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Added 14 mins ago
GC
Geomodeller/Structural Geologist
GEI Consultants, Inc.
Markham, ON
- Full-time
…part of our team of experts. The successful candidate will lead projects in Canada and worldwide in the mining and infrastructure…
Added 14 mins ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
Strong full-stack technical background - system design chops are essential, and front-end depth is a real plus. You lead from the front technically: you can sit in a design review and push…
Added 14 mins ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
Leadership & Account Planning: Map client lifecycle and lead internal FEF resources and client contacts to achieve desired outcomes..
Added 14 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 29 mins ago
S
Structural Engineer Intermediate
Sedgman
Montreal, QC
- Full-time
…includes conducting structural design, investigation, managing project budgets and schedules, as well as preparing technical…
Added 44 mins ago
H
Estimating Manager
Hays
Ottawa, ON
- $100,000 to $120,000 CAD / year
- Full-time
An established Ottawa-area residential builder is seeking an experienced Estimating Manager to lead estimating, purchasing, tendering, procurement, and contract administration functions…
Added 44 mins ago
ST
Systems Installation Integration Engineer
SEGULA Technologies
Montreal, QC
- Full-time
Lead specific engineering deliverables, ensuring project milestones, technical quality, and interface alignments are met.
Added 1 hour ago
A
Structural Engineering Graduate
AECOM
Pickering, ON
- $65,000 to $75,000 CAD / year
- Full-time
AECOM Buildings + Place, is seeking a motivated and skilled Structural Engineering Graduate to help lead buildings projects (commercial, institutional, light industrial facilities, such as…
Added 1 hour ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
Added 1 hour ago
SD
Communications Manager
School District No. 40 New Westminster
New Westminster, BC
- Full-time
…district and its many stakeholder groups. The position is the lead liaison between the district and the media, and will manage school district strategic communication plans, oversee its…
Added 1 hour ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Internship
…School District strives to be “The Best Place to Learn and…
Added 1 hour ago
RS
Executive Assistant and Business Operations Manager
Resolve Sleep Health
Oakville, ON
- $80,000 to $100,000 CAD / year
- Full-time
Manage and lead organization of complex calendars, including scheduling, rescheduling, prioritizing, and coordinating competing commitments.
Added 1 hour ago
Manager, Maintenance (ECC)
Explore Edmonton Corporation
Edmonton, AB
…will oversee preventative and corrective maintenance programs, lead a skilled team of unionized and non-unionized employees, manage contractors and vendors, and ensure all building systems…
Added 1 hour ago
HC
Continuous Improvement Lead
Hartmann Canada Inc
Brantford, ON
- $125,000 to $140,000 CAD / year
- Full-time
Join Our Global Process Excellence Team as a Continuous Improvement Lead for Planning, Supply Chain and Customer Service.
Added 1 hour ago
HM
Anesthesiology
Health Match BC
New Westminster, BC
- Full-time
Research & Scholarly Inquiry: Candidates will have opportunities to participate in or lead clinical research, departmental quality improvement (QI) initiatives, and multicentre clinical…
Added 1 hour ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a technical team as we embark on a company-wide ERP transformation. This is your opportunity to use cutting…
Added 1 hour ago
FC
Health & Safety Supervisor
FCC Canada
Toronto, ON
- Full-time
Lead the development and support implementation of Project Health and Safety Management plan, site safety plans, procedures and protocols for construction activities in compliance with…
Added 1 hour ago
MO
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
- $90,000 to $100,000 CAD / year
…to the next level. As we continue to grow, we are seeking a Project Technician – L3 Networking Specialist to join us in creating innovative technology solutions that will shape the future…
Added 2 hours ago
Account Manager
Ask-AI
Toronto, ON
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting…
Added 2 hours ago
GC
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
Lead the design, configuration, implementation, and optimization of SAP SuccessFactors Compensation
Added 2 hours ago
MA
Account Manager
Mosaic AI
Toronto, ON
- Other
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting…
Added 2 hours ago
IC
AI Creative Strategist
Impact Clients
Remote, Canada
- Full-time
- Remote
A path to leadership. Help build the team as the channel grows, with the opportunity to eventually lead the creative division.
Added 3 hours ago
TP
Franchise Project Manager
Topper's Pizza Franchise Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an experienced, organized, and results-driven Construction Project Manager to join our Franchise Development team. The Construction Project Manager is responsible for…
Added 3 hours ago
Q
Manager, Technical Support – Projects & Services (Global)
Qualitrol
Toronto, ON
- Full-time
Integrates factory-based expertise with regional field support and standardized global systems to enable effective project execution, rapid issue resolution, and continuous product…
Added 3 hours ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time

