Jobs in Canada

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Added 8 mins ago
Environmental Design and Approvals Sr Specialist
SYSTRA Canada
Toronto, ON
Full-time
We are seeking highly motivated and enthusiastic candidates for the position of Environmental Design & Approvals Manager.
Added 8 mins ago
Data Product Manager
Level Access
Canada
Full-time
Level Access is seeking a Data Product Manager to own enterprise data products that power reporting, analytics, operational intelligence, and AI-enabled workflows across the business.
Added 10 mins ago
Manager, Strategic Finance & Corporate Development
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Manager, Strategic Finance & Corporate Development plays a critical analytical role within the Enterprise Strategy & Growth team.
Added 10 mins ago
Senior Manager, Lifecycle Management Strategy
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…
Added 24 mins ago
Manager, Strategic Finance & Corporate Development
EQ Bank
Toronto, ON
Full-time
The Manager, Strategic Finance & Corporate Development plays a critical analytical role within the Enterprise Strategy & Growth team.
Added 24 mins ago
Senior Manager, Lifecycle Management Strategy
EQ Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…
Added 24 mins ago
Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 24 mins ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 24 mins ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 40 mins ago
Principal Medical Writer
GSK
Mississauga, ON
Full-time
…effective use of authoring/review tools and other automation/AI-enabled technology…
Added 54 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Oakville, ON
Internship
…will broaden your skill set through KPMG’s vast learning and development opportunities that you can take on to your future…
Added 54 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Hamilton, ON
Internship
…will broaden your skill set through KPMG’s vast learning and development opportunities that you can take on to your future…
Added 54 mins ago
Casual Social Worker
Halton Catholic District School Board
Burlington, ON
Full-time
…Catholic education by developing Christ-centered individuals enabled to transform society. A provincial leader in student achievement, Halton Catholic District School Board provides…
Added 54 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Ottawa, ON
Internship
…will broaden your skill set through KPMG’s vast learning and development opportunities that you can take on to your future…
Added 1 hour ago
Guest Service Agent
Northland Properties
Markham, ON
…flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team…
Added 1 hour ago
Housekeeping Room Attendant
Northland Properties
Markham, ON
…and flexible schedule, we're committed to your professional development and offer real career growth. We know you'd love to hear about our perks'incredible team rates and discounts at all 7…
Added 1 hour ago
Houseperson
Northland Properties
Markham, ON
Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
Added 2 hours ago
Manager, Customer Insights
Allshores
Halifax, NS
Full-time
Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business…
Added 2 hours ago
Manager Consumer Sales and Retention, ICG
Bell
Montreal, QC
Reporting to the Director, Consumer Sales and Retention, the Manager, Consumer Sales and Retention is responsible for leading the day-to-day operations and ongoing development of the Sales…
Added 2 hours ago
Manager, Government Funding & Incentives - Danone Canada
Danone
Boucherville, QC
$72,000 to $110,000 CAD / year
Full-time
Reporting to the Senior Manager, Cash, the Manager, Government Funding & Incentives plays a key role in identifying, coordinating, and optimizing government funding opportunities for Danone…
Added 2 hours ago
Manager, Government Funding & Incentives - Danone Canada
Danone
Boucherville, QC
$72,000 to $110,000 CAD / year
Full-time
Reporting to the Senior Manager, Cash, the Manager, Government Funding & Incentives plays a key role in identifying, coordinating, and optimizing government funding opportunities for Danone…
Added 3 hours ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst
EY
Toronto, ON
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…
Added 3 hours ago
Manager
Konrad
Toronto, ON
…innovation and about building best-in-class digital and AI-enabled…
Added 3 hours ago
Senior Manager, Commercial Operations
Takeda Canada Inc.
Toronto, ON
Full-time
The Senior Manager, Commercial Operations leads the operating rhythm, governance, and cross-functional execution that enable the effectiveness of the Canadian commercial organization and…
Added 3 hours ago
Manager, Operations
Reliance Home Comfort
Ottawa, ON
By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…

Allshores

Manager, Customer Insights

Halifax, NS, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business impact. In this highly visible role, you will bring together customer, broker, partner, and employee perspectives with operational and financial data to uncover opportunities, inspire action, and elevate experiences across the organization. If you are a collaborative leader, strategic thinker, and compelling storyteller who thrives on transforming complex insights into clear recommendations and measurable results, we would love to hear from you.

