Jobs in Canada

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Added 6 mins ago
NV
Project Manager
Northern Vision Development LP
Whitehorse, YT
- Full-time
Hands-on contractor management: scopes of work, quotes and tenders, change orders, progress claims and deficiencies.
Added 6 mins ago
AH
Manager
Alberta Health Services
Lethbridge, AB
- Temporary
The Manager of Clinical Delivery and Operations, working in close partnership with their Director, is accountable for the delivery of high quality, accessible, sustainable, patient and…
Added 6 mins ago
AH
Site Manager
Alberta Health Services
Claresholm, AB
- Full-time
Reporting to the Director, Clinical Delivery & Operations, the Site Manager provides operational leadership for the Willow Creek Continuing Care Centre and is accountable for site…
Added 6 mins ago
AH
Manager
Alberta Health Services
Peace River, AB
- Full-time
The NW Corridor (NORTH) Community & Rural Allied Health Area Manager is a key leadership role within AHS operations and reports to the Executive Director, Allied Health & Volunteer…
Added 6 mins ago
AH
Manager
Alberta Health Services
Didsbury, AB
- Part-time
As the Manager CDO, you will provide leadership to an interdisciplinary team of healthcare professionals dedicated to delivering high‑quality care to Albertans. Your leadership, direction,…
Added 6 mins ago
AH
Administrative Support III
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 6 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification required · Food Safety and WHMIS certification required or must be obtained within established organizational timelines
Added 6 mins ago
AH
Nurse Clinician - Emergency Department
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…families at the Peter Lougheed Centre. Reporting to the Unit Manager, as the Nurse Clinician – Emergency, you will work as an essential leader of the Peter Lougheed Centre Emergency…
Added 36 mins ago
AC
Manager, ease Cloud Accounting Services
ACCA Careers
Calgary, AB
- Full-time
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Added 36 mins ago
Senior Product Manager
AutoTrader.ca
Toronto, ON
Comfortable with multi-level stakeholder management - displays proactive communication and project management skills that keep leadership, partners, and teams informed. Demonstrating stong…
Added 1 hour ago
H&
Assistant Store Manager - Market Mall
Hillberg & Berk
Calgary, AB
- Full-time
…driving sales, and enhancing operations, our Assistant Store Manager position, at our Market Mall location in Calgary may be the role for…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 2 hours ago
NA
General Manager – Virtual Hospital/FNC+ B8D
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
The Interface Division is seeking an innovative, enthusiastic and values driven General Manager, to work as part of the leadership team to drive transformation and integration across…
Added 3 hours ago
LC
System Technologist, Process Controls
Lactalis Canada
Belleville, ON
- Full-time
Institute and enforce a rigorous change management protocol for Process Control systems to the established plant policies and procedures. Lead the development of new applications or the…
Added 3 hours ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Woodbridge, ON
- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Added 3 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…stakeholder engagement, testing, data migration, training, change management, and organizational readiness…
Added 3 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 3 hours ago
BH
Clinical Scholar – General – Quality #596-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of Nursing Practice and Education, the Clinical Scholar provides on-unit, “at the elbow” mentorship and clinical guidance to program participants, while completing…
Added 3 hours ago
SL
School Bus Driver – No Exp Needed – Training Provided!
Summit LLC
Timmins, ON · Temiskaming Shores, ON · Kirkland Lake, ON · Kapuskasing, ON · Hearst, ON · Haileybury, ON · New Liskeard, Ontario
- Part-time
Must have a clean Drivers Abstract · Must have at least 2 years of driving history
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 4 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 4 hours ago
C
BOH Supervisor Windermere
Cineplex
AB · CPX Windermere & VIP
- Part-time
The VIP BOH Supervisor is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled…
Added 4 hours ago
CO
Supervisor Forestry Planning
City of Brampton
Brampton, ON
- Full-time
Provides project management support and leadership, in co-operation with the Forestry Supervisor and Manager related to development and improvement of tree Bylaws, policies, and maintenance…
Added 4 hours ago
L
Senior Manager - Apparel Innovation Development
lululemon
Vancouver, BC
- Full-time
…community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and…

Allshores

Manager, Customer Journey & Experience Design

Halifax, NS, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Allshores is seeking a passionate Manager, Customer Journey and Experience Design to lead the way in creating meaningful, seamless experiences for our customers, brokers, partners, and employees. If you are excited by the opportunity to turn research and insights into measurable improvements, inspire collaboration across teams, and build a best-in-class journey management practice, this is your chance to make a lasting impact across our organization.

