Jobs in Canada

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Added 14 mins ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
We are hiring a Senior DevOps Engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…
Added 16 mins ago
Senior Data Specialist, Retro Administration
Munich Re
Toronto, ON
The Senior Data Specialist serves as the primary administrator and subject matter expert for the TAI Reinsurance Administration platform supporting Retro Operations. This role is…
Added 16 mins ago
Director, Operations - E-Commerce, Vaughan Fulfillment Center
Sobeys
Vaughan, ON
You’ll lead a complex, technology-enabled fulfillment environment, leveraging automation, data, and operational insights to optimize capacity, productivity, quality, freshness, and service.…
Added 16 mins ago
Back-End Delivery Manager
Government of Alberta
AB
…products and services more effectively by providing shared platform capabilities, reusable components, and common data…
Added 31 mins ago
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Senior Warehouse Operative Specialist
Humanoid
Burnaby, BC
- Full-time
…mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even…
Added 31 mins ago
Cloud Support Eng. II (DSE), Support Engineering
Amazon
Toronto, ON · Vancouver, BC
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud…
Added 45 mins ago
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Lead Optimizely Solutions Architect
Valtech
Canada
- Full-time
Experience designing analytics and data solutions involving platforms such as Optimizely Data Platform, Google Analytics, Adobe Analytics, Snowflake or BigQuery.
Added 45 mins ago
AI
React Native- Lead
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
Support the four self-sufficiency exercises during hypercare (deploy hotfix, onboard from KB, restore during simulated P1, extend using established patterns).
Added 45 mins ago
DI
AI Tooling Developer (1897) 90-100hr
Direct IT Recruiting Inc.
Toronto, ON
- $90 to $100 CAD / hour
- Contract
The AI Tooling Developer is a hands-on technical role within the AI team, responsible for supporting enterprise assistant platforms and the systems that connect them to organizational data…
Added 46 mins ago
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Staff Software Engineer - Capital One Travel Tech - Full-stack
Capital One
Toronto, ON
- Full-time
Act as a tech lead developer owning technical design and development of cross-functional, multi-platform, fault tolerant application systems
Added 46 mins ago
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Principal Associate, Software Engineering
Capital One
Toronto, ON
- Full-time
Work on a variety of projects focusing on full stack development, infrastructure, tooling, platform engineering, developer experience and data engineering.
Added 46 mins ago
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Technical Support Lead
Accenture
Toronto, ON
- Full-time
Lead and mentor a team of XR technicians, device specialists, and operational support resources.
Added 1 hour ago
QI
AI Engineer
Quartermaster inc.
Toronto, ON
- Full-time
We’re building Toronto’s dedicated platform for home management to empower the city’s homeowners and to better connect our neighbours and the local Pros they trust.
Added 1 hour ago
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Stagiaire en IA et robotique / AI/ML/Robotics Developer Intern
CM Labs
Montreal, QC
- Internship
…equipment and train skilled operators. Through our Vortex Studio platform, we provide capabilities for training simulators, mission rehearsal, serious games, virtual prototyping, and…
Added 1 hour ago
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Research Associate, Quantitative Research Team - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
Apply specialized skills and fundamental data science methods such as predictive factor modeling, time series forecast or deep learning, to build new equity returns forecasting models.
Added 1 hour ago
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Applied Machine Learning Scientist I
TD
Toronto, ON
- Full-time
…drive the development and deployment of ML solutions that power data-driven decision-making across our Business Banking division. You’ll work closely with various teams to bring AI…
Added 1 hour ago
GitHub AI Consultant
Lantern
Edmonton, AB
…quality is evident not only in our work but also in how we support and empower our employees. At Lantern, our culture mirrors our core values and unwavering dedication to realizing our…
Added 1 hour ago
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Senior Software Engineer (Python / GenAI) – Markets Technology
Citi
Mississauga, ON
- Full-time
…scale - contributing to platforms that process real financial data, support critical market operations, and place Generative AI at the heart of how risk is understood and managed. This is…
Added 1 hour ago
C1
AML Investigator - (Hybrid)
Central 1
Toronto, ON · Vancouver, BC
- Full-time
Access to a learning platform and educational assistance support
Added 1 hour ago
C1
AML Analyst - (Hybrid)
Central 1
Toronto, ON · Vancouver, BC
- Full-time
Access to a learning platform and educational assistance support
Added 1 hour ago
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Staff Data Developer
AtkinsRéalis
Montreal, QC
- Full-time
We are looking for a practical, collaborative, and technically strong Staff Data Developer who can lead complex engineering work while remaining close to delivery and operations. The role…
Added 1 hour ago
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Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
…hybrid search, reranking, and grounding strategies over curated data…
Added 1 hour ago
Financial Analyst
Munich Re
Toronto, ON
…financial information and meaningful business insights that support…
Added 1 hour ago
Accountant
Munich Re
Toronto, ON
Prepare complex profit commission calculations and reporting to support accurate client settlements.
Added 1 hour ago
Senior Security Engineer, Threat Response
Asana
Vancouver, BC
Hands-on experience investigating software supply chain threats, with fluency in auditing modern developer ecosystems (e.g., npm, PyPI), build logs, and CI/CD pipelines.

