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Added 21 mins ago
MM
Coordinator, Administration
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
…effectively - from building and landlord relationships and vendor management through space planning, office installations, fit-outs and internal…
Added 51 mins ago
SH
Senior Development Officer, Community Events & Initiatives
Sinai Health Foundation
Toronto, ON
- $80,804 to $87,804 CAD / year
- Full-time
Reporting to the Manager, Community Events & Initiatives, the Senior Development Officer, Community Events & Initiatives will help guide, facilitate and support volunteers who lead third…
Added 51 mins ago
AS
IT Project Manager
Ardent SoftSol Inc.
Brampton, ON
- Contract
This job posting is for an existing, active vacancy and we are looking to hire IT Project Manager at Brampton, ON with extensive experience leading SAP S/4HANA implementations, ERP…
Added 51 mins ago
TU
Senior Project Manager – App Mod Program
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
…of each project. These projects will be managed within the Program Delivery office. The Program Delivery office is seeking a Senior Project…
Added 51 mins ago
HR
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- Full-time
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Added 52 mins ago
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Warehouse Unloader/Loader - UniFirst Canada
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- Full-time
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Added 1 hour ago
TN
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- Full-time
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Added 1 hour ago
JH
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- $70,000 to $75,000 CAD / year
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…ask. We are seeking an experienced Event & Conference Services Manager to lead the events function within a respected full-service waterfront hotel in Victoria. This role oversees a…
Added 1 hour ago
AH
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Added 1 hour ago
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Added 1 hour ago
ST
Program Assistant
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Toronto, ON
- $46,662 to $54,339 CAD / year
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Added 1 hour ago
CO
Manager, Finance and Risk
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Toronto, ON
- Full-time
The Manager, Finance and Risk is accountable for managing and supporting key organizational functions that contribute to the College’s overall effectiveness and sustainability.…
Added 1 hour ago
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Toronto, ON · Surrey, BC
We’re searching for a Program Manager, AI Enablement & Workforce Readiness. Are you searching for new possibilities?
Added 1 hour ago
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- Full-time
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Brampton, ON
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Added 2 hours ago
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Toronto, ON · Brampton, ON
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ON · Ontario, Canada
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Added 2 hours ago
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Added 2 hours ago
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Added 3 hours ago
W
Buyer
Wajax
Montreal, QC · Quebec, QC · Prince George, BC · Acheson, AB · Gloucester Glen, ON · Edmonton, AB · Langley (District), BC · Toronto, ON · London, ON · Sudbury, ON · ON · Mississauga, ON · Stoney Creek, ON · Lively, ON · Langley, BC · Gloucester, ON · Lachine, QC
- Full-time
Immediately communicate significant and/or potential supply issues on key products to the Purchasing Manager, and appropriate planners, sales force, or master data team.

Allshores

Manager, Customer Insights

Toronto, ON, Canada

$100,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business impact. In this highly visible role, you will bring together customer, broker, partner, and employee perspectives with operational and financial data to uncover opportunities, inspire action, and elevate experiences across the organization. If you are a collaborative leader, strategic thinker, and compelling storyteller who thrives on transforming complex insights into clear recommendations and measurable results, we would love to hear from you.

Primary Responsibilities:

Support the development and lead the execution of the enterprise Voice of the Customer strategy, roadmap, survey calendar, reporting cadence, and stakeholder engagement model.
Implement, administer, evaluate, and continuously improve relationship, transactional, claims, onboarding, servicing, renewal, complaint, and other feedback programs.
Work with stakeholders to determine where and when feedback should be collected; apply sound questionnaire design, sampling, response-rate, bias, and data-integrity practices.
Analyze quantitative and written feedback with support from the CX Team Lead and other resources; identify themes, sentiment, drivers, risks, and opportunities.
Connect feedback with complaints, claims, policy data, interactions, retention, renewals, operational performance, and financial results where relevant.
Integrate sentiment data derived from the Voice of the Customer program with operational and financial metrics to identify relationships, explain performance, and generate actionable insights.
Partner with the TBD, CX Systems on dashboards, integrations, automation, text analytics, AI-enabled analysis, and improvements to survey technology.
Deliver clear recommendations and compelling insight stories for operational teams, department leaders, and executives through context-appropriate monthly, quarterly, and annual reporting.
Chair and facilitate Voice of the Customer forums; maintain a formal action register with owners, timelines, status, expected outcomes, and measured results.
Constructively challenge delayed or insufficient actions and escalate material concerns when appropriate.
Lead, coach and develop direct reports, structure the insights team, and use co-op, vendor, or consultant resources effectively.

Skills, Experience & Attributes:

Five or more years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related function.
Demonstrated management experience, including team development and cross-functional leadership.
Strong business analysis, survey design, interpretation, facilitation, stakeholder management, and program governance skills.
Exceptional ability to turn complex data into clear, credible, and actionable stories for different audiences.
Proven ability to move from insight to recommendation, ownership, action tracking, and measurable business or customer outcomes.
Advanced statistical analysis experience.
Experience with Power BI, Sogolytics, or comparable survey, analytics, and visualization platforms.
Experience connecting customer feedback with commercial and operational data.
Insurance or financial services experience.

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More about this job

Responsibilities

Lead the enterprise Voice of the Customer strategy and feedback programs, analyzing customer and stakeholder feedback alongside operational and financial data to identify themes, risks, opportunities, and measurable business impact. Deliver actionable recommendations and reporting, facilitate forums and action tracking, improve survey systems and analytics, and lead and develop the insights team.

Requirements

Requires at least five years of relevant experience in Voice of the Customer, customer insights, CX research and analytics, survey strategy, or a related field, along with management and cross-functional leadership experience. Candidates should bring advanced statistical analysis, strong survey and business analysis skills, experience connecting feedback to operational and commercial data, and familiarity with Power BI, Sogolytics, or comparable platforms; insurance or financial services experience is also sought.

Skills

Voice Of The Customer Strategy
Customer Insights
Survey Design
Advanced Statistical Analysis
Quantitative And Qualitative Analysis
Sentiment Analysis
Business Analysis
Data Integrity
Data Integration
Power BI
Sogolytics
Dashboard Development
Text Analytics
Stakeholder Management
Program Governance
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Voice Of The Customer
Customer Insights
Customer Experience
Survey Strategy
Survey Design
Sampling
Response Rates
Data Integrity
Advanced Statistical Analysis
Sentiment Analysis
Text Analytics
Artificial Intelligence
Power BI
Sogolytics
Dashboards
Survey Technology
Data Integration
Operational Data
Financial Data
Claims
Complaints
Retention
Renewals
Program Governance
Action Tracking
Stakeholder Engagement
Cross-Functional Leadership
Insurance
Financial Services

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