Service Department Manager
- Winnipeg, MB, Canada
$70,000 to $80,000 CAD / year · Full-time
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Job details
- Pay
- $70,000 to $80,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Summary
As directed by the Branch Manager, the Department Manager, Installations provides guidance and oversight to a team of internal installers and will coordinate a full-service installation program in the commercial construction industry utilizing internal and external contractor resources. The Manager will schedule the installation, maintenance, and customer service in categories such as; electronic access control, doors and hardware, and specialties products.
Job Responsibilities
But not limited to…
As directed by the Branch Manager, the Department Manager, Installations provides guidance and oversight to a team of internal installers and will coordinate a full-service installation program in the commercial construction industry utilizing internal and external contractor resources. The Manager will schedule the installation, maintenance, and customer service in categories such as; electronic access control, doors and hardware, and specialties products.
Job Responsibilities
But not limited to…
- Oversees the management of installation and service projects and ensures that standards, deadlines, and objectives are met according to established profit and budget plans
- Provides management and oversight of a team of internal installers and will engage the services of external contractors to facilitate the installation of electronic access control, doors and hardware and specialties products.
- Works directly with the sales staff and project coordinators to facilitate the installation of the products sold on a project.
- Assists team members by participating in sales activities including advertising, pricing, implementing sales strategies, etc., as it pertains to access control
- Interacts with customers via email, telephone and in person in a calm and professional manner at all times.
- Provides quick, courteous, and professional services to all internal and external customers
- Complies with all reasonable requests of customers or provides alternatives to rectify customer issues or complaints.
- Creates work orders and schedules installation crews to meet the construction schedules and timelines of the project.
- Responsible for analyzing and interpreting electrical blueprints.
- Performs employee evaluations prior to probationary completion date and annually thereafter.
- Informs the Branch Manager of progress against established goals and objectives and any personnel issues.
- Follows and enforces all safety rules on and off site.
- Coordinates with installers, hardware consultants, contractors and end-users.
- Build strong relationships with sub trades, contractors and site supervisors.
- Orders and coordinates equipment
- Combined office and field work
- Listen carefully to others on the telephone.
- Lifting of supplies and materials up to 50 lbs.
- Moderate lighting and temperature
- May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
- Frequent site visits
- Minimum 5 years supervisory/management experience a requirement.
- Minimum 7-10 years experience in the commercial construction industry
- Proficient computer skills in Office (i.e. Word, Excel, Access, etc) and Navision/ Avaware
- EHC designation an asset
- Access control security software experience an asset
- Combined office and field work
- Listen carefully to others on the telephone.
- Lifting of supplies and materials up to 50 lbs.
- Moderate lighting and temperature
- May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
- Frequent site visits
More about this job
Responsibilities
Oversee installation and service projects, manage internal installers and external contractors, and coordinate schedules, equipment, and customer service for commercial construction projects. Work with sales staff, project coordinators, contractors, and customers while monitoring budgets, evaluating employees, and enforcing safety requirements.
Requirements
Requires at least five years of supervisory or management experience and seven to ten years of experience in the commercial construction industry. Proficiency with Microsoft Office and Navision or Avaware is required; EHC designation and access control security software experience are assets.
Skills
- Installation Project Management
- Team Supervision
- Contractor Coordination
- Scheduling
- Customer Service
- Sales Support
- Budget Management
- Electrical Blueprint Interpretation
- Access Control
- Employee Evaluation
- Safety Compliance
- Equipment Ordering
- Relationship Building
- Microsoft Office
- Navision
- Avaware
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Construction
- Trades
- Customer Service & Support
- Security & Safety
Keywords
- Commercial Construction
- Installation Management
- Service Projects
- Electronic Access Control
- Doors And Hardware
- Specialty Products
- Internal Installers
- External Contractors
- Project Coordination
- Work Orders
- Construction Schedules
- Electrical Blueprints
- Budget Plans
- Sales Strategies
- Customer Service
- Employee Evaluations
- Safety Rules
- Equipment Ordering
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Navision
- Avaware
- EHC Designation
- Access Control Security Software
- Site Visits