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Added 31 mins ago
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Naval Project Quality Assurance Engineer - NETE
Weir
Dartmouth, NS
- Full-time
Provide Quality Assurance (QA) expertise across modelling, data management, data integration, analysis, and Independent Verification & Validation (IV&V) services in support of the Royal…
Added 1 hour ago
AG
Inventory - Field Data Collector
Acosta Group
Fort Erie, ON
- Part-time
The Data Collection Associate is responsible for collecting and transmitting data gathered from designated retail stores primarily using a handheld device.
Added 1 hour ago
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Inbound Business Development Representative (SDR)
PheedLoop
Toronto, ON
- Full-time
Own inbound lead flow: monitor, qualify, and route leads to AEs, ensuring a fast and accurate handoff process.
Added 1 hour ago
Director, Enterprise Sales, Public Sector
Databricks
Ottawa, ON
We are looking for an Enterprise Sales Director to lead our growing Public Sector business in Ottawa. Leading a team of Enterprise Named and Strategic Account Executives, you will be…
Added 1 hour ago
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Senior Data Manager
Singapore Land Authority (SLA)
SK
- Full-time
Lead SLA’s data governance team and drive the development and implementation of enterprise-wide policies, frameworks and practices to ensure that data is managed securely and effectively as…
Added 1 hour ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
St. John's, NL
- Full-time
Data-Driven Decision Making Use data and analytics to inform recruitment priorities, reporting, and actionable insights for stakeholders.
Added 1 hour ago
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Principal Software Engineer
Microsoft
Vancouver, BC
- Full-time
Lead technical strategy for enabling and optimizing frontier-scale AI models across Microsoft AI accelerators and cloud-scale AI infrastructure.
Added 1 hour ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 2 hours ago
CC
Business Analyst - Senior(Senior BA L3 | Must-Have: Agile/Scrum, UX/UI, Wireframing, WCAG 2.1, JIRA/Azure DevOps | Eval: Tech (40%), People (30%), Analytical (30%))
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
· Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
Added 2 hours ago
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Investment Consulting Analyst
Aon
Vancouver, BC
- Full-time
…between individual client performance reporting and portfolio analytics, and Consultant led special projects on a broad array of investment…
Added 2 hours ago
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Manager, Technical Support – Projects & Services (Global)
Ralliant
Mississauga, ON
- Full-time
Lead a distributed network of factory-based and regional technical support personnel
Added 2 hours ago
NA
Team Lead, Personal Lines Sales
NFP, an Aon company (Canada)
Calgary, AB
- Full-time
The Sales Team Lead is a key leadership role responsible for driving individual insurance sales performance, optimizing client engagement strategies, and mentoring a team of frontline sales…
Added 2 hours ago
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Manager, Marketing
Sports Careers
Vancouver, BC
- Full-time
The Manager, Marketing will lead a portfolio within the Canucks Sports & Entertainment (CSE) Marketing department and oversee the planning, development, and execution of all campaigns…
Added 2 hours ago
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RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…while advancing Customer 360 (C360) solutions built on a strong Data Foundation - integrating MuleSoft for data connectivity, Tableau for analytics, Marketing Cloud for personalized…
Added 2 hours ago
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Director of Data
Pebl
Remote, Canada
- $191,452 to $252,000 CAD / year
- Full-time
- Remote
We are seeking a highly technical, deeply analytical, and aggressively innovative Director of Data to lead our data strategy, infrastructure, and AI integration. You will not just be…
Added 3 hours ago
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Data Engineer
Wiraa
Canada
- Full-time
Lead triage meetings with global stakeholders to identify and resolve data issues collaboratively
Added 3 hours ago
CS
Senior Developer / Senior Designer – AML96
Confiar Services
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Design and implement data analytics and analytical application solutions supporting end-to-end business requirements.
Added 3 hours ago
Quantitative Equity Alpha Research Intern
CCLIM - Quantitative Equity
Vancouver, BC
Investing presents a rich set of research problems that you will explore in this role. Quantitative Researchers lead the development of our investment models and strategies. As an intern,…
Added 4 hours ago
T
Audit Manager I, Wealth Canada Audit (1121)
TD
Toronto, ON
- Full-time
…adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner…
Added 4 hours ago
T
Audit Manager I, Wealth Canada Audit (1144)
TD
Toronto, ON
- Full-time
…adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner…
Added 4 hours ago
T
Audit Manager II, Quality Assurance and Improvement Program- IT Audit (1094)
TD
Toronto, ON
- Full-time
…adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner…
Added 4 hours ago
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Manager, Actuarial - Financial Performance
TD
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Ensure the availability and quality of data used in all actuarial analyses, leveraging an in-depth knowledge of data systems.
Added 4 hours ago
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Senior Business Analyst – Data Management & Enablement
TD
Toronto, ON
- Full-time
The Senior Business Analyst supports enterprise data management initiatives through data literacy, persona management, communications, reporting, and adoption activities. Working closely…
Added 4 hours ago
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Quality Engineer II
TD
Toronto, ON
- Full-time
…will win by delivering capabilities, maximizing the use of data, automating execution, innovating with purpose, and enabling personalization for customers and prospects in the right channel…
Added 4 hours ago
T
Data Platform Engineering Manager
TD
Toronto, ON
- Full-time
The Data Platform Engineering Manager role is responsible for designing, building, and operating the enterprise technology reference data platform that serves as the foundation for…

