Jobs in Canada

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Added 2 hours ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
Understanding the end-to-end flow of the client, bank, and customer value chain
Added 4 hours ago
MS
Onboarding Engagement Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
The Onboarding Project Manager will be part of the U.S. Public Equity Solutions group within the Morgan Stanley at Work organization. U.S. Public Equity Solutions service group is…
Added 5 hours ago
S
Meat - Meat Cutter
Sobeys
Sherwood Park, AB
- Full-time
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 6 hours ago
DG
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
- Full-time
Reporting to the Area manager , Remote Hospitality West, the Culinary Operations Supervisor is responsible for leading culinary excellence and standardization throughout Western Canada. The…
Added 9 hours ago
KH
Property Manager
KY Home Solution
Charlottetown, PE
- Full-time
If so, you might be our next Property Manager.
Added 9 hours ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Sherwood Park, AB
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 9 hours ago
QR
Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
Working closely with the Operations Manager, Purchaser, Customer Service, and Sales teams, the Warehouse Supervisor drives continuous improvement, develops employees, supports…
Added 10 hours ago
TE
Leasing Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $75,000 to $80,000 CAD / year
The Leasing Manager is responsible for overseeing leasing activities across the property portfolio, with a focus on maximizing occupancy, optimizing rental performance, and maintaining…
Added 10 hours ago
CM
Campaign Manager
Curiocity Media Group
Toronto, ON
- Full-time
The Campaign Manager is the operational backbone of a branded campaign at CMG Labs, owning it end-to-end from contract confirmation through post-campaign reporting. This role suits someone…
Added 10 hours ago
LD
Retail Team Lead
LEGOLAND Discovery Centre
Vaughan, ON · Toronto, Ontario
- $19.5 CAD / hour
- Full-time
Support recruitment, onboarding, training, and ongoing development of the Retail Team.
Added 11 hours ago
S
In Store Bakery - Baker
Sobeys
Emerald Park, SK
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 11 hours ago
MC
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
The Manager, Link Layer Integration, Verification & Validation is responsible for leading the end-to-end integration, verification, validation, and operational readiness of advanced…
Added 11 hours ago
MC
IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
- Contract
Implement SSO, MFA, adaptive authentication and customer onboarding journeys.
Added 11 hours ago
S
Produce - Manager Produce
Sobeys
Toronto, ON
- Full-time
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 11 hours ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Emerald Park, SK
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 13 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Langley (District), BC · City of Langley, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 13 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 13 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 13 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Coquitlam, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 15 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 17 hours ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Senior Manager, Corporate Accounting, the Accounts Payable Manager will play a key leadership role within AIM’s Finance Shared Services Center (FSSC). The incumbent will be…
Added 17 hours ago
S
Produce - Clerk Produce
Sobeys
Toronto, ON
- Full-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 18 hours ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
Added 18 hours ago
AM
Clinic Manager
Aafiyat Medical Centre (AMC)
Mississauga, ON
- Full-time
Aafiyat Medical Centre (AMC) is hiring a Clinic Manager for our Mississauga, Ontario location.
Added 19 hours ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
…systems, and working closely across product, operations, and customer teams, you’ll do well…

Allshores

Manager, Customer Insights

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business impact. In this highly visible role, you will bring together customer, broker, partner, and employee perspectives with operational and financial data to uncover opportunities, inspire action, and elevate experiences across the organization. If you are a collaborative leader, strategic thinker, and compelling storyteller who thrives on transforming complex insights into clear recommendations and measurable results, we would love to hear from you.

Primary Responsibilities:

Support the development and lead the execution of the enterprise Voice of the Customer strategy, roadmap, survey calendar, reporting cadence, and stakeholder engagement model.
Implement, administer, evaluate, and continuously improve relationship, transactional, claims, onboarding, servicing, renewal, complaint, and other feedback programs.
Work with stakeholders to determine where and when feedback should be collected; apply sound questionnaire design, sampling, response-rate, bias, and data-integrity practices.
Analyze quantitative and written feedback with support from the CX Team Lead and other resources; identify themes, sentiment, drivers, risks, and opportunities.
Connect feedback with complaints, claims, policy data, interactions, retention, renewals, operational performance, and financial results where relevant.
Integrate sentiment data derived from the Voice of the Customer program with operational and financial metrics to identify relationships, explain performance, and generate actionable insights.
Partner with the TBD, CX Systems on dashboards, integrations, automation, text analytics, AI-enabled analysis, and improvements to survey technology.
Deliver clear recommendations and compelling insight stories for operational teams, department leaders, and executives through context-appropriate monthly, quarterly, and annual reporting.
Chair and facilitate Voice of the Customer forums; maintain a formal action register with owners, timelines, status, expected outcomes, and measured results.
Constructively challenge delayed or insufficient actions and escalate material concerns when appropriate.
Lead, coach and develop direct reports, structure the insights team, and use co-op, vendor, or consultant resources effectively.

Skills, Experience & Attributes:

Five or more years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related function.
Demonstrated management experience, including team development and cross-functional leadership.
Strong business analysis, survey design, interpretation, facilitation, stakeholder management, and program governance skills.
Exceptional ability to turn complex data into clear, credible, and actionable stories for different audiences.
Proven ability to move from insight to recommendation, ownership, action tracking, and measurable business or customer outcomes.
Advanced statistical analysis experience.
Experience with Power BI, Sogolytics, or comparable survey, analytics, and visualization platforms.
Experience connecting customer feedback with commercial and operational data.
Insurance or financial services experience.

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More about this job

Responsibilities

Lead the enterprise Voice of the Customer strategy and feedback programs, analyzing customer and stakeholder feedback alongside operational and financial data to identify themes, risks, and opportunities. Present actionable insights, facilitate governance forums and action tracking, improve survey and analytics systems, and lead and develop the insights team.

Requirements

Requires five or more years of relevant experience, management experience, and strong skills in survey design, analysis, facilitation, stakeholder management, and program governance. Candidates should have advanced statistical analysis experience, be able to translate complex data into measurable actions, and have experience with analytics platforms and connecting customer feedback to commercial and operational data; insurance or financial services experience is noted.

Skills

Voice Of The Customer Strategy
Customer Insights
Survey Design
Advanced Statistical Analysis
Quantitative And Qualitative Analysis
Sentiment Analysis
Business Analysis
Data Integrity
Customer Experience Analytics
Stakeholder Management
Cross-Functional Leadership
Team Development
Data Visualization
Power BI
Sogolytics
Action Tracking

Visa sponsorship

Not detected in the job text

Keywords

Voice Of The Customer
Customer Insights
Customer Experience
Survey Strategy
Survey Design
Sampling
Response Rates
Data Integrity
Advanced Statistical Analysis
Sentiment Analysis
Text Analytics
Artificial Intelligence
Power BI
Sogolytics
Dashboards
Data Integration
Automation
Operational Metrics
Financial Metrics
Claims
Complaints
Retention
Renewals
Program Governance
Action Register
Insurance
Financial Services

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