Allshores

CX Systems Lead

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Allshores is seeking a collaborative CX Systems Lead to help shape the future of our customer experience technology. In this key role, you’ll bring business needs and technology together - leading the evolution of our CX platforms, dashboards, integrations, automation, and emerging AI-enabled capabilities while partnering with teams, consultants, and vendors to turn ideas into practical, impactful solutions.

Primary Responsibilities:

Support the development and lead the execution of a multi-year CX technology strategy and prioritized roadmap covering Power BI, Sogolytics, integrations, automation, and emerging platforms.
Oversee CX dashboards, survey configuration, administration, access, data quality, enhancements, documentation, and day-to-day platform effectiveness.
Translate business needs into business cases, functional requirements, technical requirements, user stories, process documentation, and delivery plans.
Lead system improvements and integrations from discovery through testing, release, adoption, and post-implementation monitoring, working with the appropriate internal teams and specialists.
Evaluate new technologies, vendors, consultants, and AI-enabled capabilities, including text analytics, sentiment and theme detection, predictive insights, automated reporting, and natural-language access to data.
Establish practical governance for system changes, access, testing, data use, documentation, and support; ensure training materials are developed with relevant partners.
Manage vendors, consultants, projects, and approved resources while maintaining strong relationships with CX, IT, Data, Finance, and other business stakeholders.

Skills, Experience & Attributes:

Five or more years of relevant experience in CX technology, business systems, technical product management, product ownership, or a related function.
Demonstrated experience leading complex cross-functional initiatives, vendors, and project teams.
Strong conceptual understanding of solution architecture, APIs, data pipelines, system integrations, data quality, and access management.
Proven ability to convert business objectives into clear requirements, roadmaps, business cases, and implemented solutions.
Excellent communication, stakeholder management, project leadership, documentation, and problem-solving skills.
Hands-on experience with Power BI, Sogolytics, or comparable analytics and survey platforms.
Basic SQL knowledge or other technical fluency.
Relevant project management, business analysis, product ownership, or technology certification.
Insurance or financial services experience.
Experience applying AI-enabled tools to customer insight, analytics, automation, or decision support, with an understanding of responsible AI governance

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More about this job

Responsibilities

Lead the development and execution of a multi-year customer experience technology strategy, overseeing platforms, dashboards, surveys, integrations, automation, and emerging AI capabilities. Translate business needs into requirements and delivery plans, lead system improvements through implementation and adoption, and establish governance while managing vendors and stakeholder relationships.

Requirements

Requires five or more years of relevant experience in CX technology, business systems, technical product management, product ownership, or a related field, along with experience leading complex cross-functional initiatives. Candidates should have technical fluency in architecture, APIs, integrations, data quality, and access management; hands-on experience with Power BI, Sogolytics, or comparable platforms; and strong communication, project leadership, and problem-solving skills.

Skills

CX Technology Strategy
Power BI
Sogolytics
Business Analysis
Requirements Gathering
Solution Architecture
APIs
Data Pipelines
System Integrations
Data Quality
Access Management
Project Leadership
Vendor Management
SQL
AI Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Technology
CX Technology Strategy
Power BI
Sogolytics
Dashboards
Survey Configuration
System Integrations
Automation
AI-Enabled Capabilities
Text Analytics
Sentiment Analysis
Theme Detection
Predictive Insights
Automated Reporting
Natural-Language Data Access
Solution Architecture
APIs
Data Pipelines
Data Quality
Access Management
SQL
Business Cases
Functional Requirements
Technical Requirements
User Stories
Project Management
Vendor Management
Responsible AI Governance
Insurance
Financial Services

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