Allshores

CX Systems Lead

Halifax, NS, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Allshores is seeking a collaborative CX Systems Lead to help shape the future of our customer experience technology. In this key role, you’ll bring business needs and technology together - leading the evolution of our CX platforms, dashboards, integrations, automation, and emerging AI-enabled capabilities while partnering with teams, consultants, and vendors to turn ideas into practical, impactful solutions.

Primary Responsibilities:

Support the development and lead the execution of a multi-year CX technology strategy and prioritized roadmap covering Power BI, Sogolytics, integrations, automation, and emerging platforms.
Oversee CX dashboards, survey configuration, administration, access, data quality, enhancements, documentation, and day-to-day platform effectiveness.
Translate business needs into business cases, functional requirements, technical requirements, user stories, process documentation, and delivery plans.
Lead system improvements and integrations from discovery through testing, release, adoption, and post-implementation monitoring, working with the appropriate internal teams and specialists.
Evaluate new technologies, vendors, consultants, and AI-enabled capabilities, including text analytics, sentiment and theme detection, predictive insights, automated reporting, and natural-language access to data.
Establish practical governance for system changes, access, testing, data use, documentation, and support; ensure training materials are developed with relevant partners.
Manage vendors, consultants, projects, and approved resources while maintaining strong relationships with CX, IT, Data, Finance, and other business stakeholders.

Skills, Experience & Attributes:

Five or more years of relevant experience in CX technology, business systems, technical product management, product ownership, or a related function.
Demonstrated experience leading complex cross-functional initiatives, vendors, and project teams.
Strong conceptual understanding of solution architecture, APIs, data pipelines, system integrations, data quality, and access management.
Proven ability to convert business objectives into clear requirements, roadmaps, business cases, and implemented solutions.
Excellent communication, stakeholder management, project leadership, documentation, and problem-solving skills.
Hands-on experience with Power BI, Sogolytics, or comparable analytics and survey platforms.
Basic SQL knowledge or other technical fluency.
Relevant project management, business analysis, product ownership, or technology certification.
Insurance or financial services experience.
Experience applying AI-enabled tools to customer insight, analytics, automation, or decision support, with an understanding of responsible AI governance

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More about this job

Responsibilities

Lead the development and execution of a multi-year customer experience technology strategy, overseeing platforms, dashboards, surveys, integrations, automation, and emerging AI capabilities. Translate business needs into requirements and delivery plans, lead system improvements through implementation and adoption, and establish governance while managing vendors and stakeholder relationships.

Requirements

Requires five or more years of relevant experience in CX technology, business systems, technical product management, product ownership, or a related field, along with experience leading complex cross-functional initiatives. Candidates should have technical fluency in architecture, APIs, integrations, data quality, and access management; hands-on experience with Power BI, Sogolytics, or comparable platforms; and strong communication, project leadership, and problem-solving skills.

Skills

CX Technology Strategy
Power BI
Sogolytics
Business Analysis
Requirements Gathering
Solution Architecture
APIs
Data Pipelines
System Integrations
Data Quality
Access Management
Project Leadership
Vendor Management
SQL
AI Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Technology
CX Technology Strategy
Power BI
Sogolytics
Dashboards
Survey Configuration
System Integrations
Automation
AI-Enabled Capabilities
Text Analytics
Sentiment Analysis
Theme Detection
Predictive Insights
Automated Reporting
Natural-Language Data Access
Solution Architecture
APIs
Data Pipelines
Data Quality
Access Management
SQL
Business Cases
Functional Requirements
Technical Requirements
User Stories
Project Management
Vendor Management
Responsible AI Governance
Insurance
Financial Services

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