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Allied Universal

Service Manager

Calgary, AB, Canada

$54,600 to $59,400 CAD / year · Full-time

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Job details

Pay: $54,600 to $59,400 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Service Manager

Employment Type: Full-Time

Location: Calgary, Alberta

Work Model: Hybrid (Remote, Office, and On-Site)

Annual Salary: $54,600.00 to $59,400.00 (inclusive of car allowance)

Additional Compensation: Non-taxable fuel allowance and performance-based bonuses

Position Overview

Reporting to the Regional General Manager, the Service Manager is responsible for overseeing security operations across the Calgary region. This role ensures high service standards, regulatory compliance, client satisfaction, and the effective management of security personnel, resources, and operational performance. The successful candidate will also support business development and contribute to the branch’s financial and operational objectives.

Key Responsibilities

Operational Management
Oversee daily security operations across assigned client sites.
Ensure compliance with company policies, contractual requirements, and applicable regulations.
Conduct site inspections and operational audits to maintain service quality.
Implement emergency response procedures and address operational issues.
Supervise, support, and develop security personnel.
Client Relationship Management
Build and maintain strong client relationships.
Address client inquiries, concerns, and service escalations promptly.
Conduct regular client meetings to review performance and security requirements.
Prepare and present operational reports and service updates.
Financial Oversight
Support branch budgeting and financial planning.
Monitor operational expenses and identify cost-saving opportunities.
Optimize staffing and resource allocation while maintaining service standards.
Contribute to achieving branch financial and operational targets.
Business Development
Identify new business opportunities within the Hamilton region.
Collaborate with the sales team to develop proposals and secure new contracts.
Identify opportunities to expand existing client accounts.
Monitor industry trends, market conditions, and competitor activity.
Compliance & Reporting
Maintain accurate documentation of security operations, incidents, and inspections.
Ensure compliance with applicable legislation, licensing requirements, and contractual obligations.
Prepare and submit regular operational reports to regional leadership.
Investigate incidents, address identified risks, and implement corrective actions.

Qualifications

Minimum 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role.
Demonstrated leadership and team management skills.
Strong knowledge of security operations, risk management, and incident response.
Excellent communication, organizational, and client relationship management skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and security management systems.
Valid Alberta Class 5 driver’s licence with a clean driving record.
Ability to travel throughout the Vancouver area and respond to emergencies outside regular business hours as required.

Work Environment

Hybrid work arrangement combining remote, office-based, and on-site responsibilities.
Primary office located in Calgary, Alberta.
Regular travel to client sites throughout the Calgary region.
Availability to address urgent operational matters outside regular business hours when required.

Compensation & Benefits

Performance-based bonus opportunities.
Flexible tiered benefits program (Bronze, Silver, and Gold plans).
Pension plan.
Company vehicle or car allowance, as applicable.
Ongoing professional development and training opportunities.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1726486

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More about this job

Responsibilities

Oversee security operations across Calgary-area client sites, ensuring service quality, regulatory and contractual compliance, effective staffing, and prompt incident response. Manage client relationships and operational reporting, support branch financial objectives, and contribute to business development and account growth.

Requirements

Requires 3–5 years of security operations or management experience, including at least 3 years in a supervisory role, along with leadership, risk management, incident response, communication, and client relationship skills. Candidates must be proficient in Microsoft Office and security management systems, hold a valid Alberta Class 5 driver’s licence with a clean record, and be able to travel and respond to emergencies outside regular hours.

Skills

Security Operations Management
Team Leadership
Personnel Supervision And Development
Risk Management
Incident Response
Regulatory Compliance
Operational Auditing
Emergency Response
Budgeting And Financial Planning
Expense Monitoring
Staffing And Resource Allocation
Business Development
Proposal Development
Operational Reporting
Microsoft Office

Benefits

Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Employee Assistance Program
Company Discounts
Performance-Based Bonuses
Flexible Benefits Plans
Pension Plan
Company Vehicle Or Car Allowance
Non-Taxable Fuel Allowance
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Security Operations
Security Personnel
Client Sites
Service Quality
Regulatory Compliance
Contractual Requirements
Site Inspections
Operational Audits
Emergency Response
Incident Investigation
Risk Management
Operational Reports
Branch Budgeting
Financial Planning
Expense Monitoring
Staffing Allocation
Business Development
Proposal Development
Account Expansion
Market Conditions
Microsoft Office
Security Management Systems
Alberta Class 5 Driver’s Licence

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