Jobs in Canada

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Added 1 hour ago
PH
Coordinator, Population and Public Health, BCCDC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…successful initiatives and project reports (knowledge transfer/broker role). Conducts literature scans, reviews and summarizes emerging research, and prepares reports, briefing documents…
Added 5 hours ago
MC
Senior Marketing Specialist- US and Canada Locations
MMC Corporate
Toronto, ON
- Other
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 7 hours ago
M
Senior Marketing Specialist- US and Canada Locations
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 8 hours ago
C
Sales Assistant - Contract
Colgate-Palmolive
Toronto, ON
- $69,300 to $80,850 CAD / year
- Full-time
…meeting, and consolidating the monthly Retail Priorities for our Broker Partner…
Added 8 hours ago
TI
AI Platform Engineer
TMT IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- $100 to $105 CAD / hour
- Contract
Strong stakeholder management and ability to broker agreements across security, risk, compliance, and engineering teams.
Added 12 hours ago
AD
Global Logistics and Compliance Manager
Active Dynamics
Scarborough Bluffs Park, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 12 hours ago
AC
Senior Underwriter and Team Leader
APRIL Canada Insurance
Toronto, ON
- Full-time
…You will work closely with Business Development, which leads broker development and gathers market feedback, and with technical specialists across…
Added 12 hours ago
M
Senior Manager, Valuations
MNP
Vancouver, BC
- Full-time
Oversee IPO services such as investment broker/banker selection and issue pricing
Added 13 hours ago
M
Senior Leader, Employee & Individual Benefits
Marsh
Ottawa, ON · Mississauga, ON
- Other
Added 13 hours ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 14 hours ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
…behalf of other financial institutions to the Canadian Mortgage Broker…
Added 16 hours ago
TI
Canadian Customs Compliance Specialist
Tranzeal Incorporated
ON · Ontario, Canada
- Contract
Added 16 hours ago
TC
Group Benefits Analyst
The Consulting House Inc.
Canada
- Full-time
…with previous experience working for an Insurance Carrier or Broker. You will collaborate closely with advisors, account managers, and administrators to ensure exceptional client service…
Added 17 hours ago
M
Marketing Automation & Analytics
Morningstar
Toronto, ON
- Full-time
This role is based in New York and requires at least four days per week in the office
Added 17 hours ago
Y
Oracle PeopleSoft Financials Lead Consultant
Yochana
Mississauga, ON
- Contract
Build and support integrations using Integration Broker, REST/SOAP Web Services.
Added 17 hours ago
AB
Director, Group Retirement
AGA Benefit Solutions
Quebec, QC
- $85,000 to $106,000 CAD / year
- Full-time
Added 17 hours ago
AB
Director, Group Retirement
AGA Benefit Solutions
Montreal, QC
- $85,000 to $106,000 CAD / year
- Full-time
Added 17 hours ago
DI
Sr Representative, Auto Physical Damage
Definity Insurance Company
Montreal, QC
- Full-time
Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
Added 18 hours ago
M
Assistant Vice President / Vice President, Project Finance & Infrastructure
Morningstar
Toronto, ON
- Full-time
Added 18 hours ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Stettler, AB
Insurance broker level 1 license or working towards CAIB/CIP (financial support provided!)
Added 18 hours ago
IR
Commercial Lines Broker
Impact Recruitment
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
…insurance solutions, they are currently seeking a Commercial Lines Broker to join their growing team and contribute to safeguarding the assets of the local…
Added 18 hours ago
EH
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
- Contract
Manage and maintain the company’s online presence, including Empire Homes website content, the Empire Homes Broker Portal and third party websites (example: Livabl), ensuring imagery,…
Added 19 hours ago
C
https://fa-ewgu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/38504/?utm_medium=jobshare&utm_source=External+Job+Share
Chubb
Montreal, QC
- Contract
…centre environment to help deliver best-in class service to our broker partners. After completing a comprehensive training program, you will help serve the personal insurance needs of our…
Added 19 hours ago
Bilingual Customer Service Broker (Home & Auto)
OTIP Group of Companies (OTIP, Orbit, Curo)
Quispamsis, NB · Ottawa, ON · Waterloo, ON · Dartmouth, NS · Edmonton, AB
…makes a real difference? As a Bilingual licensed Insurance Broker, you’ll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting…
Added 19 hours ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Kelowna, BC
Insurance broker level 1 license or working towards CAIB/CIP (financial support provided!)

