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Added 1 hour ago
AU
Security Shift Supervisor - Control Room
Allied Universal
Surrey, BC
- $22 CAD / hour
- Full-time
Flexible availability to work rotating shifts, including nights, weekends, and holidays, as operationally required
Added 1 hour ago
FC
Operations Supervisor
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Richmond, BC
- Full-time
Must possess valid driver’s license and a good driving record
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Montreal, QC
- Full-time
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Allied Universal

Security Shift Supervisor - Control Room

Surrey, BC, Canada

$22 CAD / hour · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $22 CAD / hour
Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum of 1–2 years of experience in the security industry or a related field.
Posting language: English
Posted: Nov 13, 2026

Original job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Control Room Shift Supervisor - Retail Environment

Allied Universal is currently seeking a Control Room Shift Supervisor to oversee and coordinate daily control room operations. The successful candidate will be responsible for supervising control room personnel, ensuring effective monitoring and response to security incidents, and maintaining the highest standards of service delivery.

Hourly Rate: $22.72/hour

Schedule: dimanche, lundi, mardi, mercredi, jeudi

Hours: Full-Time

Location: Surrey, BC

Employment Type: Permanant

The Control Room Shift Supervisor will act as the primary point of contact between control room operators, security personnel, site management, and the client. This individual will provide leadership, guidance, coaching, and support to ensure that all operational procedures, client requirements, and company standards are consistently followed.

Qualifications / Requirements

Must be at least 18 years of age and possess a high school diploma or equivalent.
Minimum of 1–2 years of experience in the security industry or a related field.
Previous supervisory or team leadership experience
Previous experience working in a control room, security operations centre, or monitoring environment is considered an asset.
Possess a valid Provincial Security Guard Licence.
Strong written and verbal communication skills, with the ability to interact professionally with employees, management, clients, and emergency services.
Strong organizational, multitasking, and problem-solving abilities.
Ability to make sound decisions and manage multiple priorities in a fast-paced environment.
Demonstrate strong computer skills and the ability to operate CCTV, alarm monitoring, access control, and other security-related software.
Ability to handle emergency and crisis situations calmly, efficiently, and professionally.
Demonstrate strong attention to detail and the ability to prepare accurate reports and maintain confidential information.
Flexible availability to work rotating shifts, including nights, weekends, and holidays, as operationally required.

Supervisory Responsibilities

Supervise and coordinate the daily activities of control room operators to ensure effective shift operations.
Monitor security systems, CCTV surveillance, alarms, access control systems, and other monitoring technologies.
Ensure all incidents, alarms, and emergency situations are addressed promptly and escalated appropriately.
Coordinate the deployment and communication of security personnel in response to incidents and operational needs.
Ensure accurate documentation of incidents, shift activities, daily logs, and operational reports.
Ensure compliance with client-specific procedures, post orders, emergency response protocols, and Allied Universal policies.
Provide coaching, guidance, performance feedback, recognition, and disciplinary recommendations to control room personnel, within the approved level of authority.
Ensure control room personnel maintain professionalism, confidentiality, and appropriate communication at all times.
Assist with scheduling, attendance monitoring, training coordination, and other administrative responsibilities as required.
Prepare and submit operational reports and recommendations to management.
Act as the main point of contact for the client and Operations Management during assigned shifts.

Working Conditions / Physical Requirements

The Successful Candidate Must Be Able To

Work in a control room environment for extended periods.
Remain seated or standing for prolonged periods while monitoring security systems.
Work various shifts, including overnight shifts, weekends, and holidays.
Occasionally walk throughout the facility and respond to operational situations.
Work in various environmental conditions, including cold weather, rain, snow, or heat, when operationally required.
Occasionally lift or carry up to 40 pounds, as required by the position.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1748834

Apply on LinkedIn About employer

More about this job

Responsibilities

Supervise control room operators and coordinate monitoring, incident response, security personnel deployment, and shift operations. Maintain accurate operational records, ensure compliance with client and company procedures, and serve as the primary contact for the client and operations management during assigned shifts.

Requirements

Requires a high school diploma or equivalent, at least 1–2 years of security or related experience, prior supervisory or team leadership experience, and a valid Provincial Security Guard Licence. Candidates should have strong communication, organizational, computer, and problem-solving skills, and be able to handle emergencies and work flexible shifts.

Skills

Security Operations
Control Room Supervision
CCTV Monitoring
Alarm Monitoring
Access Control
Incident Response
Emergency Management
Team Leadership
Communication
Organization
Multitasking
Problem-Solving
Decision-Making
Report Writing
Computer Skills
Confidentiality

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Employee Assistance Programs
Company Discounts
Perks

Visa sponsorship

Not detected in the job text

Keywords

Security Operations
Control Room
Retail Security
CCTV Surveillance
Alarm Monitoring
Access Control Systems
Security Software
Incident Response
Emergency Response
Security Personnel Deployment
Shift Operations
Provincial Security Guard Licence
Client Procedures
Post Orders
Operational Reports
Daily Logs
Confidentiality
Scheduling
Attendance Monitoring
Training Coordination
Performance Feedback
Crisis Management

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Work requirements

Jobs in Canada