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Added 56 mins ago
Events Marketing Manager
Wagepoint
Remote, Canada
$85,000 to $95,000 CAD / year
Full-time · Remote
We're looking for a talented Events Marketing Manager who enjoys tackling hard problems and wants to create meaningful impact for small businesses across Canada. In this role, you'll own…
Added 3 hours ago
Business Advisor
City of Saint John
Saint John, NB
Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 3 hours ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Senior Manager, Investment Accounting and Reporting, the Senior Analyst, Investment Accounting & Reporting is responsible for the General Ledger and performing accounting…
Added 3 hours ago
Manager of Corporate Accounting and Financial Reporting
Sanimax
Montreal, QC
Full-time
Reporting to the Corporate Controller, the Manager of Corporate Accounting and Financial Reporting provides hands-on support for corporate accounting, consolidation, financial reporting,…
Added 4 hours ago
Senior Mechanical Engineer
ATS Industrial Automation
Cambridge, ON
Full-time
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 4 hours ago
Customer Energy Management & Partnerships Analyst
Toronto Hydro
Toronto, ON
Experience with SQL, Alteryx, Tableau, MS Project, CRM databases, Energy Star Portfolio Manager and Save On Energy applications preferred
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Industrial Systems Programmer (Robots and CNC)
Safran
Mirabel, QC
Full-time
In accordance with the standards established by the Programming team manager, perform programming of robotic and CNC cells for new products or major changes to existing programs according…
Added 5 hours ago
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NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Full-time
Provide comprehensive administrative and program support for the Manufacturing Sciences and Industrial Automation & Design programs, including coordinating projects, meetings, events,…
Added 5 hours ago
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Loblaw Companies Limited
Brampton, ON
Full-time
Embrace Site Reliability Engineering principles of proactivity, automation, cross-functional collaboration, fast+safe failing to continually improve our technology and culture.
Added 5 hours ago
Manager, eCommerce Communications & Operations
Loblaw Digital
Toronto, ON
Full-time
As the Manager, eCommerce Communications & Operations, you will help enable proactive, effective communications across our eCommerce business and enterprise partners.
Added 5 hours ago
Software Developer II
LMI Technologies
Burnaby, BC
$93,000 to $139,000 CAD / year
Full-time
…platform behind the 3D sensors that are the "eyes" of industrial automation, and we have just built its core architecture. You'll be building new features, influencing backend architecture,…
Added 6 hours ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Full-time
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 6 hours ago
Personal Support Worker - Hamilton, Ancaster, Binbrook, Stoney Creek
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Group RRSP and Retirement Savings Program for Home Health Ontario employees
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Hamilton Personal Support Worker Talent Network
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Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health Authority
Halifax, NS
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Added 7 hours ago
Manager, Maintenance Operations
York University
Toronto, ON
Full-time
…core values.Reporting to the Director, Energy Management, the Manager, Maintenance Operations provides leadership for the delivery of repair, corrective maintenance, and related building…
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Senior Manager, Maintenance
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Brampton, ON
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The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 8 hours ago
Intermediate Project Manager/Analyst
Affinity
Vancouver, BC
Contract
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Added 9 hours ago
Software Developer II
LMI Technologies
Burnaby, BC
$93,000 to $139,000 CAD / year
Full-time
…platform behind the 3D sensors that are the "eyes" of industrial automation, and we have just built its core architecture. You'll be building new features, influencing backend architecture,…
Added 9 hours ago
System Administrator
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Full-time
Reporting to the Senior Manager - IT Infrastructure, the Systems Administrator plays a key role in the operation, evolution, and security of the company’s technology environments. Working…
Added 10 hours ago
Plant Support Person
B&B Contracting Group
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Assist the Plant Supervisor and Operations Manager in resolving operational, mechanical, process, productivity, and manpower-related issues.
Added 10 hours ago
Senior Manager, Maintenance
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Brampton, ON
The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 10 hours ago
Senior Manager, Maintenance
CONA Services
Brampton, ON
The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 10 hours ago
Product Group Technology Lead II (Secure Onboarding & Identity Proofing (CIAM)
TD
Toronto, ON · Mississauga, ON
Full-time
…design, development, testing and deployment – leveraging test automation, CI/CD and modern DevSecOps practices on…
Added 10 hours ago
Manager, Exchange Traded Products Compliance Advisory (5444)
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Toronto, ON
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Manager, Exchange Traded Products Compliance Advisory position is responsible for providing advice and guidance on regulatory requirements and firm policies applicable to the Exchange…