Allshores

Manager, Customer Insights

Toronto, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business impact. In this highly visible role, you will bring together customer, broker, partner, and employee perspectives with operational and financial data to uncover opportunities, inspire action, and elevate experiences across the organization. If you are a collaborative leader, strategic thinker, and compelling storyteller who thrives on transforming complex insights into clear recommendations and measurable results, we would love to hear from you.

Primary Responsibilities:

Support the development and lead the execution of the enterprise Voice of the Customer strategy, roadmap, survey calendar, reporting cadence, and stakeholder engagement model.
Implement, administer, evaluate, and continuously improve relationship, transactional, claims, onboarding, servicing, renewal, complaint, and other feedback programs.
Work with stakeholders to determine where and when feedback should be collected; apply sound questionnaire design, sampling, response-rate, bias, and data-integrity practices.
Analyze quantitative and written feedback with support from the CX Team Lead and other resources; identify themes, sentiment, drivers, risks, and opportunities.
Connect feedback with complaints, claims, policy data, interactions, retention, renewals, operational performance, and financial results where relevant.
Integrate sentiment data derived from the Voice of the Customer program with operational and financial metrics to identify relationships, explain performance, and generate actionable insights.
Partner with the TBD, CX Systems on dashboards, integrations, automation, text analytics, AI-enabled analysis, and improvements to survey technology.
Deliver clear recommendations and compelling insight stories for operational teams, department leaders, and executives through context-appropriate monthly, quarterly, and annual reporting.
Chair and facilitate Voice of the Customer forums; maintain a formal action register with owners, timelines, status, expected outcomes, and measured results.
Constructively challenge delayed or insufficient actions and escalate material concerns when appropriate.
Lead, coach and develop direct reports, structure the insights team, and use co-op, vendor, or consultant resources effectively.

Skills, Experience & Attributes:

Five or more years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related function.
Demonstrated management experience, including team development and cross-functional leadership.
Strong business analysis, survey design, interpretation, facilitation, stakeholder management, and program governance skills.
Exceptional ability to turn complex data into clear, credible, and actionable stories for different audiences.
Proven ability to move from insight to recommendation, ownership, action tracking, and measurable business or customer outcomes.
Advanced statistical analysis experience.
Experience with Power BI, Sogolytics, or comparable survey, analytics, and visualization platforms.
Experience connecting customer feedback with commercial and operational data.
Insurance or financial services experience.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the enterprise Voice of the Customer strategy and feedback programs, analyzing customer and stakeholder feedback alongside operational and financial data to identify themes, risks, opportunities, and measurable business impact. Deliver actionable recommendations and reporting, facilitate forums and action tracking, improve survey systems and analytics, and lead and develop the insights team.

Requirements

Requires at least five years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related field, along with management and cross-functional leadership experience. Candidates should bring advanced statistical analysis, strong survey and business analysis skills, experience connecting feedback to operational and commercial data, and familiarity with Power BI, Sogolytics, or comparable platforms; insurance or financial services experience is also sought.

Skills

Voice Of The Customer Strategy
Customer Insights
Survey Design
Advanced Statistical Analysis
Quantitative And Qualitative Analysis
Sentiment Analysis
Business Analysis
Data Integrity
Data Integration
Power BI
Sogolytics
Dashboard Development
Text Analytics
Stakeholder Management
Program Governance
Team Leadership

Visa sponsorship

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Keywords

Voice Of The Customer
Customer Insights
Customer Experience
Survey Strategy
Survey Design
Sampling
Response Rates
Data Integrity
Advanced Statistical Analysis
Sentiment Analysis
Text Analytics
Artificial Intelligence
Power BI
Sogolytics
Dashboards
Survey Technology
Data Integration
Operational Data
Financial Data
Claims
Complaints
Retention
Renewals
Program Governance
Action Tracking
Stakeholder Engagement
Cross-Functional Leadership
Insurance
Financial Services

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Jobs in Canada