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Allied Universal

Security Guard – Premium Mall

Toronto, ON, Canada

Pay: $20 CAD / hour
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Security Guard – Premium Mall in Etobicoke, ON.

Location: Etobicoke, ON

Pay Rate: $20.00 - $20.95 per hour

Schedule: Days Continental Rotation 09:30 - 21:30

Employment Type: Full-Time

Overview:

We are seeking a professional, customer-focused Security Professional with dispatch responsibilities to join the security team at Premium Mall. This position combines traditional security duties, including foot patrols, with dispatch and communication responsibilities.

The successful candidate will serve as a central point of communication for the security team while actively participating in daily security operations throughout the shopping center. This role requires strong communication skills, excellent situational awareness, and the ability to respond effectively to emergencies and customer service situations.

Key Responsibilities:

Conduct interior and exterior foot patrols of the shopping center and surrounding property.
Perform mobile patrols of parking facilities and exterior areas as required.
Answer incoming calls and dispatch calls for service to security team members.
Maintain radio communications and coordinate responses to incidents and emergencies.
Respond to alarms, disturbances, medical emergencies, and other incidents.
De-escalate conflicts and manage challenging situations using effective communication techniques.
Provide exceptional customer service to shoppers, tenants, retailers, and visitors.
Assist with emergency response procedures, evacuations, and incident management.
Monitor security systems, CCTV, and communication equipment as required.
Complete detailed incident reports, occurrence reports, and daily activity logs.
Liaise with emergency services, mall management, and external stakeholders when necessary.
Enforce property rules, policies, and procedures while maintaining a professional presence.
Support the overall safety and security of the shopping center environment.

Qualifications:

Valid Ontario Security Guard License.
Valid First Aid and CPR certification.
Valid G Ontario Drivers license and clean abstract.
Previous security experience in a retail, commercial, or customer service environment is considered an asset.
Strong verbal and written communication skills.
Ability to remain calm and make sound decisions during emergency situations.
Excellent conflict resolution and de-escalation skills.
Basic computer proficiency and report-writing abilities.
Ability to work independently and as part of a team.

Preferred Qualifications:

Experience working in a high-end retail, luxury shopping centre, or commercial property environment.
Previous experience leading or mentoring a security team.
Knowledge of access control, CCTV systems, emergency response procedures, and incident management.
Experience coordinating emergency response and shift operations.

Benefits:

Competitive compensation.
Paid training and professional development opportunities.
Career growth and advancement within Allied Universal.
Supportive and professional work environment.

Disclaimer:

As part of Allied Universal's standard hiring process, all candidates being considered for employment will be required to undergo a comprehensive background screening. This may include criminal background checks, employment verification, education verification, and professional reference checks.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1689619

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More about this job

Responsibilities

Conduct foot and mobile patrols, monitor security systems, and dispatch calls while coordinating radio communications and responses to incidents. Provide customer service, de-escalate conflicts, support emergency procedures, liaise with stakeholders, and complete detailed reports and activity logs.

Requirements

Candidates must hold a valid Ontario Security Guard License, First Aid and CPR certification, and a valid G Ontario driver's license with a clean abstract. Strong communication, de-escalation, decision-making, computer, and report-writing skills are required; prior security experience and experience in luxury retail or team leadership are assets.

Skills

Foot And Mobile Patrols
Dispatch And Radio Communications
Emergency Response
Conflict Resolution And De-escalation
Customer Service
Situational Awareness
Incident Management
Incident Report Writing
CCTV Monitoring
Access Control
First Aid And CPR
Teamwork
Decision-making
Basic Computer Proficiency
Ontario Security Guard License
G Ontario Driver's License

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Employee Assistance Programs
Company Discounts
Paid Training
Professional Development
Career Growth And Advancement

Visa sponsorship

Not detected in the job text

Keywords

Security Guard
Shopping Center Security
Foot Patrols
Mobile Patrols
Dispatch
Radio Communications
Emergency Response
Incident Management
Conflict De-escalation
Customer Service
CCTV
Access Control
First Aid
CPR
Ontario Security Guard License
G Ontario Driver's License
Incident Reports
Daily Activity Logs
Evacuations
Alarm Response
Parking Facilities
Retail Security
Commercial Property
Stakeholder Liaison

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