Jobs in Canada

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Added 19 mins ago
SB
Open for Account Executives
Sterling Brokers
Canada
- Full-time
Strategic planning with your manager to constantly fine tune your territory approach to improve overall sales results on a weekly, monthly, & quarterly basis.
Added 19 mins ago
WC
Category Manager - Engineered Materials / Fastening Systems
White Cap Canada
Vaughan, ON
- Full-time
Drives and executes category program development using the toll gate process and works cross functionally with Packaging Design, Supply Chain, Distribution, Product Forecast, In Store…
Added 49 mins ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 49 mins ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 1 hour ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 1 hour ago
PL
Administrative manager
Prestige Laser & Skin Clinic
Burnaby, BC
- $50.5 to $52.5 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 3 hours ago
MO
Project Coordinator
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
Senior ERP Project Manager - Finance and Supply Chain Management - City of Hamilton
Added 3 hours ago
KM
Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)
Konica Minolta Business Solutions (Canada) Ltd.
Mississauga, ON · Montreal, QC · Ottawa, ON
- Full-time
Support Federal Government Program Manager with day-to-day contract maintenance activities.
Added 3 hours ago
RC
Cage Cashier
River Cree Resort & Casino
Enoch, AB
- Part-time
Reporting to the Cage Manager the Cage Cashier will ensure they promote utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC…
Added 3 hours ago
SG
Administrative manager
SMART GRID TECH INC
Mississauga, ON
- $50.5 to $53 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 4 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The HR Manager will provide HR leadership and advisory support to an assigned portfolio of clinical and corporate departments while also providing operational oversight to HR Consultants,…
Added 4 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 hours ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to…
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 5 hours ago
SL
Administrative manager
Sabio Law LLP
Brampton, ON
- $50.48 to $52 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 6 hours ago
FC
Member Consultant Chatham
FirstOntario Credit Union
Chatham-Kent, ON · Chatham, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)
Added 7 hours ago
EH
Management Trainee
Enterprise Holdings
Burnaby, BC
- Full-time
Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program.
Added 7 hours ago
A
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
- Full-time
Prospect, engage, and convert decision‑makers (small business owners, HR, payroll, and finance leaders) using a consultative B2B sales approach to build and grow a book of business.
Added 8 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 8 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 8 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 8 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…

Allshores

Manager, Customer Insights

Toronto, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business impact. In this highly visible role, you will bring together customer, broker, partner, and employee perspectives with operational and financial data to uncover opportunities, inspire action, and elevate experiences across the organization. If you are a collaborative leader, strategic thinker, and compelling storyteller who thrives on transforming complex insights into clear recommendations and measurable results, we would love to hear from you.

Primary Responsibilities:

Support the development and lead the execution of the enterprise Voice of the Customer strategy, roadmap, survey calendar, reporting cadence, and stakeholder engagement model.
Implement, administer, evaluate, and continuously improve relationship, transactional, claims, onboarding, servicing, renewal, complaint, and other feedback programs.
Work with stakeholders to determine where and when feedback should be collected; apply sound questionnaire design, sampling, response-rate, bias, and data-integrity practices.
Analyze quantitative and written feedback with support from the CX Team Lead and other resources; identify themes, sentiment, drivers, risks, and opportunities.
Connect feedback with complaints, claims, policy data, interactions, retention, renewals, operational performance, and financial results where relevant.
Integrate sentiment data derived from the Voice of the Customer program with operational and financial metrics to identify relationships, explain performance, and generate actionable insights.
Partner with the TBD, CX Systems on dashboards, integrations, automation, text analytics, AI-enabled analysis, and improvements to survey technology.
Deliver clear recommendations and compelling insight stories for operational teams, department leaders, and executives through context-appropriate monthly, quarterly, and annual reporting.
Chair and facilitate Voice of the Customer forums; maintain a formal action register with owners, timelines, status, expected outcomes, and measured results.
Constructively challenge delayed or insufficient actions and escalate material concerns when appropriate.
Lead, coach and develop direct reports, structure the insights team, and use co-op, vendor, or consultant resources effectively.

Skills, Experience & Attributes:

Five or more years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related function.
Demonstrated management experience, including team development and cross-functional leadership.
Strong business analysis, survey design, interpretation, facilitation, stakeholder management, and program governance skills.
Exceptional ability to turn complex data into clear, credible, and actionable stories for different audiences.
Proven ability to move from insight to recommendation, ownership, action tracking, and measurable business or customer outcomes.
Advanced statistical analysis experience.
Experience with Power BI, Sogolytics, or comparable survey, analytics, and visualization platforms.
Experience connecting customer feedback with commercial and operational data.
Insurance or financial services experience.

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More about this job

Responsibilities

Lead the enterprise Voice of the Customer strategy and feedback programs, analyzing customer and stakeholder feedback alongside operational and financial data to identify themes, risks, opportunities, and measurable business impact. Deliver actionable recommendations and reporting, facilitate forums and action tracking, improve survey systems and analytics, and lead and develop the insights team.

Requirements

Requires at least five years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related field, along with management and cross-functional leadership experience. Candidates should bring advanced statistical analysis, strong survey and business analysis skills, experience connecting feedback to operational and commercial data, and familiarity with Power BI, Sogolytics, or comparable platforms; insurance or financial services experience is also sought.

Skills

Voice Of The Customer Strategy
Customer Insights
Survey Design
Advanced Statistical Analysis
Quantitative And Qualitative Analysis
Sentiment Analysis
Business Analysis
Data Integrity
Data Integration
Power BI
Sogolytics
Dashboard Development
Text Analytics
Stakeholder Management
Program Governance
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Voice Of The Customer
Customer Insights
Customer Experience
Survey Strategy
Survey Design
Sampling
Response Rates
Data Integrity
Advanced Statistical Analysis
Sentiment Analysis
Text Analytics
Artificial Intelligence
Power BI
Sogolytics
Dashboards
Survey Technology
Data Integration
Operational Data
Financial Data
Claims
Complaints
Retention
Renewals
Program Governance
Action Tracking
Stakeholder Engagement
Cross-Functional Leadership
Insurance
Financial Services

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