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Plan, organize, direct, control and evaluate daily operations

Allied Universal

Operations Manager – Pharma

Toronto, ON, Canada
North York, ON, Canada

$79,500 to $81,000 CAD / year · Full-time

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Job details

Pay: $79,500 to $81,000 CAD / year
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2–5 years of direct management experience leading security or operational teams within healthcare, pharmaceutical, or other regulated environments
Posting language: English
Posted: Oct 9, 2026

Original job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Operations Manager – Pharma

Location: Toronto, ON (North York and surround area)

Salary Range: $79,500 – $81,000 annually

Schedule: Full-Time | Monday to Friday | 8:00 AM – 4:30 PM (Must be flexible to adjust schedule as operationally required)

Position Overview

Allied Universal®, a global leader in Security Services, is seeking an experienced Operations Manager to lead and oversee security operations within a highly regulated pharma environment for the region of North York and surround area.

This role is responsible for the end-to-end operational performance of a complex pharmaceutical security program, including personnel leadership, compliance management, and client engagement. The successful candidate will bring proven experience managing security teams in healthcare, pharmaceutical, or similarly regulated environments, with the ability to uphold strict compliance standards while delivering exceptional service.

Key Responsibilities

Provide strategic and operational leadership for multiple locations, healthcare security services, including security professionals and supervisory personnel
Ensure strict compliance with healthcare regulations, site-specific protocols, and Allied Universal policies and standards
Oversee staffing models, scheduling, payroll submissions, and coverage for vacancies, absences, vacations, and special assignments
Conduct routine and unannounced site inspections to ensure adherence to post orders, regulatory requirements, and performance expectations
Lead recruitment initiatives, including interviewing, screening, onboarding, and training of security personnel
Investigate incidents and ensure accurate, timely, and comprehensive reporting
Act as a primary operational liaison between Allied Universal leadership and healthcare stakeholders to support service excellence and contract compliance
Deliver performance evaluations, coaching, corrective actions, and employee development plans
Coordinate and facilitate site-specific training and ongoing professional development initiatives
Provide leadership during emergency situations and after-hours operational issues as required
Promote a culture of accountability, professionalism, safety, and continuous improvement

Regulated Site Requirements

Due to the regulated nature of the healthcare environment, proof of vaccination is required for client access, including:

Diphtheria
Pertussis
Tetanus
Influenza
Covid (two vaccinations)

Additional vaccinations may be required in the future in accordance with client requirements or public health guidelines.

Qualifications & Experience

2–5 years of direct management experience leading security or operational teams within healthcare, pharmaceutical, or other regulated environments
Valid Ontario Security Guard License
Valid Ontario G-Class Driver’s License with a clean driving record
High School Diploma or GED required (post-secondary education preferred)
Demonstrated leadership, communication, and conflict-resolution skills
Proven ability to manage multiple priorities in a fast-paced, high-pressure environment
Working knowledge of security systems, including CCTV, access control, and alarm systems
Proficiency with Microsoft Office, scheduling software, and incident reporting platforms
Standard First Aid (or willingness to obtain; reimbursement provided)

Pre-Employment Screening

Successful Candidates Must Successfully Complete

Criminal background check (7 years) – Vulnerability Check
Education verification
Employment verification (past 7 years or last 3 employers)
Professional reference checks

What We Offer

Stable, full-time leadership position with consistent weekday scheduling
Competitive salary and comprehensive health and dental benefits
Paid training and professional development opportunities
Long-term career growth within Allied Universal’s Healthcare and Regulated Security Services division

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1700290

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More about this job

Responsibilities

Lead security operations across multiple regulated pharmaceutical or healthcare sites, overseeing personnel, staffing, compliance, inspections, and client relationships. Manage recruitment, training, incident reporting, performance development, and emergency response while promoting accountability and service quality.

Requirements

Requires 2–5 years of direct management experience leading security or operational teams in healthcare, pharmaceutical, or another regulated environment, along with valid Ontario security and G-class driver’s licenses. A high school diploma or GED is required; post-secondary education is preferred, and candidates need leadership, communication, conflict-resolution, security systems, and software skills.

Skills

Security Operations Management
Team Leadership
Regulatory Compliance
Staffing and Scheduling
Recruitment and Onboarding
Incident Investigation and Reporting
Performance Management
Employee Coaching
Training and Development
Emergency Response
Conflict Resolution
CCTV
Access Control
Alarm Systems
Microsoft Office

Benefits

Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Employee Assistance Programs
Company Discounts
Paid Training
Professional Development
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceutical Security
Healthcare Security
Regulated Environment
Security Operations
Operational Leadership
Regulatory Compliance
Site-Specific Protocols
Staffing Models
Scheduling
Payroll Submissions
Site Inspections
Recruitment
Screening
Onboarding
Incident Investigation
Incident Reporting
Contract Compliance
Performance Evaluations
Corrective Actions
Employee Development
Emergency Response
CCTV
Access Control
Alarm Systems
Microsoft Office
Scheduling Software
Incident Reporting Platforms
Ontario Security Guard License
Ontario G-Class Driver’s License
Standard First Aid

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