Security Service Manager Ottawa
- Ottawa, ON, Canada
$55,000 to $59,500 CAD / year · Full-time
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Job details
- Pay
- $55,000 to $59,500 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role.
- Posting language
- English
- Posted
Original job description
Overview
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Job Description
Security Service Manager
Employment Type: Full-Time
Location: Ottawa, Ontario
Work Model: Hybrid (Remote, Office, and On-Site)
Annual Salary: $55,000 - $59,500 (inclusive of car allowance)
Additional Compensation: Non-taxable fuel allowance and performance-based bonuses
Position Overview
Reporting to the Regional General Manager, the Security Service Manager is responsible for overseeing security operations across the Hamilton region. This role ensures high service standards, regulatory compliance, client satisfaction, and the effective management of security personnel, resources, and operational performance. The successful candidate will also support business development and contribute to the branch’s financial and operational objectives.
Key Responsibilities
Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
Requisition ID
2026-1706613
Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Job Description
Security Service Manager
Employment Type: Full-Time
Location: Ottawa, Ontario
Work Model: Hybrid (Remote, Office, and On-Site)
Annual Salary: $55,000 - $59,500 (inclusive of car allowance)
Additional Compensation: Non-taxable fuel allowance and performance-based bonuses
Position Overview
Reporting to the Regional General Manager, the Security Service Manager is responsible for overseeing security operations across the Hamilton region. This role ensures high service standards, regulatory compliance, client satisfaction, and the effective management of security personnel, resources, and operational performance. The successful candidate will also support business development and contribute to the branch’s financial and operational objectives.
Key Responsibilities
- Operational Management
- Oversee daily security operations across assigned client sites.
- Ensure compliance with company policies, contractual requirements, and applicable regulations.
- Conduct site inspections and operational audits to maintain service quality.
- Implement emergency response procedures and address operational issues.
- Supervise, support, and develop security personnel.
- Client Relationship Management
- Build and maintain strong client relationships.
- Address client inquiries, concerns, and service escalations promptly.
- Conduct regular client meetings to review performance and security requirements.
- Prepare and present operational reports and service updates.
- Financial Oversight
- Support branch budgeting and financial planning.
- Monitor operational expenses and identify cost-saving opportunities.
- Optimize staffing and resource allocation while maintaining service standards.
- Contribute to achieving branch financial and operational targets.
- Business Development
- Identify new business opportunities within the GTA.
- Collaborate with the sales team to develop proposals and secure new contracts.
- Identify opportunities to expand existing client accounts.
- Monitor industry trends, market conditions, and competitor activity.
- Compliance & Reporting
- Maintain accurate documentation of security operations, incidents, and inspections.
- Ensure compliance with applicable legislation, licensing requirements, and contractual obligations.
- Prepare and submit regular operational reports to regional leadership.
- Investigate incidents, address identified risks, and implement corrective actions.
- Minimum 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role.
- Demonstrated leadership and team management skills.
- Strong knowledge of security operations, risk management, and incident response.
- Excellent communication, organizational, and client relationship management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office and security management systems.
- Valid Ontario Class G driver’s licence with a clean driving record.
- Ability to travel throughout the Hamilton area and respond to emergencies outside regular business hours as required.
- Hybrid work arrangement combining remote, office-based, and on-site responsibilities.
- Primary office located in Hamilton, Ontario.
- Regular travel to client sites throughout the Hamilton region.
- Availability to address urgent operational matters outside regular business hours when required.
- Performance-based bonus opportunities.
- Flexible tiered benefits program (Bronze, Silver, and Gold plans).
- Pension plan.
- Company vehicle or car allowance, as applicable.
- Ongoing professional development and training opportunities.
Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
Requisition ID
2026-1706613
More about this job
Responsibilities
Oversee security operations, personnel, client relationships, compliance, incident response, and service quality across assigned sites. Support branch financial objectives and business development through budgeting, resource optimization, client account growth, and new contract opportunities.
Requirements
Requires 3–5 years of security operations or management experience, including at least three years in a supervisory role, along with leadership, risk management, incident response, and client communication skills. Candidates must have a valid Ontario Class G driver’s licence with a clean record, be able to travel throughout the Hamilton area, and respond to emergencies outside regular business hours when required.
Skills
- Security Operations Management
- Leadership
- Team Management
- Risk Management
- Incident Response
- Regulatory Compliance
- Operational Auditing
- Emergency Response
- Budgeting
- Financial Planning
- Resource Allocation
- Business Development
- Proposal Development
- Incident Investigation
- Microsoft Office
Benefits
- Medical Insurance
- Dental Insurance
- Vision Coverage
- Life Insurance
- Employee Assistance Program
- Company Discounts
- Performance-Based Bonuses
- Flexible Benefits Plans
- Pension Plan
- Company Vehicle Or Car Allowance
- Fuel Allowance
- Professional Development And Training
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Management & Leadership
- Customer Service & Support
- Sales
- Finance & Accounting
Keywords
- Security Operations
- Security Personnel
- Risk Management
- Incident Response
- Emergency Response
- Client Relationships
- Regulatory Compliance
- Contractual Requirements
- Site Inspections
- Operational Audits
- Service Quality
- Operational Reporting
- Incident Investigation
- Corrective Actions
- Branch Budgeting
- Financial Planning
- Expense Monitoring
- Staffing Optimization
- Resource Allocation
- Business Development
- Proposal Development
- Contract Acquisition
- Account Expansion
- Industry Trends
- Microsoft Office
- Security Management Systems