Inside Sales

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Mar 27, 2027
Experience: Completion of High School degree with 2-3 years of sales & customer service experience
Posting language: English
Posted: Sep 28, 2026

Original job description

Reporting to the Branch Manager, responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting and requests for literature. This position also handles all walk-in customers and their needs. This position will also provide support preparing customer orders in the warehouse.

Responsibilities and Duties:

Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments.
Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch.
Works the “open orders” report and “back order” report daily to make sure customers are getting their orders in a timely manner.
Responsible for the RMA processing at the branch.
Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks.
Orders supplies and keeps the branch stocked with office supplies. Stock received supplies and manage inventory.
Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the “Primary Function” of the job.
Completion of High School degree with 2-3 years of sales & customer service experience
Must have solid computer skills including strong MS Excel background
Forklift experience is a must
Must possess ability to work independently but function as a strong member of a team
Knowledge of company products, the industry, competitors, and basic business concepts
Must have excellent problem-solving skills, be detail oriented and organized
Must be able to multi-task and work on many different projects at one time.

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More about this job

Responsibilities

Respond to customer inquiries, process orders and quotations, resolve issues, track shipments, and assist walk-in customers while maintaining strong customer relationships. Monitor open and back orders, process returns, manage branch supplies and inventory, and support warehouse activities such as pulling, receiving, and loading orders.

Requirements

Requires a high school degree and 2–3 years of sales and customer service experience, along with strong computer skills, including Microsoft Excel, and forklift experience. Candidates should be organized, detail-oriented, able to solve problems and multitask, and capable of working independently as part of a team; knowledge of company products, the industry, competitors, and basic business concepts is also required.

Skills

Inside Sales
Customer Service
Order Processing
Product Selection
Quotation Preparation
Technical Customer Support
Shipment Tracking
Returns Management
Inventory Management
Microsoft Excel
Forklift Operation
Problem-Solving
Organization
Multitasking
Teamwork

Visa sponsorship

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Keywords

Inside Sales
Customer Service
Sales
Order Processing
Product Selection
Pricing
Quotations
Technical Questions
Sales Notes
Shipment Tracking
Open Orders
Back Orders
Returns
RMA Processing
Warehouse Support
Order Picking
Receiving
Loading And Unloading Trucks
Office Supplies
Inventory Management
Microsoft Excel
Forklift
Customer Relationships
Problem-Solving
Multitasking
Construction

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