Security Service Manager
- Hamilton, ON, Canada
$55,000 to $59,500 CAD / year · Full-time
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Job details
- Pay
- $55,000 to $59,500 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role.
- Posting language
- English
- Posted
Original job description
Overview
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Job Description
Security Service Manager
Employment Type: Full-Time
Location: Hamilton
Work Model: Hybrid (Remote, Office, and On-Site)
Annual Salary: $55,000 - $59,500 (inclusive of car allowance)
Additional Compensation: Non-taxable fuel allowance and performance-based bonuses
Position Overview
Reporting to the Regional General Manager, the Security Service Manager is responsible for overseeing security operations across the Hamilton region. This role ensures high service standards, regulatory compliance, client satisfaction, and the effective management of security personnel, resources, and operational performance. The successful candidate will also support business development and contribute to the branch’s financial and operational objectives.
Key Responsibilities
Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
Requisition ID
2026-1706448
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Job Description
Security Service Manager
Employment Type: Full-Time
Location: Hamilton
Work Model: Hybrid (Remote, Office, and On-Site)
Annual Salary: $55,000 - $59,500 (inclusive of car allowance)
Additional Compensation: Non-taxable fuel allowance and performance-based bonuses
Position Overview
Reporting to the Regional General Manager, the Security Service Manager is responsible for overseeing security operations across the Hamilton region. This role ensures high service standards, regulatory compliance, client satisfaction, and the effective management of security personnel, resources, and operational performance. The successful candidate will also support business development and contribute to the branch’s financial and operational objectives.
Key Responsibilities
- Operational Management
- Oversee daily security operations across assigned client sites.
- Ensure compliance with company policies, contractual requirements, and applicable regulations.
- Conduct site inspections and operational audits to maintain service quality.
- Implement emergency response procedures and address operational issues.
- Supervise, support, and develop security personnel.
- Client Relationship Management
- Build and maintain strong client relationships.
- Address client inquiries, concerns, and service escalations promptly.
- Conduct regular client meetings to review performance and security requirements.
- Prepare and present operational reports and service updates.
- Financial Oversight
- Support branch budgeting and financial planning.
- Monitor operational expenses and identify cost-saving opportunities.
- Optimize staffing and resource allocation while maintaining service standards.
- Contribute to achieving branch financial and operational targets.
- Business Development
- Identify new business opportunities within the GTA.
- Collaborate with the sales team to develop proposals and secure new contracts.
- Identify opportunities to expand existing client accounts.
- Monitor industry trends, market conditions, and competitor activity.
- Compliance & Reporting
- Maintain accurate documentation of security operations, incidents, and inspections.
- Ensure compliance with applicable legislation, licensing requirements, and contractual obligations.
- Prepare and submit regular operational reports to regional leadership.
- Investigate incidents, address identified risks, and implement corrective actions.
- Minimum 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role.
- Demonstrated leadership and team management skills.
- Strong knowledge of security operations, risk management, and incident response.
- Excellent communication, organizational, and client relationship management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office and security management systems.
- Valid Ontario Class G driver’s licence with a clean driving record.
- Ability to travel throughout the Hamilton area and respond to emergencies outside regular business hours as required.
- Hybrid work arrangement combining remote, office-based, and on-site responsibilities.
- Primary office located in Hamilton, Ontario.
- Regular travel to client sites throughout the Hamilton region.
- Availability to address urgent operational matters outside regular business hours when required.
- Performance-based bonus opportunities.
- Flexible tiered benefits program (Bronze, Silver, and Gold plans).
- Pension plan.
- Company vehicle or car allowance, as applicable.
- Ongoing professional development and training opportunities.
Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
Requisition ID
2026-1706448
More about this job
Responsibilities
Oversee security operations across assigned Hamilton-area client sites, ensuring service quality, regulatory and contractual compliance, effective incident response, and the supervision and development of security personnel. Manage client relationships and operational reporting, support branch budgeting and performance targets, and contribute to business development and account growth.
Requirements
Requires 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role, along with leadership, client-service, risk-management, and incident-response capabilities. Candidates must have a valid Ontario Class G driver’s licence with a clean record, proficiency in Microsoft Office and security management systems, and the ability to travel locally and respond to emergencies outside regular hours.
Skills
- Security Operations Management
- Leadership
- Team Management
- Risk Management
- Incident Response
- Regulatory Compliance
- Operational Auditing
- Emergency Response
- Budgeting
- Financial Planning
- Staffing and Resource Allocation
- Business Development
- Proposal Development
- Communication
- Microsoft Office
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employee Assistance Program
- Company Discounts
- Performance-Based Bonuses
- Tiered Benefits Program
- Pension Plan
- Company Vehicle or Car Allowance
- Fuel Allowance
- Professional Development and Training
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Management & Leadership
- Customer Service & Support
- Sales
Keywords
- Security Operations
- Security Personnel
- Client Sites
- Service Standards
- Regulatory Compliance
- Contractual Requirements
- Site Inspections
- Operational Audits
- Emergency Response
- Incident Response
- Risk Management
- Client Relationships
- Operational Reporting
- Branch Budgeting
- Financial Planning
- Operational Expenses
- Staffing Allocation
- Resource Allocation
- Business Development
- Sales Team
- Proposals
- New Contracts
- Account Expansion
- Industry Trends
- Legislation
- Licensing Requirements
- Corrective Actions
- Microsoft Office
- Security Management Systems