Allshores

CX Systems Lead

Toronto, ON, Canada

$95,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $95,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Allshores is seeking a collaborative CX Systems Lead to help shape the future of our customer experience technology. In this key role, you’ll bring business needs and technology together - leading the evolution of our CX platforms, dashboards, integrations, automation, and emerging AI-enabled capabilities while partnering with teams, consultants, and vendors to turn ideas into practical, impactful solutions.

Primary Responsibilities:

Support the development and lead the execution of a multi-year CX technology strategy and prioritized roadmap covering Power BI, Sogolytics, integrations, automation, and emerging platforms.
Oversee CX dashboards, survey configuration, administration, access, data quality, enhancements, documentation, and day-to-day platform effectiveness.
Translate business needs into business cases, functional requirements, technical requirements, user stories, process documentation, and delivery plans.
Lead system improvements and integrations from discovery through testing, release, adoption, and post-implementation monitoring, working with the appropriate internal teams and specialists.
Evaluate new technologies, vendors, consultants, and AI-enabled capabilities, including text analytics, sentiment and theme detection, predictive insights, automated reporting, and natural-language access to data.
Establish practical governance for system changes, access, testing, data use, documentation, and support; ensure training materials are developed with relevant partners.
Manage vendors, consultants, projects, and approved resources while maintaining strong relationships with CX, IT, Data, Finance, and other business stakeholders.

Skills, Experience & Attributes:

Five or more years of relevant experience in CX technology, business systems, technical product management, product ownership, or a related function.
Demonstrated experience leading complex cross-functional initiatives, vendors, and project teams.
Strong conceptual understanding of solution architecture, APIs, data pipelines, system integrations, data quality, and access management.
Proven ability to convert business objectives into clear requirements, roadmaps, business cases, and implemented solutions.
Excellent communication, stakeholder management, project leadership, documentation, and problem-solving skills.
Hands-on experience with Power BI, Sogolytics, or comparable analytics and survey platforms.
Basic SQL knowledge or other technical fluency.
Relevant project management, business analysis, product ownership, or technology certification.
Insurance or financial services experience.
Experience applying AI-enabled tools to customer insight, analytics, automation, or decision support, with an understanding of responsible AI governance

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More about this job

Responsibilities

Lead the CX technology strategy and roadmap, oversee CX platforms and dashboards, and translate business needs into requirements and delivery plans. Manage system improvements, integrations, vendors, and AI-enabled capabilities while establishing governance and coordinating adoption with cross-functional teams.

Requirements

Requires at least five years of relevant experience and a record of leading complex cross-functional initiatives, vendors, and project teams. Candidates should bring technical fluency in integrations, data quality, and access management; experience with Power BI, Sogolytics, or comparable platforms; and strong communication, project leadership, and requirements skills.

Skills

CX Technology Strategy
Power BI
Sogolytics
Dashboard Administration
Survey Configuration
System Integrations
Solution Architecture
APIs
Data Pipelines
Data Quality
Access Management
Requirements Analysis
Project Leadership
Vendor Management
Basic SQL
Responsible AI Governance

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Technology
CX Technology Strategy
Power BI
Sogolytics
CX Dashboards
Survey Configuration
System Integrations
Automation
Artificial Intelligence
Text Analytics
Sentiment Analysis
Theme Detection
Predictive Insights
Automated Reporting
Natural-Language Data Access
Solution Architecture
APIs
Data Pipelines
Data Quality
Access Management
Business Cases
Functional Requirements
Technical Requirements
User Stories
Project Management
Vendor Management
SQL
Responsible AI Governance
Insurance
Financial Services

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