Primary Responsibilities:

Support the development and lead the execution of the enterprise Voice of the Customer strategy, roadmap, survey calendar, reporting cadence, and stakeholder engagement model.
Implement, administer, evaluate, and continuously improve relationship, transactional, claims, onboarding, servicing, renewal, complaint, and other feedback programs.
Work with stakeholders to determine where and when feedback should be collected; apply sound questionnaire design, sampling, response-rate, bias, and data-integrity practices.
Analyze quantitative and written feedback with support from the CX Team Lead and other resources; identify themes, sentiment, drivers, risks, and opportunities.
Connect feedback with complaints, claims, policy data, interactions, retention, renewals, operational performance, and financial results where relevant.
Integrate sentiment data derived from the Voice of the Customer program with operational and financial metrics to identify relationships, explain performance, and generate actionable insights.
Partner with the TBD, CX Systems on dashboards, integrations, automation, text analytics, AI-enabled analysis, and improvements to survey technology.
Deliver clear recommendations and compelling insight stories for operational teams, department leaders, and executives through context-appropriate monthly, quarterly, and annual reporting.
Chair and facilitate Voice of the Customer forums; maintain a formal action register with owners, timelines, status, expected outcomes, and measured results.
Constructively challenge delayed or insufficient actions and escalate material concerns when appropriate.
Lead, coach and develop direct reports, structure the insights team, and use co-op, vendor, or consultant resources effectively.

Skills, Experience & Attributes:

Five or more years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related function.
Demonstrated management experience, including team development and cross-functional leadership.
Strong business analysis, survey design, interpretation, facilitation, stakeholder management, and program governance skills.
Exceptional ability to turn complex data into clear, credible, and actionable stories for different audiences.
Proven ability to move from insight to recommendation, ownership, action tracking, and measurable business or customer outcomes.
Advanced statistical analysis experience.
Experience with Power BI, Sogolytics, or comparable survey, analytics, and visualization platforms.
Experience connecting customer feedback with commercial and operational data.
Insurance or financial services experience.

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More about this job

Responsibilities

Lead the enterprise Voice of the Customer strategy and feedback programs, analyzing customer and stakeholder feedback alongside operational and financial data to identify themes, risks, and opportunities. Present actionable insights, facilitate governance forums and action tracking, improve survey and analytics systems, and lead and develop the insights team.

Requirements

Requires five or more years of relevant experience, management experience, and strong skills in survey design, analysis, facilitation, stakeholder management, and program governance. Candidates should have advanced statistical analysis experience, be able to translate complex data into measurable actions, and have experience with analytics platforms and connecting customer feedback to commercial and operational data; insurance or financial services experience is noted.

Skills

Voice Of The Customer Strategy
Customer Insights
Survey Design
Advanced Statistical Analysis
Quantitative And Qualitative Analysis
Sentiment Analysis
Business Analysis
Data Integrity
Customer Experience Analytics
Stakeholder Management
Cross-Functional Leadership
Team Development
Data Visualization
Power BI
Sogolytics
Action Tracking

Visa sponsorship

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Keywords

Voice Of The Customer
Customer Insights
Customer Experience
Survey Strategy
Survey Design
Sampling
Response Rates
Data Integrity
Advanced Statistical Analysis
Sentiment Analysis
Text Analytics
Artificial Intelligence
Power BI
Sogolytics
Dashboards
Data Integration
Automation
Operational Metrics
Financial Metrics
Claims
Complaints
Retention
Renewals
Program Governance
Action Register
Insurance
Financial Services

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