Primary Responsibilities:

Support the development and lead an enterprise journey management and experience design strategy, roadmap, methodology, and governance model.
Map major end-to-end journeys across the insurance life cycle and additional journeys identified as the business is understood in greater depth.
Review existing maps and progressively enrich them with needs, goals, touchpoints, emotions, pain points, communications, processes, systems, dependencies, owners, data, metrics, and opportunities.
Lead customer, broker, partner, and employee research through interviews, workshops, observation, usability testing, and other appropriate methods.
Develop customer journey maps, service blueprints, research-based personas, experience principles, and practical design standards.
Assess websites, portals, forms, communications, services, and other experiences, incorporating usability and accessibility considerations.
Maintain a central journey repository; use Miro effectively and recommend additional tools or capabilities where they add value.
Accountable for ensuring journey insights are translated into prioritized business improvements, with measurable outcomes related to customer satisfaction, effort reduction, operational efficiency or other agreed success metrics
Partner with Customer Insights, CX Systems, and business owners to prioritize improvements, support implementation, and track outcomes.
Lead cross-functional stakeholder engagement and support adoption of customer experience improvements and ensure accountability for agreed actions
Lead, coach, and develop direct reports; manage external research or design partners when needed.
Support the growth and maturity of the Customer Journey and Experience Design function through the implementation of best practices, capability development, and leadership of the team

Skills, Experience & Attributes:

Five or more years of relevant experience in customer experience, journey management, service design, user research, process improvement, design thinking, or business transformation.
Demonstrated management experience, including coaching team members and leading cross-functional work.
Hands-on experience creating journey maps, service blueprints, personas, research plans, and actionable experience recommendations.
Strong facilitation, interviewing, synthesis, storytelling, stakeholder management, and change leadership skills.
Ability to connect qualitative research with operational data, survey results, business processes, systems, and performance measures.
Experience with Miro or comparable journey-mapping and collaboration tools.
Digital UX, usability testing, accessibility, or process improvement experience.
A portfolio or detailed examples demonstrating methods, contribution, and measurable outcomes.
Insurance or financial services experience.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the enterprise customer journey management and experience design strategy, including research, journey maps, service blueprints, governance, and a central journey repository. Partner with cross-functional teams to prioritize and implement measurable experience improvements, while leading and developing the team and supporting the function’s growth.

Requirements

Requires at least five years of relevant experience in customer experience, journey management, service design, user research, process improvement, or related fields, along with management and cross-functional leadership experience. Candidates should have hands-on journey mapping and research skills, strong facilitation and stakeholder capabilities, experience connecting research to operational measures, and familiarity with Miro or similar tools; insurance or financial services experience is noted.

Skills

Customer Experience Strategy
Journey Management
Experience Design
Journey Mapping
Service Blueprinting
User Research
Usability Testing
Accessibility
Facilitation
Stakeholder Management
Change Leadership
Process Improvement
Design Thinking
Data Analysis
Team Leadership
Miro

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Journey Management
Experience Design
Customer Journey Maps
Service Blueprints
Personas
Customer Research
Broker Research
Partner Research
Employee Research
Usability Testing
Accessibility
Miro
Experience Principles
Design Standards
Governance Model
Research Plans
Qualitative Research
Operational Data
Survey Results
Performance Measures
Process Improvement
Design Thinking
Business Transformation
Insurance
Financial Services

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Work requirements

Jobs in Canada