Allshores

Manager, Customer Insights

Halifax, NS, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business impact. In this highly visible role, you will bring together customer, broker, partner, and employee perspectives with operational and financial data to uncover opportunities, inspire action, and elevate experiences across the organization. If you are a collaborative leader, strategic thinker, and compelling storyteller who thrives on transforming complex insights into clear recommendations and measurable results, we would love to hear from you.

Primary Responsibilities:

Support the development and lead the execution of the enterprise Voice of the Customer strategy, roadmap, survey calendar, reporting cadence, and stakeholder engagement model.
Implement, administer, evaluate, and continuously improve relationship, transactional, claims, onboarding, servicing, renewal, complaint, and other feedback programs.
Work with stakeholders to determine where and when feedback should be collected; apply sound questionnaire design, sampling, response-rate, bias, and data-integrity practices.
Analyze quantitative and written feedback with support from the CX Team Lead and other resources; identify themes, sentiment, drivers, risks, and opportunities.
Connect feedback with complaints, claims, policy data, interactions, retention, renewals, operational performance, and financial results where relevant.
Integrate sentiment data derived from the Voice of the Customer program with operational and financial metrics to identify relationships, explain performance, and generate actionable insights.
Partner with the TBD, CX Systems on dashboards, integrations, automation, text analytics, AI-enabled analysis, and improvements to survey technology.
Deliver clear recommendations and compelling insight stories for operational teams, department leaders, and executives through context-appropriate monthly, quarterly, and annual reporting.
Chair and facilitate Voice of the Customer forums; maintain a formal action register with owners, timelines, status, expected outcomes, and measured results.
Constructively challenge delayed or insufficient actions and escalate material concerns when appropriate.
Lead, coach and develop direct reports, structure the insights team, and use co-op, vendor, or consultant resources effectively.

Skills, Experience & Attributes:

Five or more years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related function.
Demonstrated management experience, including team development and cross-functional leadership.
Strong business analysis, survey design, interpretation, facilitation, stakeholder management, and program governance skills.
Exceptional ability to turn complex data into clear, credible, and actionable stories for different audiences.
Proven ability to move from insight to recommendation, ownership, action tracking, and measurable business or customer outcomes.
Advanced statistical analysis experience.
Experience with Power BI, Sogolytics, or comparable survey, analytics, and visualization platforms.
Experience connecting customer feedback with commercial and operational data.
Insurance or financial services experience.

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More about this job

Responsibilities

Lead the enterprise Voice of the Customer strategy and feedback programs, analyzing customer and stakeholder feedback alongside operational and financial data to identify themes, risks, and opportunities. Present actionable insights, facilitate governance forums and action tracking, improve survey and analytics systems, and lead and develop the insights team.

Requirements

Requires five or more years of relevant experience, management experience, and strong skills in survey design, analysis, facilitation, stakeholder management, and program governance. Candidates should have advanced statistical analysis experience, be able to translate complex data into measurable actions, and have experience with analytics platforms and connecting customer feedback to commercial and operational data; insurance or financial services experience is noted.

Skills

Voice Of The Customer Strategy
Customer Insights
Survey Design
Advanced Statistical Analysis
Quantitative And Qualitative Analysis
Sentiment Analysis
Business Analysis
Data Integrity
Customer Experience Analytics
Stakeholder Management
Cross-Functional Leadership
Team Development
Data Visualization
Power BI
Sogolytics
Action Tracking

Visa sponsorship

Not detected in the job text

Keywords

Voice Of The Customer
Customer Insights
Customer Experience
Survey Strategy
Survey Design
Sampling
Response Rates
Data Integrity
Advanced Statistical Analysis
Sentiment Analysis
Text Analytics
Artificial Intelligence
Power BI
Sogolytics
Dashboards
Data Integration
Automation
Operational Metrics
Financial Metrics
Claims
Complaints
Retention
Renewals
Program Governance
Action Register
Insurance
Financial Services

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