical, or similarly regulated environments, with the ability to uphold strict compliance standards while delivering exceptional service.

Key Responsibilities

  • Provide strategic and operational leadership for multiple locations, healthcare security services, including security professionals and supervisory personnel
  • Ensure strict compliance with healthcare regulations, site-specific protocols, and Allied Universal policies and standards
  • Oversee staffing models, scheduling, payroll submissions, and coverage for vacancies, absences, vacations, and special assignments
  • Conduct routine and unannounced site inspections to ensure adherence to post orders, regulatory requirements, and performance expectations
  • Lead recruitment initiatives, including interviewing, screening, onboarding, and training of security personnel
  • Investigate incidents and ensure accurate, timely, and comprehensive reporting
  • Act as a primary operational liaison between Allied Universal leadership and healthcare stakeholders to support service excellence and contract compliance
  • Deliver performance evaluations, coaching, corrective actions, and employee development plans
  • Coordinate and facilitate site-specific training and ongoing professional development initiatives
  • Provide leadership during emergency situations and after-hours operational issues as required
  • Promote a culture of accountability, professionalism, safety, and continuous improvement

Regulated Site Requirements

Due to the regulated nature of the healthcare environment, proof of vaccination is required for client access, including:

  • Diphtheria
  • Pertussis
  • Tetanus
  • Influenza
  • Covid (two vaccinations)

Additional vaccinations may be required in the future in accordance with client requirements or public health guidelines.

Qualifications & Experience

  • 2–5 years of direct management experience leading security or operational teams within healthcare, pharmaceutical, or other regulated environments
  • Valid Ontario Security Guard License
  • Valid Ontario G-Class Driver’s License with a clean driving record
  • High School Diploma or GED required (post-secondary education preferred)
  • Demonstrated leadership, communication, and conflict-resolution skills
  • Proven ability to manage multiple priorities in a fast-paced, high-pressure environment
  • Working knowledge of security systems, including CCTV, access control, and alarm systems
  • Proficiency with Microsoft Office, scheduling software, and incident reporting platforms
  • Standard First Aid (or willingness to obtain; reimbursement provided)

Pre-Employment Screening

Successful Candidates Must Successfully Complete

  • Criminal background check (7 years) – Vulnerability Check
  • Education verification
  • Employment verification (past 7 years or last 3 employers)
  • Professional reference checks

What We Offer

  • Stable, full-time leadership position with consistent weekday scheduling
  • Competitive salary and comprehensive health and dental benefits
  • Paid training and professional development opportunities
  • Long-term career growth within Allied Universal’s Healthcare and Regulated Security Services division

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1700290

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More about this job

Responsibilities

Lead security operations across multiple regulated pharmaceutical or healthcare sites, overseeing personnel, staffing, compliance, inspections, and client relationships. Manage recruitment, training, incident reporting, performance development, and emergency response while promoting accountability and service quality.

Requirements

Requires 2–5 years of direct management experience leading security or operational teams in healthcare, pharmaceutical, or another regulated environment, along with valid Ontario security and G-class driver’s licenses. A high school diploma or GED is required; post-secondary education is preferred, and candidates need leadership, communication, conflict-resolution, security systems, and software skills.

Skills

  • Security Operations Management
  • Team Leadership
  • Regulatory Compliance
  • Staffing and Scheduling
  • Recruitment and Onboarding
  • Incident Investigation and Reporting
  • Performance Management
  • Employee Coaching
  • Training and Development
  • Emergency Response
  • Conflict Resolution
  • CCTV
  • Access Control
  • Alarm Systems
  • Microsoft Office

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Coverage
  • Life Insurance
  • Employee Assistance Programs
  • Company Discounts
  • Paid Training
  • Professional Development
  • Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Categories

  • Security & Safety
  • Management & Leadership
  • Healthcare
  • Human Resources

Keywords

  • Pharmaceutical Security
  • Healthcare Security
  • Regulated Environment
  • Security Operations
  • Operational Leadership
  • Regulatory Compliance
  • Site-Specific Protocols
  • Staffing Models
  • Scheduling
  • Payroll Submissions
  • Site Inspections
  • Recruitment
  • Screening
  • Onboarding
  • Incident Investigation
  • Incident Reporting
  • Contract Compliance
  • Performance Evaluations
  • Corrective Actions
  • Employee Development
  • Emergency Response
  • CCTV
  • Access Control
  • Alarm Systems
  • Microsoft Office
  • Scheduling Software
  • Incident Reporting Platforms
  • Ontario Security Guard License
  • Ontario G-Class Driver’s License
  • Standard First Aid

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