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Added 1 day ago
A
Worksite Support Technician (Junior)
ALLPS
Sherwood Park, AB
- Full-time
We are seeking a hands-on Worksite Support Technician to provide deskside and field IT support across County Hall and other County-managed facilities in the Sherwood Park area. The…
Added 2 days ago
Managed Services - Service Desk Administrator 1
Convergence Networks
Ottawa, ON
This job operates at a very fast pace, and you must be comfortable handling high volumes of request tickets and phone calls. This position is similar to a Help Desk Analyst, Tier 1 Help…
Added 2 days ago
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IT Technician II
Altasciences
Montreal, QC · Laval, QC
- Full-time
An IT Technician II is responsible for supporting Altasciences’ users in their usage of the tools provided by the IT department such as computers, telephones, software, laptops, mobile…
Added 4 days ago
PI
Junior Desktop Technician- Co-op
Planitar Inc.
Waterloo, ON
- Full-time
…solution that combines immersive 3D tours, accurate floor plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in…
Added 8 days ago
LC
Desktop and System Support Technician, Junior
Linamar Corporation
Guelph, ON
- Full-time
The Desktop and System Support Technician, Junior position will be responsible for maintaining the integrity of the operating system server environment and installing system software…
Added 15 days ago
E
Senior Calibration Technician
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Provide technical guidance and support to junior calibration technicians and other employees.
Added 16 days ago
EI
Senior Calibration Technician
Ecolab Inc.
Calgary, AB
- Full-time
Provide technical guidance and support to junior calibration technicians and other employees.
Added 16 days ago
P
Junior Desktop Technician- Co-op
Planitar
Waterloo, ON
- Temporary
…solution that combines immersive 3D tours, accurate floor plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in…
Added 16 days ago
PI
Junior Desktop Technician- Co-op
Planitar Inc.
Waterloo, ON
- $18 to $23 CAD / hour
- Full-time
…solution that combines immersive 3D tours, accurate floor plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in…
Added 23 days ago
SH
Junior IT Helpdesk Technician
Spectrum Health Care
Toronto, ON
- $48,000 to $50,000 CAD / year
- Full-time
We are hiring full time Junior IT Helpdesk Technician for our Toronto office! In this role, you will be responsible in providing first-line technical support and assistance to end-users…
Added 1 month ago
AC
Senior Technician, ease Cloud Accounting Services
ACCA Careers
Timmins, ON
- Full-time
Provide support and training to junior bookkeeping team members
Added 2 months ago
M
Senior Bookkeeper, ease Cloud Accounting Services
MNP
Timmins, ON
- Full-time
Provide support and training to junior bookkeeping team members

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ALLPS

Worksite Support Technician (Junior)

Sherwood Park, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 21, 2027
Experience: 1–3 years of hands-on deskside, desktop, field, or end-user IT support experience.
Posting language: English
Posted: Oct 23, 2026

Original job description

Role Overview

We are seeking a hands-on Worksite Support Technician to provide deskside and field IT support across County Hall and other County-managed facilities in the Sherwood Park area. The successful candidate will assist with deploying and configuring end-user devices, troubleshooting peripherals and printers, supporting meeting-room audiovisual equipment, performing basic cabling tasks, and maintaining accurate IT asset records.

This is a practical, onsite support role requiring good customer service, attention to detail, safe working practices, and the ability to travel between multiple locations. Only County-managed devices may be connected to the County's local environment, and all work must follow approved IT security, device management, and cabling standards.

Key Responsibilities

Provide onsite deskside and field support for Windows 11 Enterprise desktops and laptops.
Image, configure, deploy, replace, and retrieve end-user devices in accordance with County procedures.
Troubleshoot common hardware, operating system, peripheral, and connectivity issues.
Install and configure monitors, docking stations, keyboards, mice, headsets, webcams, and other approved peripherals.
Diagnose and resolve common printer and printing issues, escalating complex faults when required.
Set up, test, and troubleshoot meeting-room audiovisual equipment, including displays, projectors, conferencing peripherals, and room connections.
Assist with iPhone and iPad setup, troubleshooting, and enrolment-related issues for devices managed through Microsoft Intune.
Perform basic physical network cabling and patching tasks in line with approved County cabling standards and instructions.
Support equipment installations and technology moves across County Hall and other County facilities within approximately 50 km of Sherwood Park.
Maintain accurate hardware inventory, asset tags, serial numbers, device assignments, and deployment or return records.
Record work performed, troubleshooting steps, and resolutions in the designated IT service management or asset tracking system.
Follow site access, change control, device handling, data protection, and workplace safety procedures.
Ensure that only County-managed and authorised devices are connected to the County's local IT environment.
Escalate incidents that require specialist network, server, security, or application support.
Communicate clearly with end users, provide progress updates, and maintain a professional onsite service experience.

Required Qualifications and Experience

1–3 years of hands-on deskside, desktop, field, or end-user IT support experience.
Practical experience deploying or replacing computers and troubleshooting Windows desktops or laptops.
Experience installing and troubleshooting common peripherals and printers.
Familiarity with basic meeting-room AV equipment and connectivity.
Basic understanding of network cables, patching, and physical connectivity.
Experience tracking IT assets, maintaining inventory records, or documenting equipment assignments.
Strong customer service, communication, organisation, and troubleshooting skills.
Valid driver's licence and ability to travel to multiple County facilities as required.
Ability and willingness to work onsite in the Edmonton / Sherwood Park area.

Technical Environment

End-user computing: Windows 11 Enterprise desktops and laptops
Mobile devices: iPhones and iPads managed through Microsoft Intune
Facilities: County Hall, 2001 Sherwood Drive, Sherwood Park, and other County-managed buildings within approximately 50 km
Infrastructure: Standard 19-inch equipment racks and County-approved cabling standards
Security: Only authorised, County-managed devices may connect to the local environment
Support scope: Device deployment, peripherals, printers, meeting-room AV, basic cabling, and asset management

Preferred Qualifications

CompTIA A+ certification.
Microsoft Certified: Endpoint Administrator Associate (MD-102).
Experience using an ITSM ticketing platform or IT asset management system.
Exposure to enterprise device imaging, deployment tools, and mobile device management.
Experience supporting users across multiple offices or facilities.

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More about this job

Responsibilities

Provide onsite deskside and field support, including deploying and troubleshooting Windows devices, peripherals, printers, mobile devices, and meeting-room audiovisual equipment. Perform basic cabling and equipment moves, maintain accurate asset and service records, follow security and safety procedures, and escalate specialist issues.

Requirements

Candidates need 1–3 years of hands-on end-user IT support experience, practical Windows device and peripheral troubleshooting experience, and familiarity with printers, meeting-room AV, basic cabling, and asset records. Strong customer service and organizational skills, a valid driver's licence, and willingness to work onsite and travel between facilities are required.

Skills

Deskside IT Support
Windows 11 Enterprise
Device Deployment
Hardware Troubleshooting
Peripheral Support
Printer Troubleshooting
Meeting-Room Audiovisual Support
Microsoft Intune
iPhone and iPad Support
Basic Network Cabling
IT Asset Management
ITSM Documentation
Customer Service
Incident Escalation
Workplace Safety

Visa sponsorship

Not detected in the job text

Keywords

Windows 11 Enterprise
Microsoft Intune
iPhone
iPad
Deskside Support
Field IT Support
Device Imaging
Device Deployment
Hardware Troubleshooting
Peripheral Installation
Printer Support
Audiovisual Equipment
Meeting-Room Technology
Network Cabling
Cable Patching
IT Asset Management
Asset Tags
Serial Numbers
ITSM
Mobile Device Management
Endpoint Administration
CompTIA A+
MD-102
Change Control
Data Protection
Device Security
Customer Service
Incident Escalation
19-Inch Equipment Racks

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